Description of Work: I won't actually recommend Home Depot for its contracting services. They hire sub-contractors and you are then at the mercy of these providers. I had a water heater that needed servicing and felt as if I would have done better to go directly to a reliable plumbing repair provider. I'm sure contractor quality varies by location, but I learned a lesson here.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,000
Jim & Margaret E.
01/2015
3.0
replacement windows
+ -1 more
The installer was nice, quiet and went to work on the flooring. We initially thought he did a good job but later the flooring(single squares with self adherance properties) started raising so we called and they came out again. This job was left with excess glue on the floor and then we noticed that there were several lumps under the flooring. We called on this but no one came out. A couple months went by and I dropped by and talked with Home Depot reps and they said they would look into it. A month went by and then the same guy came out and redid the job. He acted nice enough but obvious he didn't think he had much of a reason to redo his work.
Description of Work: Home Depot contracts all of their floor installs with private companies and pays them a flat fee for their work. We had floating flooring installed in a bathroom.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$1,500
Roger D.
10/2013
1.0
carpet installation, replacement windows
+ 0 more
.I got my deposit back after arguing with them. I called American Express and got my money back. I will never buy anything there again
Description of Work: nothing, I went to get an estimate on carpets. They kept adding on charges after I had the measure done. I then stopped at Eagle flooring and was I surprised. Hope Depot was almost 3 x the price for the same products. I had to go through several people to get my deposit back. Customer service was awful, no knowledge of product.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Nancy Z.
03/2013
5.0
replacement windows
+ -1 more
See above
Description of Work: I shop at Home Depot frequently. I like their service. Someone always helps me find what I want and advice to select the best item. I have only bought items from them. They have not worked for me other than as sales people.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$20
Amanda B.
08/2012
5.0
home improvement stores
+ -1 more
The experience at Home Depot is good.
Description of Work: I use Home Depot for home item(s).
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Kim T.
07/2012
5.0
replacement windows, carpet installation
+ 0 more
I had an excellent experience. My sales personnel and carpet installers were excellent. I had 4 installers who arrived at 9:15 am. They went over the floor plan as to what was going where and had me walk the house with them to be sure they were doing the correct installation. I had an upgraded pad in part of the house and there was a mix up as to where it was going to go. They arrived with less than what they needed and did not dispute anything. While 3 of them began working the 4th went back to the store and got what was necessary. They thought they would be done between 2 and 4 but were done by 1:30. I had a great experience and would highly recommend them and/or use them again. Thank you for a great installation!!
Description of Work: I had my entire home re-carpeted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Jan B.
11/2011
5.0
replacement windows
+ -1 more
It was convenient. They were easy to work with and they were efficient. The guy who did the work seemed very experienced. Price wise I think I could have got it cheaper. I do not know. It was expensive and I know it would be expensive no matter who did it. When I called to see where the screen is they needed to replace it twice with a broken screen and they have not done it. I should not have to call them should I? I will use them in the future.
Description of Work: Last month I used Home Depot Inc to replace 1 regular door and 2 French doors for me. They also installed a screen door. They also had to build the frame for it. It cost me $2500.
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Service Categories
Windows,
Carpet Sales and Installation,
Hardware & Home Improvement Stores
FAQ
HOME DEPOT INC is currently rated 4.2 overall out of 5.
No, HOME DEPOT INC does not offer free project estimates.
No, HOME DEPOT INC does not offer eco-friendly accreditations.
No, HOME DEPOT INC does not offer a senior discount.
No, HOME DEPOT INC does not offer emergency services.