NillaWood Construction

My remodel included every facet building a home would require from concrete work in the foundation where dirt floors once lay to the electrical and plumbing work needed for the additional three rooms I added to my home. As far as how the entire job went? Very smoothly, from start to finish. Mr. Kloos went the extra mile for me on this job, he assisted me in acquiring the necessary permits to remodel at the beginning, and was there every step of the way from permits to picking carpeting to paints. Another plus was he did not charge any mark-ups for any of our flooring, appliances, or special ordered tile. We got his contractors price from day one with a smile to boot! Since we occupied the home during the remodel, we were worried about having alot of strangers in and out of our home since sub-contractors would be hired as well by Mr. Kloos. We were happily surprised with his selection of subs, their professional appearance, and most important, the professionalism they displayed while completing their jobs. They were brought in like clockwork, at the perfect time, and we never noticed them as they worked. I noticed Mr. Kloos had a great working relationship with each of his subs, and in talking with them I was told they have worked with Mr. Kloos several times in the past on jobs and find him to be honest and fair in their dealings with him. Payment for services always on time was mentioned by each sub contractor I visited with during their work on my home. Another plus was Mr. Kloos was almost always on the job site. Regardless if he had work to do at that moment or helping a sub with his job, he made a point to run his crews as a working contractor side by side with every worker who worked on our home. I could always reach him regardless of the time, day or night to discuss anything I needed to share with him. Last, his custom work in making my cabinets was terrific, he hand made from start to finish, raw wood to detailed stained cabinets at a fair price as well. The tile work on our floors and counters was probably the best work I've ever seen done. Mr. Kloos worked side by side with an employee of his laying the tile. His talents far exceed any advertisements I've read or any recommendations I got when given his name as a possible contractor for my remodel. How did it go? Excellent from start to finish!! I would recommend Mr. Kloos and his company, NillaWood Construction, for any job within his expertise. He definitely spoiled myself and family while doing our remodel, I would recommend him 100% to all in need of his services!! John, Coeur d'Alene, Idaho

This was the most horrible business experience I have ever been in. He gave me a quote of $21,000 to be paid in three parts for the addition and roofing job. I have paid out to him well over $21,000 and all I got was a new roof, the carport demo, hung and ran a gas line for the hot water heater and windows installed in the main part of the home. When it came to poring the foundation I gave him an additional $4000. He claimed he forgot about the cement work in the bid and never saw him again. He had the cement and foundation people come to my home and put in the stem wall, but never paid the sub contractors. The cement work ended up costing me $6,000 + the $3400 of mine which is still unaccounted for. I would never recommend him to any one. He never completed the structure. Some of his workers stole electronic devices from my home Most of his sub's were on drugs He stole $3400 from me Was paid in full to install a thankless hot water heater, but only completed half the job

unknown

(. Hired Dustin Kloos to update our kitchen, smaller bathroom, and change a photo darkroom into a 3rd bedroom (enlarged). Part way through this work we also hired him (and gave a $2600 advance on another bathroom) he stopped showing up. He didn't finish the work he was hired to do and it cost us an extra $2000 to have someone else come in to finish that work. He just skipped on the work that we had advanced him money to set up. Eventually took him to small claims which went in our favor. He refuses to pay and there's not much we can do since small claims don't actually force much of anything to happen. Google his name before you think about hiring....wish we had. He has been in small claims before, he doesn't seem to pay his debts. Towards the end of the time he was with us we discovered he was also drinking on the job.....if we had only known ---------------------------------------------------- My response to his (NillaWood/Dustin) response. ------------------------------ And now he states I am lying with his response. We were going to let things just sit as they are, not going to get our money back from him anyway. After we told him we were going through with the small claims....he states that we will never get any more of our money back. (see first bold below, I have adjusted both of our email addresses only) Date: Sat, 7 Jul 2012 08:36:14 -0700 Subject: RE: Money. From: dustin@gmail.com To: Fred@hotmail.com I'm sending you a copy so you know why you will NEVER see another dime from me. You handled this well. Great choice shmuck. I warned you. Now you know what's going on for sure. Your decision not mine. You can trust me there. I promise. Any more issues with you and I will dig up my records of change orders and you will be billed for every change order made. No wonder you guys have no friends and your kids don't talk to you. (we do have friends...not hundreds....and our kids do talk to us) ---------- On Jul 6, 2012 9:49 PM, "Fred Hicks" <@hotmail.com> wrote: OK. Didn't think you would show up for court....again. Why on earth would you want to send me a copy of your bankruptcy papers? You have already proven you are not honest. Why (if we were in the wrong over the small claims) did he not show up to prove that we were wrong? That's what I would have done. After calling Angies List again today, they state that the review is fine......and were even more sure of it when I brought the small claims to their attention. I was going to add a lot more of the emails that we have going back over a year.....but thought I would just leave things with this comment. "Google his name...Dustin Kloos....you may see things like......" Records September 3, 2011 - Coeur d'Alene Press: Public Recordswww.cdapress.com/.../article_b65b7b8d-8610-5e5e-a2af-aeaaf01b82...Sep 3, 2011 ? Dustin C. Kloos, 32, Dalton Gardens: 90 days in jail with 70 days suspended, work release, $109.99 in fines and two years probation for petit .. This will be it for us....just wanted our review to be up on the site for others to see. Fred Hicks (retired school teacher)