GREAT FLOORS

Square footage was way over billed, obscene amounts of waste on site but absolurtely no remnants were left. Follow up trying to get remnants returned (future repairs, furniture/paint shopping samples, etc) came up with several stories, "nobody has ever asked before", "not enough material had been delivered to the jobsite", "other contractors must have stole them". Eventually promised to deliver small pieces from stock but never followed through, still denies excessive waste during installation or that pricing covered some rooms with multiple flooring to keep the square footage much higher than it actually is.

Purchase experience excellent but install was dismal. Tile installer left adhesive in seams, sticky spots all over tiles and on back and handles of refrigerator. Carpet seams visible, threads of carpet pulling up and transition strip from tile to carpet looks like it was hammered in place in spots. When called Great Floors to complain, they said to call the installers directly since they were independent contractors. The installers were less than responsive. DO get specific verifiable references on whomever they sub out the install to and DON'T pay for the installation until it is completed correctly.

The dining room floor installation was fine, everything went according to plan. But, when the carpet installer came to install the carpet, it was cut too short. Turns out, the carpet was not measured correctly. Because we had purchased special order carpet, we would have to wait another two weeks to receive the correct carpet. We waited for a phone call from our sales rep which we never to so we called her instead. We explained our frustration and the fact that we had exposed strip tacks around the perimeter of the room and have a small child and dog in the house who could be injured. We asked the company to provide us with a remant until our carpet arrived. We were treated as if we were putting the company out by our requests We felt we should've have been refunded the $50 measurement fee since they measured wrong and at that point we were reminded that not only were they loaning us a remnant, but they would waive the install fee. What?? Why would we be charged for something that was the store's fault? And the remant wasn't being installed, it was just being plopped on the floor. I will not use Great Floors again as I have noticed since our experience, many other people have experienced mis-measuring and poor customer service as well.