We are a family owned business with more than 36 years of industry experience. We provide a fully staffed full time training facility for continued education for the more than 90 employees that make up the Right Now team. Right Now Heating & Air protects each of its customers from any potential negative experience with an employee by requiring each employee to follow an industry Code of Ethics and Competency Guide which can be viewed on our web site at www.RightNowHeatCool.com. We provide professionally trained technicians with fully stocked trucks to make the repair as quickly as possible. We are so confident in our technician's abilities, that if your not 100% satisfied with the repair we will refund your money. For ease of convenience for method of payment we accept cash, check, credit card, and with an on staff finance manager we can assist in financing your repair or replacement quickly and easily from your home with approved credit. Mailing address is 212 Evans St Caldwell, ID 83605. Additional phone numbers are 208-939-4475, 208-739-9810, 208-369-9288, 208-735-8400, 208-242-3236
Business highlights
23 years of trusted experience
Emergency Services Offered
Services we offer
Maintenance & Repair - Gas, Electric, & Oil Furnaces. Central Air Conditioners, Heat Pumps, Water Heaters. Sales - Furnaces, Air Conditioners, Heat Pumps, Water Heaters, Water Softeners, Windows, Siding, Central Vacs, Attic Insulation & Ventilation, Home Security Automation.
We had Right Now come out to provide an estimate to replace our furnace and A/C unit (it recently had gone out). Their estimate was nearly twice what we finally paid with another company (we put in both for $5,500 and their first quote was $10,500 for a less efficient furnace). Not only were they higher – after we told them we had received a lower estimate they immediately said they would match the price (indicating that they were hoping I never would receive a lower quote). After I told them I was not interested in working with them as their matching the price indicated how much they were price gouging us – they proceeded to call my wife to see if she could persuade me into going back to them and their “outstanding price”. Beware going with this company – and NEVER trust them as your only estimate.
Description of Work: Furnace Heating and A/C Diagnosis and Repair
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
Keith D.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
It went very smoothly and we would recommend Right Now Htg. to anyone with an HVAC need.
Description of Work: During our yearly inspection, it was discovered our furnace was unsafe because of leaks in the heat exchanger. Right Now Htg. Gave us a bid to replace the exchanger and also a bid to install a new more efficient furnace. We opted for the new furnace and they were out the very next day and did the installation. The techs showed as scheduled and had the job done by early afternoon. They were very courteous and even installed several carbon monoxide detectors in our home for no extra charge. Before they left, they answered all our questions and instructed us in the operation of the new thermostat. We are very pleased with the new furnace and the service we received from Right Now Htg.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Donna A.
05/2017
5.0
water heater repair, plumbing
+ 0 more
They arrived on time and were extremely focused on the project. The Boise Inspector inspected the next day and said they "did a good job".
Description of Work: We needed a replacement 50 gallon water heater and they were able to complete the job the next morning. We had previously had a new heating system from Right Now last year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Thank you for hiring us again for your new water heater replacement and installation. We actually pull more permits than any residential HVAC contractor in Idaho, and thus our work is inspected more often. This is another level of quality control for you, our valued customer. Again, thank you for choosing Right Now Heating & Air!
Richard C.
04/2017
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Very well, salesperson and technicians were very knowledgeable and professional. They were on time, and very careful to maintain cleanliness. They lay tarps over the floors in their walking and work areas, and wore shoe coverings while inside. An unforeseen problem arose after installation, and after one phone call a time of my choosing was set for them to come out and re-route a vent pipe. Again, they were on time, very professional and protective of the house. The job was completed and we have been very satisfied. We are very happy with our choosing Right Now Heating and Air and would recommend them in a minute.
Description of Work: Furnace replacement, and central air conditioner installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Thank you for choosing Right Now Heating & Air. We know that you have many choices when it comes to your home comfort systems and we are appreciative that you chose us. We are so glad that we were able to make the vent pipe fix in place and the system is working correctly. You have our 100% satisfaction guarantee, so please call us any time we can be of service.
Charles S.
04/2017
5.0
heating & air conditioning/hvac, house cleaning, insulation, plumbing, air duct cleaning
+ 3 more
Right Now Heating's service was extremely prompt, professional, and convenient. They worked around my hectic schedule throughout the installation process; and left my home cleaner than before they started. I was most impressed with how their technicians worked through and handled unforeseen installation obstacles without complaint or extra/surprise charges.
Description of Work: Replacing old furnace with a more efficient model, and to add air conditioning into our home for the first time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,700
Response from Right Now Heating, Air Conditioning & Plumbing
Congratulations on your new home comfort system. We are sure that with regular maintenance you will receive many years of efficient comfort! It was our pleasure and privilege to serve you. Thank you so much for choosing Right Now Heating & Air!
Rich M.
04/2017
5.0
insulation, water heater repair, plumbing
+ 1 more
It went very well. Right Now came out immediately and did the removal and installation in a matter of hours so we could have hot water again. We couldn't be happier with their service or professionalism. The price we paid was more then I expected for this type of work, but when you need hot water the cost becomes less important.
Description of Work: Removal of a worthless Navien tankless hot water heater and installation of an AO Smith tank hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Response from Right Now Heating, Air Conditioning & Plumbing
Thank you for choosing Right Now Heating & Air. We understand your frustration with the hot water heater and pricing. New EPA regulations went into effect last year that made the new units, and many times the installation, much more expensive. Please know, however, that you do have the latest technology and, with regular maintenance, you should receive many years of dependable service from it. We thank you for your feedback and greatly appreciate your business.
Megan H.
04/2017
5.0
insulation, water heater repair, air duct cleaning
+ 1 more
Right Now Heating and Air was a great company to have come and clean out our vents, add insulation in our attic space and also add an additional vent in our kitchen/dining room area. The workers were efficient with their time and they got the work done when they said they would. They were respectful to us. There was a bit of a mess in some of the rooms when they cleaned out the vents but overall, they were a good company to work with. I also was impressed with them reaching out to us when we had commented about our insulation in our door falling out due to the weather being too cold when they put it in. They called us back and asked when they could come and fix that for us. Because of their respect and willingness to help us the customer, I would recommend them if anyone needs vents cleaned, furnace or air conditioner looked at.
Description of Work: We had them put in a new furnace, clean out our vents, add an additional vent, add insulation to our attic space, and add insulation around one of our doorways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carlene H.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
I am impressed with the great job done!
Description of Work: Furnace & A/C replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,760
Response from Right Now Heating, Air Conditioning & Plumbing
HI [Member Name Removed]- We're so happy to know you are happy with our services. Thank you for choosing Right Now Heating & Air!
Edna D.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent! Right now I am enjoying the new system, hopefully good in energy save. I wish I got retirees and senior discount though. Service start ---- Mar. 1 and done Mar.3, 2017
Description of Work: build new system ----centralize heating/cooling
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- Thank you for choosing Right Now Heating & Air Conditioning for your new home comfort systems. We wish you many years of comfort, efficiency, and savings!
Nancy R.
02/2017
5.0
heating & air conditioning/hvac, water heater repair, plumbing
+ 1 more
It went well. They were hereon time and were polite. They even put on booties when the had to enter my house.
Description of Work: New Furnace and a gas hot water heater included on the deal.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Congratulations on your purchase! Thank you for choosing Right Now Heating & Air for your new home comfort systems. We know that with regular maintenance you will receive many years of reliable service from them!
Alpha M.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
They installed in one day and cleaned up afterwards. They were respectful. Even had to shovel a path through the snow and ice.
Description of Work: A new furnace and A/C was installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from Right Now Heating, Air Conditioning & Plumbing
Hi [Member Name Removed]- We're so glad we could get out to your home, shovel through the snow, and get your new system installed! Thank you for choosing Right Now Heating & Air!
Marilyn B.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
Very well. Needed person to help with thermostat after install sent some out right away . Well use again.
Description of Work: replaced furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- Glad we could help. Thank you for choosing Right Now Heating & Air!
William C.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
Right Now .....Now sets the standard for overall quality of service and workmanship in their field. I'm a new customer who had a furnace installed last week. Could not ask for a better job.
Description of Work: New furnace install.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Congratulations on your new furnace! With regularly scheduled maintenance we are sure you will receive years of comfort and value from it. We thank you so much for choosing Right Now Heating & Air. Everyone here appreciates you greatly!
Denny F.
02/2017
5.0
heating & air conditioning/hvac, insulation, water heater repair, air duct cleaning, plumbing
+ 3 more
They gave us an estimate on Friday, compared to the other 2 estimates we got a SUPER GREAT deal for both the furnace and hot water heater, so we excepted their offer Monday afternoon. Our new furnace and hot water heater were up and running by Wednesday afternoon :) They Were super nice and efficient and we are very please with their workmanship, customer service and the products.
Description of Work: We had Right Now Heat & Cool install a new gas furnace and hot water heater. They also did some repair work on the duck system in our homes crawl space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Response from Right Now Heating, Air Conditioning & Plumbing
Hi [Member Name Removed]- We're so happy that you found us to be a such a good value. We want to congratulate you on your new furnace and water heater; that is exciting. We know you have many choices when it comes to your HVAC systems and we appreciate very much that you chose Right Now!
Jerry N.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
Right Now Heating and Air was "RIGHT NOW" They analized our old furnace last year and recommended we consider a new one or at least replace some parts of the old furnace as soon as we could. They were very professional and curtious. I prefered to wait one year, and just as they had said, they followed up with me about a year later. The representative visited with me about my options and helped me determin the best value and quality for my budget. It was a Thursday that we had visited. We agreed to change the furnace out on the next Sunday. I said that's a bit unusual, do you work on Sundays too? Isac (the Representative) responded that we want to make it work best for your schedule. My schedule was a bit hectic, and I wanted to be there when they did the work. They allways called and let us know they were on the way and let us know about what time they would arrive. The technicians arrived at 9 am Sunday morning and were finished by 4 in the afternoon. They worked hard and only took about a 15 minute break for lunch. I was impressed. We love the new furnace! Thanks Right Now Heating and Air.!!
Description of Work: I had an old gas furnase removed and a new gas furnace installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Rod G.
02/2017
4.0
heating & air conditioning/hvac
+ -1 more
Very good job. They cared about the customers needs and went out of their way to insure everything went well.
Description of Work: Installed a new heating and cooling system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Response from Right Now Heating, Air Conditioning & Plumbing
Hi [Member Name Removed]- Thank you for choosing Right Now. We're so glad everything went well and look forward to serving you whenever you may need us.
kurt B.
02/2017
5.0
heating & air conditioning/hvac, water softeners
+ 0 more
very well, tough conditions on the water softener installation with the weather and all. furnace was a bit of a problem with an intermittent sensor connection to one of the circuit boards.
Description of Work: new water softener, furnace repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- We're glad we were able to be of service to you during this very cold winter. Thank you for choosing Right Now Heating & Air!
James G.
02/2017
5.0
heating & air conditioning/hvac, water softeners
+ 0 more
Very Satisfied with the work that was done and most definitely will call for all future services
Description of Work: Water Softener Installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Thank you for choosing Right Now Heating & Air Conditioning!
Sally J.
02/2017
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
they were courteous and professional
Description of Work: They installed a new heat/AC unit and a new hot water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- Thank you so much for choosing Right Now Heating & Air!
Craige N.
01/2017
5.0
heating & air conditioning/hvac
+ -1 more
The installation went very well. The technicians were well trained and very professional during the work. They were on time, very courteous and respectful of taking care of our home while working. They worked all the time necessary to complete the installation and testing of the new equipment and did not leave until it was done.
Description of Work: New furnace installed after our original furnace started failing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- We're so happy to hear your installation went so well. Continuing training is very important to us and we're glad that showed out at your home. Everyone at Right Now Heating & Air appreciates you!
Kathleen M.
01/2017
1.0
heating & air conditioning/hvac
+ -1 more
Not good. A huge waste of time and money.
Description of Work: I was waiting to do this review, as I have already had a go around with this company, and am still deciding what to do. I blame myself for not checking them out better, as a quick search on the internet shows abysmal reviews. Someone from a reputable company is coming out today to inspect their work. He believes they knowingly sold me a furnace that is way too big for my home, which can result in damage to the other parts of the unit, co2 emission, etc. He also educated me on the brands of services to be avoided, of course, including the ones this company typically installs. In addition, I found the warrantee card with the product information in the pocket on the side of the furnace. They didn't even bother to fill it out or send that in, or tell me I needed to do so. To not do so, cuts the warrantee time in half. I've already reported them to the BBB, which revealed even more weird business practices.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$3,800
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- Yours represents one of the most difficult and confounding customer engagements we have had. We installed your 96% efficiency system for $3800 and you expressed that you were happy with your new system. As we pulled a permit and your system was inspected by a governing authority, we are confident is was sized correctly. You communicated your dissatisfaction only after finding out a neighbor had paid $1800 for their system from a different contractor. While it was never established, as that other contractor did not have the necessary permit on file, we do not believe that the two systems represent an apples-to-apples comparison and suspect the neighbors system to be a lower efficiency system, which would explain the pricing difference. We offered to remove the high efficiency system and install a lower efficiency system that would approximate the $1800 reported by your neighbor and you refused this offer. In the end we stood by our 100% satisfaction guarantee and refunded you the $3800. You then refused to allow us back on to your property and so we agreed to allow the competitive company (you reference them in your review as "educating" you) remove the system. We then picked up this brand new system off the sidewalk. With regard to that competitive company, we are well aware of their "campaigning" where we are concerned. Ultimately, we believe this reflects poorly on our shared industry, but also casts an even darker cloud over their professionalism. With regard to the brand of equipment we sell. We install Daiken/Amana/Goodman manufactured family brands of furnaces, which are made in the USA. This is the case of the furnace that was installed in your home and subsequently left on the sidewalk. You should know we are absolutely proud to represent this manufacturing family and have no apologies for sourcing American made HVAC systems from here at home. You mention the warranty. Regardless of what you were told by our competitor, our documents show your warranty was indeed registered by Right Now and it provided you a 12 year parts warranty, a lifetime heat exchanger warranty, and a 10 year unit replacement warranty. This is an industry leading warranty that was fully in effect for you! These documents are also on file for inspection. You mention the BBB. We invite any interested party reading this to check out Right Now Heating & Air with the Better Business Bureau. Upon doing so, you will see that we have an A+ rating and literally have hundreds of fantastic reviews. Right Now Heating & Air is Idaho's largest residential heating and air conditioning contractor. We service and sell more HVAC systems in Idaho in one day than many of our competitors will often times do in one month or, in some cases, even a year. It is a fact that we pull more permits than any other residential HVAC contractor and thus our works is independently inspected more than any other residential contractor in the state of Idaho. We literally have thousands of hand-written testimonials from satisfied customers at our office and we invite any interested party to come to our office, meet our staff, and read our handwritten reviews. We thank our many loyal Right Now customers for choosing us time and again over the years.
donald A.
01/2017
3.0
insulation
+ -1 more
good but had a few problens . but fix them
Description of Work: new furnace.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Right Now Heating, Air Conditioning & Plumbing
Hello- From our telephone follow up it sounds like you are pleased and had a significant reduction in your home heating bill during our cold month- Just $103 for one of the coldest months on record! We're so glad we could help you stay warm during this cold winter! Thank you for choosing Right Now Heating & Air Conditioning.
Randy F.
01/2017
5.0
air duct cleaning
+ -1 more
All items were installed at various times but always on time when we were told they would be here. They always call ahead and the service men have all been professional and done their job without disturbances to us when working in the house or outside.
Description of Work: We have our heating unit, AC unit, ceiling insulation, and now humidifier all installed and serviced. has been excellent. They alwa
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Lindsey C.
12/2016
1.0
heating & air conditioning/hvac
+ -1 more
She was told they could not come out until 9 am Friday and that she should just go to the store and buy a space heater. Are you freaking kidding me??!? What a disgusting company!
Description of Work: My mother in laws furnace that she purchased from Right Now in Oct 2015 went out last Thursday. She called them because they are suppose to be 24/7
Rating Category
Rating out of 5
professionalism
1.0
Darrell B.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
They're very good. It was an excellent job. We get a really good price for a yearly maintenance as well.
Description of Work: They did a maintenance check for both the furnace and air conditioner.
Rating Category
Rating out of 5
Yes, I recommend this pro
$50
Response from Right Now Heating, Air Conditioning & Plumbing
Hi- We're so happy that we met your service standards. Thank you for choosing Right Now Heating & Air Conditioning!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters,
Insulation,
Water Filtration and Softening
FAQ
Right Now Heating, Air Conditioning & Plumbing is currently rated 4 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Right Now Heating, Air Conditioning & Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Right Now Heating, Air Conditioning & Plumbing offers free project estimates.
No, Right Now Heating, Air Conditioning & Plumbing does not offer eco-friendly accreditations.
No, Right Now Heating, Air Conditioning & Plumbing does not offer a senior discount.
Yes, Right Now Heating, Air Conditioning & Plumbing offers emergency services.
Yes, Right Now Heating, Air Conditioning & Plumbing offers warranties.
Right Now Heating, Air Conditioning & Plumbing offers the following services: Maintenance & Repair - Gas, Electric, & Oil Furnaces. Central Air Conditioners, Heat Pumps, Water Heaters. Sales - Furnaces, Air Conditioners, Heat Pumps, Water Heaters, Water Softeners, Windows, Siding, Central Vacs, Attic Insulation & Ventilation, Home Security Automation.