Nikki's Cleaning SErvice

We have been very pleased with Nikki's services and attention to detail. Our breakroom, bathrooms and offices have never looked better! Our ceramic tiles in the office are clean and no residue remains on them as was an issue with our previous providers. If I have noticed something that needs some extra attention, I just shoot her an email or text and she tackles it on the next cleaning. Since she is her own boss, there is no going through upper management to get issues with cleaning corrected, if you have any issues you go directly through her alone, which is a much better experience than I have had in the past with large janitorial corporations. Her rates are very reasonable and I have not had issues with her as I have had with previous cleaning providers that I have hired (spotty cleaning, different personnel from week to week due to turnover within cleaning company, areas neglected during cleanings, etc). There has been an incident where our door had been left unlocked but the alarm had been set and that is the reason for the "B" grade on professionalism. I brought this to her attention and there has not been another incident. Due to the experiences I have had with Nikki, both in my home and at work, when my mother was looking for a housekeeper I gave her Nikki's number and she has now cleaned for my mother on two occasions and believe that she is now on a bi-weekly cleaning schedule for her as well.

First off, I loved that Nikki was also located in Caldwell so I knew the added cost of traveling to Canyon County would not come into play. Her price of $15 an hour was more than reasonable and after talking with one of her references that she had cleaned for him for over 10 years with no problems and no change in service as time went on (what I was seeing with my previous provider), I decided to set up bi-weekly cleanings. Nikki came to my house for a walk thru and the only reason I gave her a "B" on professionalism, is that she seems rather aloof in person, but is great to correspond with via text or email (probably because she is used to working alone). The morning of the cleaning, I left NIkki a note with a few items to omit because I had just put up Christmas items and cleaned those areas and designated other areas that needed a little more attention. I returned home and was VERY pleased with the results. My husband was also impressed with what she had done. Our previous housekeeper would not move chairs to vacuum under, nor would she do baseboards. I had not mentioned this to Nikki, but baseboards were cleaned and chairs had been vacuumed under. She changed out the tinfoil in our toaster oven and under our stove burners and I could tell our kitchen counter items had been moved and wiped under. Bathrooms were cleaned and sanitized and all areas that I had requested had been dusted and vacuumed and/or mopped. She did go a little over the time we had decided on (4 hours) and given the amount of work that needs to be done in our large house, we have agreed on an additional hour so that she can start cleaning the blinds throughout our home as well. I was so impressed that I asked if she also provided services for businesses. She said she did, so I have had her come to our business for a quote and have her lined up to start on December 17th for weekly service to our shop (I will post a follow up once she has started our shop's cleanings).