HEAVEN'S BEST CARPET CLEANING

Great experience, from original contact to job completion.

It was easy to make an appointment -- they had many availabilities. On the day of the cleaning, they called ahead of time to let us know they were on their way. When they arrived they moved furniture around and got the rooms ready for cleaning. They were very quick and efficient. We were impressed that they were able to get a grease stain out of the carpet in one room (the stain has since resurfaced, or 'wicked back up', but it looks much better than it did). After cleaning, they reassembled the rooms. We used them through a voucher from Groupon or Living Social, so I am not sure what the price would have been for cleaning.

We had two other companies look at the sectional and BOTH have said the work was done incorrectly, and that a professional company should have known how to treat the fabric. According to both companies too much water was used. The fabric prior to the cleaning was in EXCELLENT condition. The piece had been in a smoking home and had lingering smoke smell. After the cleaning, the fabric looked someone had thrown mud on it. Dark water stains all over it. It has to be replaced. Apparently there is no way to repair it.

They did a good job and were quick. I felt the pricing was fair.

I called Heaven's Best based on the coupon in the flyer and the reports on AL. Ryan was professional enough. He vacuumed and scrubbed the carpet. Granted, the berber carpet was pretty trashed by renters but I can't say it looks much better. It looks pretty roughed up. I was disappointed on the job done on the stairs, I may have to replace the carpet which I was trying to avoid. And I didn't observe personally but I'm pretty sure Ryan dumped his vacuum bag in my recycling barrel????

NO problems

service provider was professional and thorough

Mike and his assistant called to say they were running early and patiently waited while we drove home to meet them. They were very professional, friendly, and fair. They were honest about a few spots that they were not able to get up. They did guarantee their work; any spots that come back afterward will be cleaned for free. There were two of them working together and they shampooed the entire house in under 1/2 hour.