CANYON SEPTIC SVC

Excellent. Great advise and wasn't afraid to refer me to someone else for more extensive work that I may need done. Saved me a lot of headache. Very clean and quick.

Sunday evening our house drain plugged and water backed up. I was able to determine there was an issue with our septic tank (there was standing water in the exterior 'clean-out). Monday morning I called two septic tank service companies. One from Angie's List another from neighbor references. I called the provider from Angie's first, left a voice mail and waited approximately one hour for a return call. After one hour I called Canyon Septic Services. Canyon Septic was referred to me by a neighbor and also has positive Google reviews. Canyon Septic's owner, Perry, answered my call. I explained my problem to him. He was upbeat, understanding and communicated to me he could and 'would' reprioritize his established schedule for the same day based on my urgent need. When Perry arrived he got right to work. He had contacted Canyon County Building Department and researched where my tank was installed. He probed the ground and found two corners. He dug, exposed and removed the lid from the tank. I had never seen the inside of a full septic tank before. I am comfortable doing most homeowner handyman jobs. Water heaters, faucets, toilets, electrical, etc. I hate paying for labor. As such, I constantly was asking Perry questions so as to increase my knowledge. He patiently answered each question thoroughly. To my untrained eye the tank looked completely full and totally plugged. I asked him to give me an assessment of the present condition of my three year old tank/system. Perry used several tool of his trade to measure various levels and types of 'stuff' in the tank. The drain water had backed up in our house due to someone flushing several paper towels down a toilet, apparently. Perry, dislodged the paper towel plug from the inlet and communicated to me in his opinion, the tank was 60-70% full and pumping wasn't 'necessary'. Perry asked me what additional service(s), if any, I wanted. In researching septic tank preventive maintenance on the internet just about every website recommends having a septic tank serviced (pumped and inspected) every 3-5 years. I asked Perry about the 3-5 years and he said without pause, absolutely. I opted to pump the tank as it was within the service window and I already had a 3' x 3' hole in my yard with the tank opening exposed. Perry phoned his pump truck driver and the tank was pumped. Perry arrived at my property at 3:30 pm and the pump truck left my property at 5:15 pm. Awesome, awesome service. Perry wasn't pushy about anything, ever. He worked quickly, answered questions, communicated observations and even suggested a tank modification to improve reliability. He sold me the ABS/PVC parts at his cost as the modification was well within my handyman abilities. As of this writing, 24 hours later I still haven't received a call back from the Angie's List service provider I called prior to contacting Canyon Septic. (Express). Canyon Septic will be who I call for septic related services. I received the best service I could have hoped for. Perry is 'good people'!