Zerorez Carpet and Surfaces Cleaning Boise

Have used twice and will again. Need I say more?

Ok. Expensive without great results. Paid extra to remove pet oder and oder remained after cleaning.

First off, I have been very happy with having my carpets cleaned by Certified Cleaners for several years now. But after hearing Paul J go on about Zerorez for awhile now, I thought I'd give them a try. During my initial call, i was adamant that I would not be able to move some of the furniture due to a shoulder injury and was told they would be happy to move whatever was needed. They were very easy to work with on scheduling service and very friendly. On the day of the service, a young man showed up to do the work. As I was taking him around the house, I found that he had been with Zerorez for about 4 months and was just out of the Navy. He was very curious and friendly to speak with. When discussing the moving of some furniture he was agreeable but told me that he didn't have enough sliders to place under the couch and love seat to do the job. He asked if I had any. Luckily I did have a few. As it turned out, I was needed to help lift the furniture so he could place the sliders. With my shoulder problem, that was not what I was hoping for. He also didn't have enough of the Styrofoam blocks to put under the legs of the furniture after cleaning. Again, luckily I had a few that were left from our last Certified cleaning. When setting up the appointment, their office person asked that I vacuum the carpets before they arrived since they do not vacuum. I immediately caused me concern because I was use to the cleaning firm thoroughly vacuuming before they started applying the steam/water. Certified really brags about their vacuum system as being of the highest quality and effectiveness. Our personal Hoover, is fine but it's not a commercial grade vacuum. Once the young man started with their cleaning system, I felt the job went quite fast overall and was wrapping up fairly quickly. I was use to more time being spent in each room that what I experienced from Zerorez. Not fully understanding their system I thought it must be so efficient that they didn't need to spend much time going over the carpets. The following day, I just didn't see much in the way of what I've come to expect with Certified, were it looked more obvious that the carpets were cleaned. To me, it just appears like they got a good vacuuming but the higher traffic spots just didn't seem much cleaner to me. To Zerorez's credit, they got back with me when I gave them a less than favorable review on their survey. They called and left a message for me to call them back. I decided, because we had company coming, that I'd just accept their job and move on. I did receive a follow-up questionnaire that prompted another interaction with them. They did offer to return and repeat the cleaning but I didn't want to deal with furniture moving again and chalked it up to a "one and done" experience. I'm sure others have had much better experiences. Maybe it was just the newness of the young man that was here and possibly a lack of training. There certainly was a lack of equipment needed to move furniture and pads for under furniture legs after cleaning, which caused ua to keep furniture off the damp carpet for a day and my wife and I (with a bum arm) to move the furniture back.

I've heard the Zerorez commercials on the radio for years. Decided it was time to try them after our "normal" carpet cleaner didn't do as good a job the last time. The experience was a good one. The technician was punctual and very professional. We didn't have any bad stains, but he took extra care to ensure the traffic areas were well treated and cleaned thoroughly. The carpet looks very good. We'll see how the effects of no residue and empowered water work over time.

Went very well. Technician stayed and cleaned two more large pieces of furniture for me. Did a great job.

It was perfect. They were quick and fast. They gave us a good deal.

It was OK I didn't feel that they spent that much time on it and I didn't believe they were thorough.

The company was prompt. The employee was on time, courteous, and did a great job. The price was less than I expected. I will definitely use them again.

Not well. Even though I gave them all my information in an email, they called for additional information to set up appt. No problem, except it took 5 phone calls back and forth and repetitive questions over and over. The young woman sounded very inexperienced and finally frustrated me to the point that I said, sorry, going to go somewhere else. Too bad.

The existing carpet in our new home was pretty gross, with large brown stains left by previous owners. Zerorez came and cleaned one room and the stairs, for a price I felt was fair based on the size of the area. One medium-sized red stain did not come out, (but I didn't really expect it to), and afterwards the stairs still looked a little dingy and gray in high-traffic areas. They did, however, get out all the brown mystery stains with good results. Considering that I have no idea what the stains were, or how long they were there, I thought Zerorez did a great job. The technician was friendly and professional, and took care to protect my hardwood floors downstairs and the corners of my kitchen cabinets as he ran his equipment through the house to get to the stairs. Overall, I'm happy with the results, and would call them again.

Punctual, friendly, quick , and quality job.

They don?t leave any residue and use "Empowered Water" and the carpet is usually dried within an hour. They do an excellent job and reduce stains that other companies were unable to accomplish. I highly recommend their services to others.

They did fine. I am not convinced that their system is a very good one. It is the solution they used, it is organic and it left a smell in the carpets. Based on that I’m not sure I would use them again.

They did a very professional job and were helpful in moving some furniture was impressed with their punctuality and their professionalism

Completed the job in a quick, friendly, and professionally.

They did a great job! The guy that came was on time and very professional. He answered all of our questions. He offered to put scotch guard on the areas that are most used but was not "pushy" about it. We will definitely use them again!

Arrived on time, finished quickly. Carpet still looks great 2 months later--no weird stains returning. Will be calling again soon due to a certain canine in my home...

They did a great job on our carpets and were very professional, would definitely recommend.

They talked us through the options and were very knowledgeable. After assessing the carpet, they recommended we try the cheaper option to clean as they didn't think the deeper more expensive option was necessary. The carpet looked new when they were done.

The carpet looks great. Had a payment mix up that was promptly straightened out after a couple phone calls. They did a great job for a good price.

Set up appt date then had to change which was no problem. They confirmed day before and technician called 20 minutes prior to arrival. Got a lot of sand out of the carpet (previous homeowners had kids). Carpets looked good considering their age. House smelled fresh.

Timely, professional service. Fabric covered chairs which didn't look dirty were noticeably cleaner. Carpet was noticeably lighter after cleaning. The technician returned to clean several spots, which for the most part were removed after 2nd treatment.

The people who came out were professional and friendly (and even originally from my same home town!). They explained the process and also told me in detail the problems with cleaning my very old draperies. The material (cotton) presents a challenge, I guess, and my male cat had marked them, so they really presented a challenge. Zerorez only had the draperies at their place for a week or so and came back soon to rehang. Other than the drapes being a bit wrinkled (company promises that the wrinkles will fall out in a few days), I am happy because the smell went away! And, the carpet looks very good too.

I was impressed with their thoroughness, the quality of their work, and their professionalism. The price was very competitive. I've had bad carpet cleaners and I've had great carpet cleaners. Great carpet cleaners are never cheap and they are always busy. What you want are people who pay attention to detail and do quality work. When I find a quality carpet cleaning service who does a good job I am very loyal. I have been using the same guy for several years now but I've been wanting to try Zerorez because of their promotional pricing offers. Zerorez was all I look for in a great service. I highly recommend them.

The man who came out to our home was professional, efficient, and friendly. He completed his tasks quickly and made sure that we were happy before he left. All of the stains came out, and the carpets actually felt new again! We were very happy with this company and will use them again in the future.