Western Heating & Air Conditioning Inc

I was advised by Kevin Abbott That at this time I did not need a new water heater and he explained why. Because I am a widow and I needed an honest opinion and value that of Western Heating.

Chris was professional and able to complete the job. We were having issues with our thermostat cutting power to our blower and Chris was able to quickly resolve our problem and get out HVAC system running properly. Thank you!

Great. Scott Croft had to go in my awful crawl space and he did a GREAT job. It is not easy!

Western Heating and Air Conditioning has a great reputation in our area, and they lived up to it! Sean Budd was friendly, professional, gave me great information, and provided awesome service! He quickly repaired and serviced our thermostat, AC unit, and replaced our furnace filter. All of this was so affordable, I was able to purchase their Blue Ribbon annual service program. Now I feel confident our home will be comfortable and cool all summer, and I'll be able to call in the fall for furnace service to ensure our home will be warm and cozy all winter. Oh! And, all three of our dogs really liked Sean. Our "chug", Gravy, even ran to say goodbye as he was leaving. Thumbs and paws up!

They did an excellent job and I will use them again. He went over exactly what they were going to do and showed me when I asked questions. Example the main return he showed me how it looked and verified no water was in there. I was concerned I may have mold because of my symptoms and they even went in my attic and all over to see if they could see any obvious signs. Of course they explained that’s not their profession ect. But I just appreciated them spending the time and looking. They never were up-charging. The price they quoted was exactly what they charged. Again they gave me peace of mind while they were here. Plus he was Certifed and most companies aren’t. I had done my research before hand and all my questions they passed. If I ever have any AC problems they will be the ones I call because I feel they are a honest company and do an excellent job.

Tech was on time and completed the service very quickly. Tech was helpful in answering all my questions. Always easy to work with. Would use him again.

Todd provided my service today and he was superb. The office called me to let me know that he would soon be out for my appt. Todd also called to confirm about 10 minutes before arrival. He first checked the furnace filter and then noted that my water heater was leaking at cold water inlet. He fixed it for me after offering to tell me how to do it to save some money (I didn’t have part, so asked him to go ahead and do it). Next, he cleaned, tested and serviced my AC. When testing, he noted that capacitor was failing and he explained what would likely happen if not replaced. He thought it might still be under warranty, so he called and confirmed that it was. This saved me the cost of repair parts. Todd was very friendly, informative and thorough in his work. His documentation was also very complete, including a recommendation to add a valve on my water heater. I will do this on next service, after confirming that my pre-existing inlet leak isn’t going to require me to replace the water heater. Overall, the service I received was a very pleasant experience. Brett Tyner

Well. Technician arrived during the time promised and was very complete in explaining everything to me. I have used this company for over 20 years and have always been happy with them. I have a 38 year old air conditioner and so far, we have kept it going from one year to the next, so I'm happy. They explain that they would like to sell me an updated system, but there was no pressure to hurry the process. They seem to have the attitude, "when you are ready." which I appreciate.

Western showed up when they said they would. They did exactly what they said they would do. On the first day they replaced the furnace, added the air compressor for the A/C and had electricians run the circuit for the A/C. All work was done in a professional manner, everyone wore booties to protect our carpeting, and we had heat that night as they promised. On day two they ripped out all of our old ductwork (non insulated ducting that was falling down and leaking) and replaced it with new insulated ductwork. They also installed a new thermostat and added a carbon monoxide detector per code. Western's bid was substantially lower than their competitors' for a new Carrier system!

Todd was very professional and very efficient. He arrived at the scheduled time, and we were pleased with his work ethic.

Great job by Russ. Right on time, very polite and professional. Tolerant of me rubber-necking and asking questions. Explained everything.

Very professional and careful to educate me on all aspects of maintenance.

Very well. During the routine annual furnace service he noticed, photographed, documented, and investigated a problem with my air conditioner. He answered all my questions regarding options for extending or replacing the A/C unit. I would not have known there was an issue as it was only observable in the crawl space.

Doug Harman, the Western service tech, confirmed that our furnace fan motor needed to be replaced, confirmed that an inducer motor did not have to be replaced, and explained the pros and cons of upgrading to a more efficient motor. We hired Western to do the fan motor replacement, but not the upgrade. As part of the installation, they removed and cleaned the fan and housing, pointing out how dirty it was, which likely led to our fan motor (and earlier pressure switch) problem. If a company does not do that when they service your furnace, they may be setting you up for problems. We were so impressed by Doug's service, knowledge and price, that we signed up for their blue ribbon service. Our furnace has had several problems at only three years old, so we think we need Western to keep an eye on it. I would highly recommend this company and Doug.

The furnace is in the crawl space under our house, so being able to get the old exchanger out and replace it with a new one was a huge job in fact it took two Western Heating and air repairmen to get the job done. They did not leave my house last night until they made sure the heater was working correctly ... it was 9 PM when they finally finished. Amazing work ethic and professionalism!

Very well. Russ acted like he cared about our Hearing / AC, made good suggestions and answered questions with a professional demeanor. Would use him again in future.

Great! Very responsive. Great communication.

Awesome!!! Lee was great to work with... Prompt and Professional. Great job!!!

The service seemed to be of very high quality, including the fact that the tech spent considerable time, on each furnace. He explained all the items he addressed. My only issue is with the price. I'm new to the Boise area, so perhaps this is the going rate, which turned out to be $228 for 2 furnaces. (The filters were $42 each) I expected considerably less, but this may have been because the phone quote was perhaps just the price for one furnace. Not sure. I will research pricing more next year, but I'd use Western next year if this is close to the going rate.

Great! Bob called to let me know he was on his way and showed up shortly thereafter. He was friendly, didn't mind my watching and asking questions. He could have sold me a $40 filter, but told me he didn't think I needed to replace the one I have, took time to pull it again and show me why.

Great. Zach was on time, very professional and friendly, and completed the project in good time.

Turns out after running some checks and temp timing tests, my Trane system was performing admirably. I just did not fully understand the theory of the system operation. My tech Dan was well versed in the subject as expected, but he was also able to give me an overview of function, and what to expected, and the benefits and issues with using this combination with my AC system.

Excellent. Bob did a professional job. He is friendly and gave us good information about our old heating system. We hope to have him be the replacement guy when that time comes. We highly recommend Western Heating & A/C.

I am on the Blue Ribbon plan with Western Heating and I love it. The service man always calls the day of the appointment to let you know his approximate arrival time. I find that very considerate. For my Fall furnace check up, I received exceptional service and professionalism from Zach Morrell. He was punctual, pleasant and very polite. I have a very old furnace for which he took extra time to thoroughly examine and clean. He was very knowledgeable and honest in his review of the work he performed. I couldn't have asked for better service. I definitely recommend his services and I will personally request him for my future furnace and air conditioner maintenance or repairs.

Professional rep. Was willing to give info on ac technical repairs etc. did not do any unnecessary repairs.