Western Heating & Air Conditioning Inc

They came out to give me a quote in the same week that I had called. The quote ended up being what another company had quoted my sister just for replacing her AC unit. When I decided to go ahead with the work, they were at the house the next day, 8 am sharp. The entire team is very punctual and professional. They got the install done in a day and everything was very clean and tidy when they finished. The duct cleaners cleaned out and sealed up ducts that hadn't been cared for in quite some time which helped out my allergies so much. They also gave me some great tips about my thermostat and what to do with the furniture around my intake vent. (This is my first home with central air and heating.)

The technician (Bob) was able to come early and called to make arrangements. He found a coolant leak within our AC system and made the needed repairs quickly. Have been a customer for two years and intend to continue using them for our HVAC needs.

To be honest, I don't know any of the details about how it went, because the man came, opened up a hatch to get into my crawl space beneath my house, and I chose not to follow him in there to observe what was going on. It was an easy decision once I watched him brush away the spider webs and general grime at the entrance of the crawl space. When he came back out, he told me he had to replace a small part, which cost about $39.00. He said everything else was in good shape, and he said I was all ready to go for the winter.

This is a 30 year old furnace. I have been prepared to replace it since I moved into this house three years ago. I have had Western out twice. Once was simply that the gas was not turned on to the furnace (took a 3 ft long wrench to turn the valve) and this time the control board needed replaced. Either time they could have told me I needed a new furnace and I would have said OK. Eventually one of the trifecta of hot water heater, furnace, or air conditioner will fail and when that happens I will have Western replace all three. PS - They told me it would be two days before they could get out, but were able to make it work the next day. Underpromise and overdeliver.

Very professional. Did work promptly and all equipment worked as advertised, including their recommendation to install a new concept ductless HVAC system in one application.

It went outstanding. They were prompt and efficient in everything they did and the price was the same that they quoted.

I have been VERY happy with the service and quality of their service dept. (Ival) for my 3 years with Western. However, every year I have received a 'double' billing for the Blue Ribbon service which is charged at $155 for two yearly visits. When I called to complain the 1st time, I was treated in a very blasé manner by the bookkeeper and as if it was silly of me to even ask. Last year I was charged $165 for the same service and I paid without comment, but also received another already paid for Blue Ribbon charge. This year, having paid the new charge on January 5, 2015, I received yet ANOTHER billing for that charge on March 4, 2015. I called Bob Barnes and explained my discomfort at continually receiving double billing and asked that I receive my Blue Ribbon charge back and that I was finished with this treatment. He feigned a 'shock' that I had not heard back from his bookkeeper, then added that she had just had surgery, was in the hospital, blah, blah. Strange that in one of my calls, she had also 'been terribly sick'. The excuses regarding the double billing were numerous and ridiculous to put it mildly. I was 'over charged' for the Ribbon last year ....supposedly us 'senior' citizens get a $10 discount. After speaking with Bob on 5/6, I got a call from 'Christina' the bookkeeper with her statement that she 'couldn't refund money for services NOT performed'. The ignorance of that statement left me speechless and I simply had to hang up. Although it is my feeling that their service department is probably among the best in the valley, their customer service from management and billing leaves more to be desired than is received. I have come to the conclusion that by DOUBLE BILLING, they are throwing those out there to see how many stick. I feel fairly certain that many of their customers are in my age category and are more likely to 'forget' that they already paid for the year and do so again, unknowingly. Consequently, to you out there reading this, I say, if you decide to use them, watch your billing and receipts VERY carefully and do not end up like I have. I will not tolerate such treatment from any company including WESTERN HEATING & AIR CONDITIONING Update June 1, 2015 I appreciate receiving the refund for my unused service that I was told I would NOT receive by the bookkeeper. I have to add that this was the THIRD year in a row that I received a double billing. The March billing was an INVOICE (#C30243) clearly marked 'payment due' RENEWAL. Furthermore, I called every time to complain about it. Each time that I called, I got another story about the bookkeeper being in the hospital or out sick. It seems to me that this company either doesn't listen, or just plain doesn't care about offending their customers. In any case, double billing is a very poor business practice and certainly should be illegal. Strange, that I would receive these 'renewal' bills months after having paid for them, consistently, every year. .

They were honest with me and they worked really hard to fix the problem. It wasn't easy to initially diagnose, but they fixed it and I was happy.

I’ve been using them for a while. They’ve been fine. The staff is friendly.

We have now gone to Western Heating and Air Conditioning and they have been excellent. We now have an annual thing that we pay, yearly to service and replace the filters and check everything. So, they come out twice a year, and we've done that for the last couple of years. They just come out and do everything and check everything really good to make sure everything is draining properly. There is no issues and it's a brand new furnace. It shouldn't have any issues, but it's good to have it checked every year. They explained what they're doing for one thing. They won't just go up there and do it and have you signed the papers or something, they just tell you what they've done and you can see what they've done. We're always here when they come. They really seem to train their people. The fellow that was just out with the air conditioner had just gone through a training. He was explaining what he was learning and everything, and they seem to be really busy, so I guess that's a good sign. I noticed when he left here that he told out on the road and stopped and he just probably was calling in to tell what he'd done and where he was going next. I think they were fair.

Have utilized Western Heating for many years and have always received good results.

They were very nice and recommended to wait.

The price was not bad. I like the fact that they will check and see if you have a problem, fix the problem and if you want that thing. The prices were reasonable. The prices they charge for coming out and inspect were a little pricey but sometimes they have specials. They come twice a year and schedule it. Overall, it’s worth it and I can’t go on top of my house.

Dennis first researched the warranty on the A/C compressor (just a couple of months past!) and then thoroughly explained the prats cons of repair vs replacement. They were able to schedule the work within days and the technicians were polite, neat and very efficient. All work was done on time and exactly within the agreed upon estimate.

I have a 100 year old apartment bldg in downtown Boise with 100 year old radiant heat and steam pipes. We changed the heat so each unit has its own Daikin heat/ AC unit. Western Heating did a thorough review of the bldg and gave me a bid and installed the 8 units at the pace that I requested. It was a complex install because no apartment is the same in neither design or size. They installed each unit in one day so each tenant was minimally bothered. They allowed me to schedule payments so that I could pay it from monthly income and did not have to borrow. They respond immediately to needs and provide follow up to each individual tenant They are my heating company of choice and would strongly recommend them to others!.

I had no problems at all. It was great! They were right on time, friendly and helpful. The price was good.

Arrived on time. Two staff members. Very thorough and compressive review of AC unit. I plan on using this firm when I replace the unit. I would highly recommend using this firm.

Did not call back as we needed the help.

They were awesome. I would recommend them to others. Really and truly they were so good.

I've used Western Appliance (Rich) 4 times over the last 2.5 years. Today was Rich's 5th visit, he quickly and accurately diagnosed the problem with my dishwasher. 20 minutes later it was all systems go! For only $132 Rich delivered top $$ service, I love this guy!!

We have an old air conditioning unit that leaks a little and sometimes freezes up. We called Western Heating & Air Conditioning, based on the quantity of overwhelmingly positive reviews, here on Angie's List. We are glad we did!! The service technician, Darren Moore, called to say he was on his way, and showed up right on time. He was very polite and professional. He recommended a product called "Stop Leak" as a lower cost alternative to a full leak search. He added 2 lbs. of refrigerant, washed/cleaned the condenser coils on outside unit, and even replaced our dirty furnace filters!! Based on our experience with this company, I will use them again and highly recommend them!

The salesman was extremely knowledgeable and helped us design a system that met both our needs and our budget. the duct cleaning crew did an outstanding job. they even repaired some of the ducts at no additional charge. the installation team also did a fantastic job. I got bids from several companies in the treasure valley, but was most impressed with the salesman and the time he took with us. We compared their Carrier equipment to others at consumer reports and found it to be in the top three. I would recommend this company to anyone needing a new HVAC system.

Our service professional was just that...professional in every way. He was friendly, honest and concerned for me as the customer. He found the problem quickly, and did his best to keep the cost down. I would be more than happy to recommend Western Heating for all your heating and air conditioning needs.

It was forecast to be the hottest day of the year so far at 85 degrees. I called them to set up an appointment to get it checked out, expecting it to be next week before they could get here. It was about 75 deg when I called around 12:30. The tech showed up an hour later. He diagnosed the problem, but he didn't have the right part in his van so he called and they delivered one out to my house from across town. He installed it and everything worked great.

The service person came and cleaned and checked the AC condenser unit outside and the indoor coil for dirt or debris that might be blocking the air flow. Replaced filter drier, due to high superheat.