Unique Blinds

I sent my dad to Unique Blinds of Idaho last November to purchase two custom outdoor privacy blinds for my cabin costing close to $1,000. My family has been customers of theirs since they were doing it out of their garage. We gave them specific dimensions and picked out a color from a small swatch. When we got the packaged blinds, we hauled them up to the cabin but set them aside since there was too much snow to hang them. We didn’t think we needed to double check their work since it’s always been perfect before. Come April, we finally got back to the cabin to hang the blinds. As we opened them, we noticed the color was not going to work, they were too light. We had needed a darker color to match the wood trim. We also found that one of the blinds had the wrong dimensions. So we hauled them back to town to see what can be done to correct the issues. When we went back to the store, they said it was what we ordered…so we asked to look at the order and noticed they had written down the size wrong on one of the blinds. The color was our mistake, it had looked much darker on the little swatch. They said they’d try to contact the manufacturer to see if they could give us a discount and sent us away with a new color swatch book. After spending time picking out a new color, they called to tell us that they gave us the wrong color swatch book. So we had to go back to the store to get the right one and pick out a new color. Once that was all said and done they said they’d try to see if they could give us a discount for their size mistake. We spent the last 6 weeks trying to call them and see what the status was. We even went in 3-4 times to see what was going on and got nowhere. They ignored our multiple calls and they seemed to put us off because they didn’t want to admit their size mistake. It was just taking too long to resolve our issues. We just got a call from the office manager who proceeded to tell us that the manufacture is unwilling to take the new hardware back to switch out the fabric. The manufacture also said they cannot adjust the size of one of the blinds that Unique Blinds made the size mistake on. The new blinds would cost more ($1,100) due to the new fabric that we picked out. After months of poor communication with us, the manufacturer’s refusal to work with us, Unique Blinds not making their wrong right, wasting our time and taking our money…it’s safe to say that we will NO LONGER BE CUSTOMERS of theirs. Such a disappointment. We wanted to use a local company, but from now on, we will use Blinds.com. They guarantee if you do not like the blinds, they will replace for free. I suggest looking elsewhere if you need custom blinds to avoid the hassle and wasted time and money my family has gone through.

They showed up on time, very quickly and carefully removed the blinds and took then to their shop for cleaning. When the blinds were finished they phoned us and returned with the well cleaned blinds. They quickly and carefully reinstalled the blinds checking the operation of the blinds before leaving. Through out they were very professional. We will have them back.

They were reasonably priced. They were quick. I thought they were friendly people. They were responsive. When I called them they got people right out. There was no long wait.

Ashley did a great job in offering options, getting a color to match the rest of our Graber blinds, and then installing them. The price was very reasonable and the work was top notice.

Perfectly! Ashley and Cole came and quickly took down the blinds and, within a few hours, had them back up, clean, restrung, and perfect! A delightful group of people to work with!

AWESOME! This company is great to work with! I will use them again and have recommended them to friends, family and coworkers.

The blinds were picked up on time, cleaned and reinstalled. A great job! They were great to work with, very professional, and friendly. The cost was very economical, I will probably have the blinds cleaned more often in the future.

Phil arrived just a few minutes early. What a pleasant and personable individual!!! He got right to work and replaced all the cords in my honeycomb, blackout blind...not just the frayed cord. He performed the work right on the spot and I wasn't inconvenienced in any way by having to have the blind removed and then returned. What a great experience and I would recommend Unique Blinds to anyone who needs any work done on their blinds! Thanks Phil!

Phil and his daughter came to the house, measured the windows, had lots of great suggestions and left some samples with us. They were very professional and easy to work with. They gave us a quote soon after we notified them of our preferences and their price was comparable to some of the budget blind companies. The installation was only a few weeks later and it all went very well. We couldn't be happier.

Everything went like clockwork, as usual. Phil was early, and with his easy going and friendly manner got right to the job at hand. He is so competent and efficient that one doesn't have to be concerned about the outcome. He also hauled away without charge our old blinds. This is my third time having Phil work on related blind issues, and I couldn't be more pleased with his service.

Arrived around 9:30 a.m. Was half hour late because of the lousy weather (snowing). That was actually sooner than I thought that he could make it. Phil put a towel down on the front stoop to catch the snow from being tracked into the house. He de-installed the blinds very quickly, within half an hour, and was gone with a promise to be back around 5:30 p.m. He returned around 6 p.m. because of both the snow and lousy traffic and re-installed the blinds within 30 minutes. Should also mention that he replaced any cracked pulls and other parts that were deteriorating. Was professional and timely. Would definitely use his service again, and highly recommend his services to others.

It is a 6 hour drive one way, and he even picked a coffee table I purchased up for me, and helped me put it together! His customer service is unmatched! Both myself and my daughter have very high ceilings, and Phil was able to take care of everything! He's installed blinds, delivered furniture for us, and he's absolutely excellent!

Wow and wow again! Excellent work. On time. Friendly and professional. Did exactly what they agreed to do plus a couple little extras and the charges were less than the estimate. Could not recommend these folks any higher.

Great service and result. We needed approx. 20 honeycomb type blinds of various sizes cleaned. My call to request service was promptly returned and scheduling was easy. Phil, the owner, came to our house on time as scheduled and went right to work. He was very friendly and gladly explained the cleaning process and what we could expect. He brought the blinds back the same afternoon, re-hung everything and they looked great! Unique Blinds was able to provide me a quote that was half of the competitors price and I was happy to be able to support a local business!

Everything went great! Phil and BJ are very nice people and the installation was fast and professional. I would definitely recommend Unique Blinds to anyone who needs window treatments.

It went great. The owner, Phil and his wife are friendly, professional and extremely helpful.

I contacted Unique Blinds and Phil immediately returned my call. Phil scheduled an appointment and arrived at my home promptly. He quickly and efficiently repaired 2 window blinds. He also measured and ordered a window covering for a window in my garage. He was prompt, professional, and personable. The cost was very reasonable and I will not only contact Phil for any other window covering issues I may have, but I will highly recommend him to friends.

They are great, absolutely. So prompt and courteous and great to do business with. I would tell anyone to use them. They fixed the blinds for me and are very reasonable and accomodating.

Installed new blinds in small room.

Very professional, good selection, flexible service, quality materials, great follow-up. I will use Unique Blinds again and recommend them to friends.

Phil spent a lot of time ensuring that our desired needs we're met. Very personalized service and support. No upswell tactics and best of all Phil is also quite the skilled interior decorator treating each project as though it was being installed in his own home. Great passion for his work and ensures complete customer satisfaction.

For less than $2,000.00 Unique Blinds provided window treatments for all the windows in our new home. The hurricane-style Graber blinds are absolutely beautiful! Phil Woodward, owner, met with us, discussed types of window treatments available, measured each window, and, when we decided on hurricane-style blinds, provided us with a written estimate. He left color samples for us to choose from, encouraging us to compare the samples at different times throughout the day before deciding on the color. After three days we called Phil and shared our color choice; 8-days later our custom fitted, personalized hurricane-style blinds arrived and were installed. All of this was accomplished between November 25 & December 2--the start of a very busy holiday season. Hooray for Unique Blinds! Those are the "facts" about our order. What must be emphasized, however, was the human element in our transaction with Unique Blinds. Phil Woodward provided THE BEST customer service and support I have experienced in a very long time. He was helpful, upbeat and positive, on time or early for both appointments, and was a delightful man to meet and with whom to do business. He did not ask for a deposit on the window treatments. Not until he had installed the blinds and cleaned up and we were satisfied with the product and his work, were we asked to pay. It was a GREAT experience! When we are ready to have the blinds cleaned, I know who we will call--Unique Blinds! This is a local company that is very deserving of the success and growth it has experienced in the last few years.

Phil is great to work with--flexible, professional, and reasonably priced. I had tried several other places first--he was better and less expensive as well.

Phil was a very knowledgeable and easy to work with. He came to our home, gave us a free estimate, wasn't pushy, and didn't try to talk us into the most expensive product. He was very patient to wait for our home to get painted and the windows flashed properly before installing the blinds that he had ordered for us a month previous! Installation was quick, precise, and he cleaned up after himself...even took our old blinds away! I will recommend his services, and also call him for cleanings.

Very nice, good samples to choose from, gave input and professional advice but allowed us to make final decision.