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21 years of trusted experience
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YesWarranties
YesEmergency Services
YesAccepted payment methods
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Reviews
3.627 Reviews
Showing 1-25 of 27 reviews
Susan S.
02/2021
house cleaning
+ -1 moreWhile the actual cleaning went well (minor inconsistencies), our main complaint is The Cleaning Authority’s contract. Please read it carefully! One of the cleaners damaged our quartz countertop (we believe it was from the backpack vacuum that they wear) and not only are they denying that they caused the damage, but per their contract they are not liable for ANY damage caused by their employees. The only thing they MAY do is give you a free cleaning. So, they are basically valuing anything in your home at a maximum of what you pay for a cleaning. I have since called several other larger cleaning companies and all of them cover for the broken objects actual value. So, we are now stuck with a large repair bill due to damage caused by The Cleaning Authority. We do NOT recommend this company. Their customer service is rated a F-.
Description of Work: Housecleaning
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Response from The Cleaning Authority - Boise
Leslie N.
09/2017
house cleaning
+ -1 moreVery well, very thorough
Description of Work: House cleaning
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Yes, I recommend this pro
Abigail P.
06/2016
house cleaning
+ -1 moreI'd say I always get a 10/10 clean, but sometimes it's even better than that depending on the cleaners, which can set my expectations up pretty high - coming home to knolled desktops and countertops just makes me feel like I'm able to truly relax in my home.
Description of Work: Bi-weekly house cleaning
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Yes, I recommend this pro
$100
Verna K.
04/2016
house cleaning
+ -1 moreThey did an initial clean, costing less than I imagined, and made this nearly new home sparkle again! The ladies who were here, Yazmin and Kriss, were so professional, and their work was so thorough, that I hope they will come back. They were also quite sweet to my three elderly pooches! The Cleaning Authority had a supervisor come by and check on the Ladies' work, and made contact with me, to see if I had any questions. I am quite impressed with the ladies' work ethic, and the quality of their work! I highly recommend The Cleaning Authority.
Description of Work: We hired The Cleaning Authority to clean our nearly 4000 sq/ft home, with an initial clean, then a bi-weekly clean. We signed a three month contract, so they will clean every two weeks for three months. If we signed a 12 month contract, the price would have been lower. each employee is insured and bonded.
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Yes, I recommend this pro
$165
Eric L.
08/2015
house cleaning
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Pingkan B.
07/2015
house cleaning
+ -1 moreTheir performance is consistent even though they have different teams coming at times. They always do a great job on my stove, which is glass top and usually covered with stuff (that are hard to come off).
Description of Work: They come and clean biweekly only for certain areas
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Yes, I recommend this pro
$65
Lori W.
06/2015
house cleaning
+ -1 moreI have been using CA for a few months now after leaving another cleaning company and I can say that I made the best decision! The cleaners have been excellent, I especially love having Francesca, and Martha come by because they really care and every time you can tell that, they have not overlooked even the smallest details.
Description of Work: Biweekly cleaning services for my home.
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Yes, I recommend this pro
$91
Evelyn A.
03/2015
house cleaning
+ -1 moreThe cleaning at first was of good quality. However, it went downhill and the work was shoddy. Sometimes the cleaners would do a good job, but it was variable. I had several shoddy jobs in a row, with streaky appliances, , and they just weren't doing their job. The last straw was when one of the cleaners eyeballed and examined and commented on several things in my house. Of course I don't mind that she liked them, but the way she was doing it felt strange and uncomfortable. After I switched to another company, I got a letter stating that, based on their rates, I shouldn't have high expectations. That really sealed the deal. I don't have high expectations, but I do expect people to do their job. There are other cleaners out there that will do a much better job at the same rate. Not recommended at all.
Description of Work: I hired them to clean the interior of my home for 6 months.
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$88
Laura H.
12/2014
house cleaning
+ -1 moreCleaning Authority has been our go to business for meeting our bimonthly house cleaning needs. They always do a professional job and we enjoy the D2 team of Debbie L and Debbie K. who clean our house like it was their own. Definitely, recommend their services, as we have been loyal customers for over three years now. Even with a yellow lab, they are able to get our house spotless, or should I say Hairless, everytime they visit. So congratulations to Debbie and Debbie for a job well done. Also for management taking the time to inspect and recognize their employees.
Description of Work: Professional house cleaning services.
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Yes, I recommend this pro
$120
Carla O.
10/2014
house cleaning
+ -1 moreThe women with Cleaning Authority who clean my home are excellent. They are both thorough, professional and have excellent attitudes. Just as important they are kind and friendly. Wow! I really appreciate the human kindness which is obviously natural for these two women but it so hard to find in life and even more uncommon in a professional atmosphere. I hope to always have these two women and people like them continue to clean my home.
Description of Work: Excellent Service Uncommon Greatness!
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Yes, I recommend this pro
Jesse N.
06/2014
house cleaning
+ -1 moreunknown
Description of Work: Cleaned the house. Need to pay closer attention to detail. Enjoyed visiting with the lady that come to the home.
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$69
Kristine M.
05/2014
house cleaning
+ -1 morebad scheduling and lack of comminication---awful
Description of Work: scheduled times without contacting me and their dates were all wrong because i never talked to the same person. the communication was horrible!@
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$122
Cindy C.
03/2013
house cleaning
+ -1 moreOverall, it was difficult to enjoy the 'good' parts, since there were damages done to my home. House cleaning for me is a luxury, kind of like a day at the spa. When it doesn't go well, it's really a disappointment. The company was quick to respond and did reimburse me for the kitchen appliance that was damaged. I had to purchase a whole new window blind, since that could not be fixed. I most likely would not use this company again in the future, because I think they are over-booked, and their cleaning staff can't take the time to really clean. They are rushing, and end up breaking and doing the job halfway.
Description of Work: Requested a 3 hour cleaning of my small home. Staff had issues accessing the house (called and said the door was locked, but it wasn't). They were late getting started, thus the quality of the clean suffered since they were in a hurry. It probably would have been better to just re-schedule. Many details missed, kitchen appliance broken (company ended up reimbursing me to pay for item), blinds broken (did not replace, and they sent me info showing that this was an excluded item that would be covered), and while they were dusting, they hit the thermostat and the heat was all the way up and turned on full blast. Again...one of those things that happens when you're in a hurry.
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$200
Pam S.
11/2012
house cleaning
+ -1 moreAs outlined above. Multiple cleaning visits. All disappointing and sub par
Description of Work: I used this service for multiple months hoping that they would improve. I was promised that I would have the same team clean my home (never happened). I would put their quality at a commercial level, certainly not residential. I talked to a supervisor a few times and finally gave up. I WOULD DEFINITELY NOT RECOMMEND THEM,
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Laurie S.
09/2012
house cleaning
+ -1 moreIt started out "ok" but then I always seemed to find areas that weren't dusted, i.e. behind the TV, eye-level picture frames, etc. I don't feel that these are "exceptions" and that they should be wiped or dusted with each visit. The changing of all or part of the crew members each visit I believe leads to a lack of consistency in the cleaning and does not foster an ongoing relationship with our pet.
Description of Work: I started using this company in March after being disappointed in the last cleaning "company" that I had chosen. I don't feel that I'm asking for anything out of the ordinary. The way that they work is to clean on a "rotation" basis. So they pick a selection of rooms or section of the house to do detailed cleaning (hand wiping baseboards, knick-knacks, special attention paid to floors, etc). The rest of the home gets "general" cleaning. Then the next time they come, a different group of rooms receives the rotation. My problem with them is that even when a room was supposed to be on detailed rotation, it lacked even general cleaning. For instance, in the master bathroom, the counters get sticky with hair spray and make-up but only part of them were wiped. The areas around the sink were still sticky. Also, I have some glass containers on the counter that hold toiletries but they weren't moved and wiped underneath. The tract to the sliding closet doors would be wiped by one crew, then left dirty and dusty by another, again, on the rotation that was supposed to be detailed cleaning. My biggest issue is that they wouldn't wipe off the top of my refrigerator. Granted, I'm tall and can see the top of it when walking by. They will only clean what they can reach standing on the floor which, even when I asked them to use a long handed swiffer-type duster, they were unable to comply with. I understand them not climbing up on things to reach tall areas, but I'm also at the mercy of them potentially having short people work for them. They indicated that people pay extra to have the top of fridge cleaned and done so only once or twice a year! I removed everything from the top so they simply had to swipe with a long handled duster but they refused. They wouldn't clean the corner of the room where the baseboard and carpet meet because the dog has a bed in that corner and they said she wouldn't move. She is a friendly dog, but timid with people she doesn't know. They just needed to ask her in a friendly voice and she would have responded. Otherwise, just reach behind her and vacuum the area. I don't think that's an excuse for leaving a whole area dirty. When I tried to have conversations with them about improving the general cleaning, making sure all surfaces were wiped or dusted, then responded that they are not perfect and that the job that they perform is adequate based on their company standards.
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$89
Douglas S.
06/2012
house cleaning
+ -1 moreThe first clean was amazing and I loved the staff that came.. but all subsequent cleans went straight downhill.. different staff every week, different level of service, expertise and commitment to their profession.
Description of Work: Started out nice, very nice folks good overview of their services and the initial clean were very well done. However it went downhill from there.. They kept sending out different crews so I had no consistency to how my 3k square Ft house was managed and when dealing with "the office" I kept getting conflicting answers and commitments...till finally they stopped responding to my requests and I switched to a different provider.
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$90
Clare R.
05/2012
house cleaning
+ -1 moreThey are excellent in everything, they are great.
Description of Work: I used The Cleaning Authority for my housecleaning.
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Yes, I recommend this pro
$200
Judy T.
03/2012
house cleaning
+ -1 moreThe Cleaning Authority was referred to me by a friend. This company is very thorough, the quality of work and service is very good. They come to my home every two weeks for house cleaning. The price is about right maybe a little higher than average. I am very happy with the service they provide and will continue to use them.
Description of Work: I use The Cleaning Authority for housecleaning services.
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Yes, I recommend this pro
$99
Linda F.
03/2012
house cleaning
+ -1 more.I feel they do a great job. As they take care of my belingings and as far as their pricing its ok. They are always on time, although management could use some work in contacting me back when theirs a problme of any kind.. I will keep on using them.
Description of Work: .I use The Cleaning Authority for cleaning service.
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Yes, I recommend this pro
$90
Vicki A.
02/2012
house cleaning
+ -1 moreThey are always on time and do a good job. They reasonably priced.
Description of Work: They clean my house every two weeks.
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Yes, I recommend this pro
$90
Response from The Cleaning Authority - Boise
Rosanne S.
06/2011
house cleaning
+ -1 moreEverything has gone well with them. I don't get the same people every time, and I wish I had
Description of Work: Bi monthly house cleaning
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Yes, I recommend this pro
$140
Response from The Cleaning Authority - Boise
Nancy T.
07/2010
house cleaning
+ -1 moreThe cleaning staff were personable, but house was cleaned according to a predetermined system, not according to needs of home. Thus some jobs were performed unnecessarily (folding towels that were already folded?), while others were omitted or not done thoroughly (small mirrors not cleaned). Cleaning services could not be customized to house, in part because different cleaning staff were assigned each time house was cleaned so no one team became familiar with the particular needs of my house. Once, a fishy smell remained after kitchen floor was washed; at that time the cleaning personnel reported that "they had tried to bring the best steam cleaning machine that could be found" amongst the cleaning supplies and equipment, suggesting that the equipment was not well maintained. I was supposed to report schedule changes by email, but my email was repeatedly rejected by their business which interfered with communication with them.
Description of Work: Cleaned house, including LR, kitchen, laundry room, BR, and office area.
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Response from The Cleaning Authority - Boise
Joshua B.
07/2010
house cleaning
+ -1 moreWe paid a large deposit (about $150) up-front so we didn't have to sign a 1-year contract. In hindsight a contract should have been a warning sign. We arranged for bi-weekly cleaning and had a total of three cleanings before discontinuing the service. Each of the first two weeks something minor was wrong (broken frame, accidentally took one of our cleaning tools). In each case the vendor was good about contacting us and offering to stand behind it though neither case warranted any action (it was a cheap frame). However each and every time we also made sure the importance of locking all doors to the house so our dog couldn't open the doors and come in was stressed. Three out of three times at least one door wasn't locked and so each time by the time we got home the dog was in the house. Attempts to contact the company were exchanges of voicemail messages in most cases as no one was available when work schedules permitted calling. On the last visit there was a problem (our fault) with access to the house and they were good about working with us around the delay while it was worked out. In the end it was easier to forgo the deposit we'd paid than to put more effort into trying to make this situation work.
Description of Work: Bi-weekly house cleaning on a single-story residence with upstairs bonus room. 3 bedrooms 3 bathrooms.
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$150
Response from The Cleaning Authority - Boise
B K.
08/2009
house cleaning
+ -1 moreHad cleaning with them for one year. At first did a good job but then as time went on the performance deteriorated. Example: while dusting broke my glass covered clock. I can understand the mistake but what I cannot understand is that they then failed to clean up the broken glass ( a big deal as I have children and a dog which could have been injured). Another example: The power went out while they were cleaning. Rather that giving me an option of a partial refund or scheduling; They simply left an apology letter. When I called them regarding this they offered me a $5.00 off refund (which is a joke as I paid $100 a visit and most of the cleaning involved the flooring) or a time for rescheduling which they made out as being a huge sacrifice on their part. I chose the later and when the team of cleaners came to do my floors they were very put out about how much work they had to do. Anyway, I chose after on year and my contract was over to cancel.
Description of Work: Home cleaning service.
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Response from The Cleaning Authority - Boise
Elaine J.
09/2008
house cleaning
+ -1 moreHouse cleaners were too young to know how to clean a neglected home. Left spiderwebs and dust on furniture. Damaged wallpaper in historical home and broke mouthpiece off antique telephone - neither incident brought to my attention, and they did not report this to their supervisor. Their representative Lori, is very pleasant when evaluating project; I was very surprised when she did not offer to come and look at damage which had been done, after it was reported to her. Also no offer of refund due to less than expected quality of work and damages done. I would definitely NOT recommend this company. They are very overpriced.
Description of Work: Cleaning, supposedly deep cleaning, in two different houses.
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$560
Response from The Cleaning Authority - Boise
- 1(current)
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Contact information
6069 W Corporal Ln, Boise, ID 83704
https://www.thecleaningauthority.com/boiseService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
The Cleaning Authority - Boise is currently rated 3.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
The Cleaning Authority - Boise accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Cleaning Authority - Boise offers free project estimates.
Yes, The Cleaning Authority - Boise offers eco-friendly accreditations.
No, The Cleaning Authority - Boise does not offer a senior discount.
Yes, The Cleaning Authority - Boise offers emergency services.
Yes, The Cleaning Authority - Boise offers warranties.
The Cleaning Authority - Boise offers the following services: House Cleaning and Maid Service. We clean using our "Detail Clean Rotation System" and all the cleaning tasks included. Please go to out website at http://www.thecleaningauthority.com/why-hire-us-/detail-clean-rotation-system/. Customization is available upon request.
carpet cleaning. One time cleans, move in/out cleans.
Contact information
6069 W Corporal Ln, Boise, ID 83704
https://www.thecleaningauthority.com/boiseService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PM