Charged $200 for $20 worth of parts which were not meant to be used for this and eventually will fail. Total cost was $500. Subsequent sprinkler service brought it to my attention , thankfully, so I can keep an eye on it. Superior would not acknowledge it
Description of Work: dig up and replace main sprinkler water valves
Rating Category
Rating out of 5
Shirley S.
06/2017
5.0
irrigation systems
+ -1 more
I had another brand name company come out to see why our sprinklers were not working in one zone only. They wanted to did up the front lawn. Then Superior came out and found that it was simply a leaky valve. Thank you for your honesty and integrity Superior!
Description of Work: I had another brand name company come out to see why our sprinklers were not working in one zone only. They wanted to did up the front lawn. Then Superior came out and found that it was simply a leaky valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Autumn S.
09/2016
2.0
irrigation systems
+ -1 more
I'd like to leave a better review of Super Sprinkler Systems, because their technicians were so friendly, but unfortunately our experience was, overall, negative. My husband and I purchased a home with an existing sprinkler system. It was clear shortly after moving in that the sprinkler system was not functioning correctly, as the lawn had two large dead patches. Being novices in the world of automatic sprinklers, we called Superior Sprinkler Systems to come assess and tune up the existing system. The technicians were able to come out the day after we called, and were very helpful and friendly. They replaced a few broken sprinkler heads, adjusted a few more, and changed the watering schedule to better match the needs of our tough clay soil. This service cost about $150, but I felt it was appropriate for the quality of service and was very satisfied. Then the problems started. Within a week, the dead patches started to green up, but previously healthy patches in the backyard started to die. My husband did some investigating and found that something had gone wrong with the wiring, and some sprinklers were no longer connected to the control box, and therefore were not turning on at all. We called Superior Sprinklers to explain the problem, and they suggested that a wire may have been cut, most likely by a cable technician who installed internet for us. We then called the cable company, who promptly sent a technician, who promptly told us that the cable wires are nowhere near the sprinkler wires. As we had not done any gardening or wiring ourselves, we were forced to conclude that the wiring problem was inadvertently caused by the sprinkler technicians themselves during the tune up. When we called Superior Sprinkler Systems again, they informed us that to send a technician again to even look into the problem would be another $100 service fee, and up to $400 to dig out the existing wire and run new wires, depending on the extent of the problem. Needless to say, we did not accept their offer. Shortly thereafter, another section of sprinklers stopped functioning, and the system works worse now that it did before the technicians came out for the tune-up. Again, if I could review the technicians alone, I would give this company an A. Even if they did jostle a wire loose, the guys who came to our house were kind and efficient. Unfortunately, a company that causes more problems than they fix, and then refuses to even investigate claims of poor workmanship without a service fee, is not a company that runs with integrity. We will be calling another company to find and repair the problem caused by this company.
Description of Work: Tune up of existing sprinkler system.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$150
tony P.
08/2016
5.0
irrigation systems
+ -1 more
This is one of the very last companies out here that still puts the customer first and truly care about quality. They went above and beyond every time and were very accommodating. They understood that this is a big decision and really helped us visualize what will look and feel the best. After doing are entire backyard (including orchard area, retaining wall, garden etc) we were so thrilled we decided to have them do our entire frontward as well. We now have the ABSOLUTE greenest grass and best sprinkler system in the whole neighborhood. Everything they did was top notch and they have very high standards. The owner told me he treats every job the way he would do his own house and it definitely shows. I asked around before moving forward from people in million dollar foothill homes in boise to calling Sterling Landscape, and they all referred me to Superior Sprinklers. If your time is valuable and you want it done right the first time then please do not waste your time with anyone else. I will definitely be going back to them for all my future landscaping needs. Thanks Superior Sprinklers!!!
Description of Work: Yard demo, Rocks, Dirt, Sod, Curbing, and complete sprinkler system with drip.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristin S.
06/2012
5.0
irrigation systems
+ -1 more
I would recommend Superior Sprinkler System. They were prompt and reliable.
Description of Work: They come in once a year for regular maintenance of my irrigation system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Linda S.
08/2011
1.0
irrigation systems
+ -1 more
See Above as I already told my story.
Description of Work: Bill Long, owner of Superior Sprinkler Systems, was called early July, 2011, and told of my irrigation/pump problem. My sprinkler pump was not working, evidently due to a burned out motor because of no water. I wanted the pump fixed or replaced and I wanted a quote on moving an irrigation valve onto my property so I would have control of water running thru the pump. He agreed to take a look at the non-working pump. A few days later a guy calls me and said Bill Long called him to take a look at my pump. He told me he is the "pump guy" and Bill Long is the "irrigation guy". Bill Long did not get back to me regarding what was wrong with the pump or that he had called anyone else to look at it; I just assumed that since I called Bill Long he was the one taking care of the job and it was one of hsi guys. The "pump guy" charged me $40 to take a look at the pump which surprised me, but was ok because he told me it would come off the total bill to fix the pump. After the "pump guy" entered the equation, I was tossed around between the two of them like a volley ball. The "pump guy" deferred to the "irrigation guy" and the "irrigation guy" (Bill Long) deferred back to the "pump guy". It was the biggest fiasco I have ever encountered with contractors. By then, I knew Superior Sprinkler was billing separately to move an irrigation valve and I knew the "pump guy" was billing separately to install the pump; frustrating because of lack of communication. Bill Long, in my opinion, was derelict in his handling of this job because of his lack of customer communication. The pump guy sent me to purchase the pump myself and have the pump store call Bill Long to get exactly what I needed. Duh! When it came down to installing the pump (that I purchased myself and was in the trunk of my car), the pump guy raised the costs of installation on me by $300. By then I was so totally frustrated and told him so. He bailed on me and here I am sitting with over $700 worth of equipment in the trunk of my car that he told me to buy! I called the pump company and they were so nice, understanding and helpful. They were appalled at what was going on. They referred me to another irrigation guy and he installed the equipment the next day at less money. When I paid Bill Long, I deducted $40 from his $700 quote for moving an irrigation valve as I thought he should be held accountable for bringing in the "pump guy" without any discussion or approval from me. He threatened to sue me for the $40. I paid it. Who wants to go to court for $40. The whole job ended up costing me $1,790.00. What a horrible experience.
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Service Categories
Lawn Irrigation,
Landscaping
FAQ
Superior Sprinkler Systems Inc. is currently rated 3.2 overall out of 5.
Superior Sprinkler Systems Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Superior Sprinkler Systems Inc. does not offer free project estimates.
No, Superior Sprinkler Systems Inc. does not offer eco-friendly accreditations.
No, Superior Sprinkler Systems Inc. does not offer a senior discount.
No, Superior Sprinkler Systems Inc. does not offer emergency services.
No, Superior Sprinkler Systems Inc. does not offer warranties.
Superior Sprinkler Systems Inc. offers the following services: irrigation systems, sprinkler design