RIVERSIDE MANAGEMENT CO INC

While we had a rental house they were fine - kept it occupied - took care of getting utilities paid. If something was not working correctly they had people who they could call to remedy any problem. We decided to sell the house instead of rent any longer and they acted like it was a personal affront to them. They are the ones that collected the deposits - pet deposit and cleaning deposit. They did their final walk through when the renters moved out and said that it was not as clean as it was when they moved in. We asked them to contact the cleaning company that they normally worked with and after hearing nothing I called. Our contact said that the cleaning had been done and all was good. After an inspection, our real estate agent said no one had been there to clean. So I called them back. Oops, they just assumed the cleaning had been done. So they actually sent them the second time. Our real estate agent had worked with a carpet cleaner so we had them come in and clean the carpets. I sent the invoice to Metro Management to pay and deduct from the cleaning deposit. After a month the carpet company called and asked where their payment was. When I called our contact he said that he'd assumed that we'd paid it. We talked to the renters ourselves for things like fertilizing the yard, etc and Metro Management actually initially gave us their phone number. But when the renters started calling us directly because the response time was so lousy from Metro Management, our contact person got disgusted and decided that we were "doing things out of the ordinary" so he just washed his hands of the situation. Their communication was terrible. We sent emails and called them and got no response. They waited until the very last day possible before they closed things out and I had to call them to see if it was actually going to happen then. I would not use this provider again and would not recommend them to others.