MacLife

Apple had a service announcement regarding failure of the 3 terabit hard-drives, of which my computer was one. They contracted with MacLife out of Boise who sent a technician named "Russel" up to replace the drive. When I quested him about losing my data he informed me that I shouldn't have any concerns as I have "Time Machine" with automatic back-up to an external hard-drive. Upon completion of the installation he told me that he had started the back-up process and due to the size of the data it would take "4-6 hours to complete." I had errands to run and when I came home before my softball game at 6:45 pm the computer said there was still (paraphrased) "1 hour and 20 minutes to completion." When I can back from the game at 9:20 pm the "back up" had finished and there was NO data backed up and my computer was basically a clean boot as seen with brand new computers!! A phone call to MacLife in Boise lead me to the owner "Eric" who said there must have been an "error" on the back-up and, most importantly, that their contract with Apple only states "that we replace the hard drive and we are not responsible for data recovery." Classless act, which doesn't surprise me considering they represent Apple, who has become an arrogant anti-customer service corporation. Well Eric, you are a unethical and immoral individual who hides behind the "black & white" of contracts versus standing up and doing the right thing. I feel sorry for your family!

I walked into the downtown (S 8th Street) store. The front counter person immediately led me to the repair desk when I said I had a problem with my old Mac. The technician immediately came out to help. The computer would not take a charge any more after getting crushed a bit a few days before., not could I remove the battery. Jeff (the tech) spent about 10-15 minutes to dicover there was really nothing wrong with it, other than a faulty catch on the battery release latch. He showed me how to get around that problem in the future. As for the lack of charge he said the contacts may have been disconnected when it got crushed, but now it was working fine. I pulled out my wallet to pay, but he said not to worry, just come back again when I need something. Can't beat that.

Quoted job on phone, arrived on time and met the estimated time for installation and then had a few minutes left to provide tips to help me do more with the Mac.

They are really nice in there. They stay open late. I had never seen anything like it. I was surprised by the level of customer service. I think they are good. The people were good at their jobs, and they seemed like they cared. They went the extra mile.