LEISURE TIME INC

Extraordinarily disappointed with the level of service I received from Leisure Time of Boise (LTB) today in regard to issues with my gas fireplace. Not only did I pay for the privilege of a service call without the issue being resolved I was essentially told by the service manager that I spoke with by phone that I wasn't using the unit correctly, it was my fault that the unit had broken and that I'll more than likely be fully on the hook for the eventual repair/replacement costs. How the service manager who has never stepped foot in my home and observed me using the fireplace could come to this conclusion on his own and why he would say this is beyond me. I might have been a little more willing to swallow the service manager's assessment if the unit in my fireplace wasn't originally installed by LTB. However, it was installed by LTB 3 years ago and I have had nothing but issues ever since. Defective parts, parts that LTB forgot to install, or parts that were installed incorrectly are the recurring themes here. It was even suggested to me by the service tech that was in my house today that during a previous service call that the tech either forgot to install or improperly installed a part that would have prevented my unit from malfunctioning. I don't expect repairs/replacement costs to be covered for a mistake that I made, and I know that things eventually break over time and will need to be fixed or replaced. I'm not unreasonable. However, I do have a problem with a company when their service and products are consistently poor. Leisure Time of Boise gets a big thumbs down from me.

It went very poorly. I will never consider Leisure Time again. We had them install a pellet stove years ago and had no issues at that time. However this time our experience has been stressful and terrible. I placed an order for a fireplace in October, and they said they could have it installed the following week. We knew we only had a few weeks before winter weather was coming, so I happily agreed since they said they could get the job done quickly. Well, now I know why they are called Leisure Time... because they do everything at their leisure, and at a very leisurely pace. Here we are six weeks later, in mid-December, and I still don't have a fireplace I can use. I have a foot of snow on the ground, my chimney is still open to the elements because they haven't installed the chimney cap. They had over an entire month, about 45 days, to complete this install, and yet it remains incomplete. Really frustrating. They never come when they say they will, they don't answer phone calls... they just are plain awful and I wish I never would have used them. Terrible business, terrible customer service. I will never use Leisure Time again and highly recommend you go anywhere else.

Stove does not perform as advertised. Stove company and Leisure Time have not lived up to their promises. Leisure Time is impossible to get in contact with. Any time of the year you will get a recording telling you this is the busiest season of the year for them. This "ADVENTURE" has been going on for over a year.

Several jets for the spa have broken so ordered replacement parts.  Also took in filter and they had it at 1/2 the cost of another spa dealer. 
Parts guy also provided advice about chimney (they sell fireplaces) saving me a service call.
They have always been nice and helpful.  Have referred several folks to them due to their great customer service.