used a nail gun with no hangers to toe in the stringers to the posts resulting in most of the stringers being split and wrecked. Owner "Andy" was indignant and outraged that I wanted it fixed. Berated me and insisted it was fine work. Although I told them the fence was to keep a dog in, they Installed the iron 1' above the grade - had to hire a tractor to come change the grade after to fix. .
Description of Work: Install wood fence and decorative iron fence
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$7,000
K L.
07/2012
3.0
fencing
+ -1 more
I called Frontier Fence to get an estimate on an iron fence to enclose my yard. They were punctual with the appointment and I explained what I was looking for. The next day they sent the estimate which seemed to be very high, but we went with them anyway since they had done a neighbors fence. The gentleman informed me that they would be out the next Friday for the install. On Wednesday three guys showed up and started digging hole posts in my yard unannounced. Since they never came to the door, I went out and explained how I thought they were coming another day. The guy had no personality, didn't seem to care, and just continued working. I then asked if the job was going to be completed that day. He said no, that they had to build the fence and they would be back in about eight days. So for eight days, I had empty posts all along the perimeter of my yard. They also left all the dirt they had dug all over the place and didn't clean up the concrete that splattered on the posts. A week and a half later, once again, they showed up unannounced and started building the fence. They never came to the door and just left when they were done. I was never given the chance to inspect the work with anyone. I thought someone might call, but they never did. Of course, two days later, I promptly received a bill in the mail. I called to pay by credit card and they said no, I would have to pay by check. I asked why a company who's invoices were in the thousands wouldn't accept credit cards. He got snotty and said no one had ever asked before. Really, I find that extremely hard to believe?
Description of Work: Installed iron fence in my backyard.
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Service Categories
Fencing,
Fencing Driveway Gates,
Wrought Iron,
General Remodeling
FAQ
Frontier Fence Co is currently rated 2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Yes, Frontier Fence Co offers free project estimates.
No, Frontier Fence Co does not offer eco-friendly accreditations.
No, Frontier Fence Co does not offer a senior discount.
No, Frontier Fence Co does not offer emergency services.
Yes, Frontier Fence Co offers warranties.
Frontier Fence Co offers the following services: Fencing, custom railings, banisters & spiral staircases.