FRANKLIN BUILDING SUPPLY

Being somewhat new to the Boise area and not having a built our current home I had no idea who to turn to in having this window replaced that crack as the result of heat and shifting. I pulled the name off of the window and contacted the manafacturer who put me in touch with Franklin Building Supply. Upon calling FBS, they informed me that my window was not under warranty but that they do replace broken panes and would be happy to come out and take a look. It took the installer, Jason, about two weeks to make an appointment and come measure the window which he did on 4/3/14. It was ordered on 4/7/14 and installed on 4/17/14 by Jason. He was appropriately professional and did a quality job installing the new pane. It took him a total of 15 minutes from pulling up curbside to my paying him and him driving away. It was only when he drove away did I take the opportunity to look at the invoice he handed me. The window was a 3/4' OA low E pane measuring 33.75 x 21.6875, The cost of the piece of glass was $39.93. The labor, which took less than 15 minutes to completely install, cost an additional $125.00. It is this fact alone that I will never use this company again as that is absolutely ridiculous. Jason told me it would take less than 20 minutes to replace upon coming out to measure the window. When I was quoted the repair price by Cory, the $ man, I thought it was quite high but assumed that was because it was a very and quot;specialand quot; piece of glass. Not until actually having the invoice in hand was I made aware of the shocking installation cost. Totally unreasonable in my estimation and since the installer was already aware of the very low commitment of time it would take to do during the period he was measuring the new window he should have charged a far less amount. I understand their is a possibility of him breaking the glass upon removing the other pane but 3x the actual cost of replacement is ridiculous.

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Got started a day late but finished on time. We paid more for the Premium Fence and recerived whay I call the low grade fence. The labor was good and people good to get along with. Just the amount we paid and the quality of the product did not match, the rep told me that the luber was of a premium grade, if so I would hate to see the low grade. We went with a well known contractor and will not do this again.

They sensibly suggested we use longer supporting metal posts when the fence ran close to an irrigation ditch. If you want your fence stained, make sure to mention that when the initial estimate is worked-out. Accurate estimate, on time scheduling, excellent product, attractive finished product.

They built one section in May that had 3 gates and then a fence between us and the neighbors later in the summer. It went very well. Their price was reasonable. The quality of materials good. Be sure to go to the store and see what quality of material they are quoting before doing the work. We went to the store and realized we were not happy with the quality of material originally quoted and had them install a more expensive material. They were very professional and prompt in making the quote and in showing up to do the work. Very good work. Neat, clean, quite.