Five Star Painting of Boise

They finished painting in 2 weeks. I saw my unfinished house. I was impressed with the paint job (specifically some of the fine lines they painted and caulking), but some things were missed and both estimator and I agreed it was very unfinished. I was out of town 1 week, during which, 5-Star had full access (with key and garage door opener) to my house and my permission to enter without me there. For that time and the next ~3 weeks, they canceled on me 6 times and nothing was done. I had to reschedule once by 12 hours b/c project took so long and to complications with roommates (near end of this timeframe) Next, I get the rudest phone call I have ever received from a company. The call was the estimator and they start pressing me for payment because it has been so long and they haven't received the second half of the payment despite the work being incomplete(contract stated 50% upfront, 50% after completion). After about 20 minutes of trying to work it out with this guy and have a reasonable conversation, I could tell he wasn't listening to a word I was saying. My girlfriend overhead a fraction of the conversation and said "Wow, I would never talk to a customer that way" and then proceeded to apologize for the next hour because she "Didn't realize I was going through things like that." Eventually got in contact with Craig (edit: he's ex-owner and very recently started handing things off to a new owner) and dealt with him over another week or two when things got done. Craig was nice, but I guess I never was in contact with the owner, which I specifically requested to talk to. I guess that just shows readers how disorganized this whole thing was. As far as the 'free work' goes, during painting house curtains were taken down, doors were taken down, painted, then put back up. After put back up 2 closet doors and 1 room door no longer shut. I texted short questions like (paraphrase) "hey I noticed, these doors don't shut, also curtains still down, also tops of door trim not painted, will you fix?", got super rude phone call above. Very next conversation (first convo with Craig), I said I honestly wasn't sure and DID NOT ASK THEM TO FIX THESE ISSUES. I DID NOT EVEN ARGUE THESE ISSUES. I did have them fix 1 door (to the room) because I was confident that issue was new Most of the rest of 5-Star's response is inaccurate. Both invoice and estimate are short (looking at it now) Invoice is 1 item. Estimate has 2 items caulking and paint, but specifically mentions an exclusions (non of which are issues with this paint job. caulking is separate line item). The overwhelming majority of items were overspray, missed or thin paint, paint trash, or things not being re-installed at all (there's even photos that prove 5-star took these things down or were the cause). So debatably, I got 1 'free' door adjustment. Everything else is well within what most people would consider a reasonable thing to ask to get rectified

I had my kitchen cupboards painted, took longer than projected. Was going to have my dining room painted also until I came home from work and my dining room was torn apart. I was upset over not being told that they were going to start on the dining room and come home to everything moved to the family room. I assumed the kitchen would be completed before they moved to the dining room. So I cancelled the dining room job because you were sucking up another room in my house. (Living room has contents from kitchen, garage is being used for painting, kitchen is being painted dining room stuff got moved in the family room). I still need to live in my house. So there was adjustments made to the contracted price. After paying for the job that was completed, I realized the numbers were not adding up. I have contacted Craig several times to have my bill evaluated. First I got told he'd check on it, 2nd time was when the quartine started, this last time I just got nothing. My patience with this company is done. I will not recommend this company or use this company again.

A 2 year old could have done better. I would NEVER recommend this place!

Peeling paint only two years later - shoddy prep work and no accountability or resolution. Extremely disappointed that this company won't respond to resolve the peeling paint that occurred due to their improper prep of siding. Would NOT recommend.

The painters did an excellent job. They were on time, finished when they specified and were professional in all regards.

It was excellent, they were prompt, efficient, their pricing is reasonable and they have good follow up. They were very friendly and they did a great job.

It was fantastic. From negotiation to the actual work everything was perfect. They were timely.

It was excellent. They were on time. They were within budget. If we had any questions or we want something to be done they were very helpful in accommodating us with that. The pricing was competitive.