Drake Mechanical

Came to my house same day I called. John got right to the issue and fixed it. We were very pleased with the professionalism and knowledge of the tecnician.

Day 1 No call, No show Day 2 I give them a second chance because I understand things happen. 11:30am I’m told 2 hours and a tech will be there. 4:45 I get a call saying they won’t make it. Asked if they could reschedule. I informed them they have wasted more than 6 hours of my time that I’ve lost in wages. No thank you. This is not how customer service works. I am a service electrician and I know how to treat customers. This isn’t it. I will never use a company that doesn’t value my time enough to make a simple phone call to communicate. At 1:30 they Knew they were late. At 3:30 I knew I would never hire them.

Sunday When I called for inquiry on Sunday - I found out couple things 1) they charge premium rates on weekend (Fair Enough, I can wait one more day) for not premium prices. And tech that did call me told me if he recalls correctly My heater is under warranty still Awesome!! Monday I take the day off so that I can call them early and get appointment setup (8:00AM) After waiting till noon and still no tech or call, I called them and I was told I was #2 in line of techs coming out and that their techs were running behind on jobs they were on today. I asked the guy, do I need to call another company so that I can get this water heater issue taken care of today? (I wasn't rude about it, I just needed to know) (Remember I took the day off, and i'm in #2 in line according to the guy). So it's about 12:30 he calls me back and he tells me he won't be able to get me in until Thursday. So I go from being #2 in line of techs coming out - to a tech now can't see me until Thursday!! What the **** happened? Now I get to go one more day without a water heater because these guys gave me run around. Oh and I get to take another day off at work at some point when new company comes out. Very disappointed in what I thought was one of the leading companies in the valley. .

Ridiculous. He opened up the door to the attic & took a sniff & said everything was ok. It was a complete waste of money.

It went good and was a little faster than I was expecting.

They got here and got to work and spent a good amount of time getting it all done.

They are ok. I had to call around until I got somebody. Even though it wasn't an emergency, it was difficult to get somebody on a schedule. There's not many plumbers around. They were the one's available.

He didn't have the part. Had to go to store to get part myself so he could install it. If there is a common part in the water heater that has problems, should be carried in the truck.

Since I was not paying for this work I didn't pick the company but...they showed up when they said they would. They were kind and professional and answered all questions that I had.

They didn't diagnose the furnace problem correctly. Whenever we inquired about it, that was why we went with them, and then we just decided that they weren't giving us the information and the expertise that we needed and I think they didn't have full time people. The fellow that came out was kind of part time and he just didn't seem qualified. I think generally they had a good reputation and everything, but I don't know what happened with us. I wouldn't say that they were bad, I just think that they hired some part time people that were probably not up to the challenge. They came out before several times and we were happy with their service, but it was somebody different. I think it was comparable price-wise. We didn't get what we wanted. They were quick to respond. They came out when we called. They were on time. The first guy that came and serviced everything did a pretty good work and they seemed efficient and everything.

They did a good job. They were prompt, on time, they did a good job and I thought they were fair. They were quick and very professional.

Home owners warranty covered the majority of the cost we just had to co pay. The guy that came out here was very professional and I think he has to order a part and come back and fixed the problem.

They did a good job. He did my neighbors too. So when he was there I went over there and talk to him and he come over and fit mine too. They are decent people. They had to go back to my neighbor's house twice and didn't charge him for it and he came to my house and then he had to go back to the shop to get the piece of stuff and he didn't charge for it either, so it worked out pretty well. I would recommend him.

I wasn't happy with their service and what they ended up doing. My husband is going to be reworking it. We were unhappy about where they plumbed things up, the kind of drain that they put in and the price that they charged to do it. The put the wrong kind of pipe connection underneath the sink, making it a T instead of a preferred connection. The water drains from both sides of the sink and it just kind of clashes into each other instead of it having a regular flow. The drain in the sink is really this bizarre design that makes it difficult to get the food out of there. The person who installed it did it without saying anything. It doesn't match the other side and it's going to have to be replaced. There were some other things, too. It was my worst experience with a plumbing company, but I don't think it was the company. I think it was the person who came out.

It was fine. They did a good job. They came out and took care of our problem in and orderly fashion. We were pleased with them. He took care of it and was gone. It wasn't real memorable but it certainly wasn't something that we didn't like. He took care of it.

It was fine -they did a great job. They were very professional and gave me some hints on what I could do to keep it from happening again. It was a good visit. I thought the price was reasonable. The A.C has not broken down since.

It was horrible. When the guys came to fix the leaking shower, they had access to the back door of the bedroom- he started and said he had to get some more tools and left for four hours. He finally came back and he fixed it. I had bought all the fixtures and there were extra faucets for the bathtub- he took that with him and I asked him to have that sent back. They billed me for eight hours of labor when he was there for like two hours. I ended up paying 900 dollars for a job that should have been 300 dollars. I would not recommend them. I contacted them and told them that he left from like 9 to 2pm but they were like he was on the job. I told them it was not at my house but they wouldn't change the bill because the guy had lied that he had been here for eight hours.

I wasn't completely satisfied. I had another plumber come in behind them. He fixed somethings that they didn't do quite right. They were polite and nice, they just didn't do a thorough job. They came out on time.

They’ve been extremely good. We’ve always stuck with them because we’ve always gotten good results from all of the stuff that they have done for us. Everything is fine. They are very good about showing up when they said they are going to. They call beforehand and they explain. They are very professional and thoughtful when they are here. We’ve never had any problem with the quality of their service. They do a good job. We pay on a yearly basis and it’s reasonable.

They were very professional, polite and courteous. It was great and there were no problems at all.

Everything has been going well. They came up here on time. They have always been professional and very responsive to us. They have good communication skills and good knowledge of their profession.

Part of it was on a warranty. We paid a part of it that wasn't on a warranty. They were very professional and clean. They took care of our unit well.

It went very well. I would recommend them. They did a good job. They were there when they said they would be there. They fixed our problem in reasonable time. The price was not that outrageous, it was reasonable. They were punctual and very professional. We were happy with them that is why we had them back the second time.

I've used them several times over the last six months because they're the only ones that do boiler systems other than another provider in our area. I have a radiant heat system with a boiler system in my mother's house. I would tell other Angie's List members that if you have a radiant heat system in your house that has a boiler system they are the ones to call. Their service is really good. They're the only ones that have ever touched the boiler. The quality of work depends on who you get. If it's Dillon or Shane who are the boiler guys, it's excellent. If they send you somebody else who doesn't know boilers very well, then it's not very good. They're always on time. They always beat me.

We first contacted Drake to have our drain lines in the kitchen and bathroom cleaned out. We explained that they were not plugged but since we were adding a new dish washer, disposal, and sink in the kitchen, we thought it would be a good time to make sure the lines were all in good shape. Two men arrived to clean the lines and were on the job approximately 1-1/2 hours. The charge was over $300 which I though was excessive but paid anyway. The next day I was in the process of hooking up some of the new kitchen drain plumbing and noticed that the old galvanized drain pipe that was supposedly cleaned was nearly plugged up. I couldn't even get a finger in the pipe because of the crud in the pipe. I took the section of pipe to Drake's office and showed them and they explained that the pipe was only 1-1/2 inch galvanized and should be updated to 2 inch plastic. I asked why the two men did not mention this before charging me $300 to attempt to clean the lines and they had no answer. The service manager them came to our home in a few hours and took a look at what it would require to upgrade the drain pipes in the kitchen and said he would be back the following Monday to perform the work. He did not show up on Monday. We called their office on Tuesday and the person I talked to had no record of us being in the office or of any work to be performed for us. We called Blake, who works for them and had done work at our home in the past, and explained the whole situation to him. Blake came to our house and gave us an estimate on what needed to be done and explained that they use a flat rate book for estimates but would try to adjust to closely match time and material rates. He made two trips to our house to complete the work. The first was to put in about 8 feet of 2 inch drain pipe and connect it to the existing 3 inch under the house. The next time he hooked it up to the new sink that we had installed. He then presented me with a bill that included an charge for one hour of the services managers time to come out the first time but was never followed up on. That was $80. When Blake came out the first time he repeated the evaluation and estimate process that the service manager had done a week earlier and charged us again. We do not think we should have been charged for the service managers visit since he did no work and did not follow up to perform any work as promised since Blake had to perform the same evaluation and estimate a week later and charge us again for the same thing. When I complained about this double charge to Blake when he presented me with the bill, he said that was just the way it was. I paid the bill at that time but told him I was not happy and would not be using their services again.