Dillabaugh's Flooring America

We hired Dillabaugh's to install wool carpeting in a downstairs basement bedroom and bedroom closet. I really dislike writing a poor, but feel I have no choice at this point after being unable to resolve my complaint with the company. We paid over $5,000 for a relatively small job, and justified it as having peace of mind that we'd have a high quality product and install completed. Unfortunately it has been just the opposite. As you'll see from the photos below, the install was rushed and incredibly sloppy. Areas of the threshold at the entrance of the bedroom and closet were cut jagged and loose. Nearly all areas around the baseboards (which we double checked with a Dillabaugh's employee about height set prior to installing) are loose and not even connected, with large gaps of concrete visible. When I contacted Dillabaugh's Representatives to describe my dissatisfaction and concerns with the install, they at first responded cordially, assuring me that a manager would be out and they would make things right. (which I have via text confirmations, as well as them agreeing that the install was poor) I've now dealt with 3 managers, 2 site visits, and a final response of "we can stretch your threshold to take care of those two areas, but we will not be correcting anything else. Your baseboards were set too high, and that is the problem." My question to Dillabaugh's has been this: 1. Why did your employee tell me to set the base where we did? 2. Why did your installer proceed with the install if you all knew the base was too high to begin with? 3. Baseboards aside, can you not see how sloppy and rushed the job was with no inspection on completion? (Installer just took off prior to being able to do a walk through) 4. Why are you not standing behind your service and employees and just making this right? All I have asked for is a small financial concession to partially cover my time and costs in hiring somebody to re-set the base, as it seems to be the most economical and efficient correction here. The resounding response has been that Dillabaugh's won't stand behind their contractors work and they "cannot go backwards in time" (Wayne's words, not mine) Seems logical, it's just a shame a large corporation isn't willing to do the right thing and keep customers. I will not be using Dillabaugh's again.

In October 2019 my home flooded. I went to Dillabaughs and explained my situation. I had a insurance credit to replace my flooring. However I wanted to upgrade so that I wouldn’t have the previous problems. I was shown a coretec vinyl flooring made by Shaw. Was told it is water resistant and scratch resistant. So I’m thinking it’s the same as my laminate flooring but better. Wouldn’t get water damage and wouldn’t scratch. I paid the upgrade fee. The day it was installed it scratched!! This floor is so easy to scratch there’s scratches everywhere! We moved furniture like the installer suggested. His initial stress about it scratching worried me. You can take a key to the previous laminate flooring which was 50% less the price of this vinyl and it would not scratch. You can scratch this vinyl floor with a chair!!! I immediately filed a claim with Dillabaughs. A gentleman came out and stated that he had never seen this floor scratch like it was. Stated must be a bad batch. Told us Shaw would be out and either they will replace the sections of scratches or completely redo our flooring. This is what we wanted as we were extremely disappointed! We spent roughly 5k on this floor! We were told it could be a couple months before hearing from someone at Shaw. The holidays were in full swing so I was okay with that. In March I called the nampa store several times with no call back. Today I called the main office in Boise. Talked to the claims department and was told our claim was closed! Shaw would not come look at the floor. They would offer repair sections at cost and installation OUT OF MY POCKET!!?? Are you kidding me!? Not only was I told incorrect information when the floor was sold to me but was told incorrect information from the Dillabaughs inspector! Then on top of it all was not ONCE contacted! Now it’s my responsibility to contact cortec but I don’t have much hope. So basically I spent roughly 5-6k on a floor I HATE! This is in our entire downstairs of our home! And now I have to just deal with it. I will never go to this business again and will be sure to tell anyone who asks to stay clear.

Project went very well. Carpet looks great.

They were very helpful and knowledgable in the beginning with making suggestions and helping us find the right product. Full payment was required upfront. They were quick to take our money, but not very good on follow through. Installers (who were contracted through Dillabaugh's) arrived promptly and did a good job removing the old flooring and prepping the underlayment. Dillabaugh's rep had promised that she would stop in to check the progress and see the final result. This never happened. We had contracted and paid for quarter round to finish certain places (i..e. around cabinet bases) but installers just caulked these seams instead, so we didn't get what we paid for. The caulking looked good so that was okay with us, except that we had already paid for the quarter round. Dillabaugh's would not give a refund for the quarter round so we said that we wanted the quarter round in case we decided to add it later. More than two months later and after several phone calls, we still don't have the quarter round. They are very slow to respond once they have your money. There are probably businesses out there with better customer service and follow through.

The cabinet and carpet part was good, the rest was a comedy of errors and some hiding abouts some problems and lying about it. wrong materials ordered or poor workmanship, always having to make them come back to correct problems. The biggest problem is there lack of standing behind there products and workmanship. After a month of being in our new house we were having problems with the hardwood floors about 1000 sq.ft. of it to the tune of $10,000.00 They have done everything they can to try and do nothing and blame it on other things. Now 10 months later we have complete failed floors and they won't do anything about it and we will have to completely remove ourselves and replace. I would caution anyone on using dillabaughs for there flooring needs they don't stand behind there products or workmanship and do what ever necessary to get out of taking care of problems.

Mis measured baseboards and didn't have enough material, did not order the correct finishing and transition pieces, incorrectly told the installers how we decided to do the staircase. Installers left messes everywhere, material scraps, drink cups, tools... Within two months, two of the stairs came apart. Installer came out after two no shows and said they forgot to glue down the boards. The transition pieces between rooms are extremely cheap and falling apart. He said they would replace but I have never heard back. Zero follow up from dillibaighs. As soon as I had paid, I never heard from them again. Terrible service, not impressed with product quality.

We were told the entire job would take three days. This job took nearly 4 months to complete. This started on July 20, 2015. The original installers routinely showed up late. The installers were pulled to another job on July 24 by Dillabaugh's before our job was finished. The initial install was completed on July 27. The Dillabaugh's Installation Manager came to inspect on Aug 5. On Aug 26, a new installer came to fix/repair and determined the job needed to be redone. The initial installation was done so poorly that the entire 1800 square feet of carpet was to be pulled up in order to fix seams and repair/replace the padding. The entire tile job had to be demo’d and reinstalled. The second installer was to start the job on Sept 21 but had to reschedule due to damage to the replacement tile noticed in the warehouse. His schedule was booked and he could not come back to our home until Oct 13 to demo and reinstall the bathroom tile. He came back Oct 22 & 23 to fix the carpet pad and carpet seams. A razor blade was found between the pad and carpet. The second installer who redid the jobs stated “you were wronged.” Only pictures can accurately explain how poor the initial install was. On Nov 4 & 5 damage to our walls was repaired and new baseboards were installed in our bathrooms. In the end, we discussed the final bill with the store manager, feeling our extreme patience with the project was deserving of a reduction in the bill. We did not expect to have this job done for free. Installation costs accounted for approximately 17% of our total invoice; we felt a reduction somewhere near this percentage would have been fair. The store manager offered what amounted to a 2.5% reduction of the total invoice, with the owner doubling the amount to 5% as a “favor”. Was this job eventually completed as we envisioned when signing the contract? Yes, but the disruption to our household, lost income due to missed work, and the rearranging of schedules to be available to let installers back into our home was not valued. After this experience, we realized that Dillabaugh’s was more concerned with minimizing their financial loss than customer satisfaction. We will not use them for future projects.

They did the demolition, and the tile installation. They coordinated with DaVinci's tile to install the vanity countertop, which went smoothly. The tile guy they had did a superb job. We felt the prices were extremely reasonable, and everything went very well.

This was a big job. We had water damage Ina coup,e of room, but decided to change the carpet in most of the house, including stairs. We went with higher end high quality carpet. Greg was absolutely great to work with. A true professional. We were extremely pleased with the service we received.

Job went perfectly. Showed up on time, removed carpet, baseboards, floated basement where necessary. Installed LVT on point, including stairs. Looks great!

They had a beautiful selection of products. Osa coordinated the granite with the remodel company and plumbing. Everything went smoothly. We are very happy with the job and felt the cost was very reasonable. I wouldn't hesitate to use them again.

Mike Lodge from Dillabaugh's was exceptional from beginning to end! He was prompt from the get go and was there for every part of this project. He listened to what we wanted to accomplish in our project, offering advice when needed. The project started on time and finished early! I would highly recommend Mike to anyone. He went above and beyond in all aspects of this project, including hauling off trash from another contractor. We LOVE our new kitchen, the cabinets, countertops and pantry are even better than we had hoped for.

TERRIBLE customer service! Mark Crumley is awful! Misrepresents product just to make a sale, no follow through, does not give customer pertinent information. ALWAYS late, like an hour to an hour and a half, you have to call looking for him. Does not honor warranty, turns it around to be customer's fault. NEVER use them!

The samples arrived over one month later from the request. TOO LONG! We did not pick up the samples as we had already made our decision. No one ever called or followed up.

Horrible experience. I don't ever want to deal with them again. The new patch of hardwood flooring didn't match the existing floor (they used a different grade). The refinishing job was even worse. They had to redo the floors three times to be able to get an even finish. When we arrived at the house after the counter tops were installed the plug ins were not attached and were hanging from wires. It was just not a professional endeavor. There are a lot of really good companies out there that provide these types of services. Do yourself a favor and chose one of them.

We're new to the area, and we visited the Nampa Dillbaugh's store. The saleswoman was helpful during the store visit, but our subsequent experience was sub par. She was curt during her visit to our home and over the phone, and, most importantly, the carpet installed was not the carpet we chose (it was our second choice of two available options). We do want to add that the installers, who appear to have been contracted, were fantastic. Overall, though, given the price tag, w don't feel that our service was adequate, and we will not return to Dillbaugh's.

Saleswoman was very helpful and engaging but gentleman who assisted with loading the carpet was rude. Dillabaugh's did not deliver the carpet. We had to pick it up and had limited use of our son in law's pick up so could not pick it up until 5:30 pm which was close to closing time for the store. The gentleman seemed very irritated and cursory. In addition to the rudeness, the carpet pad was not cut to size and it took my husband 2 days to cut it with scissors. We later purchased 2 more area rugs from Artisan carpets downtown Boise. Not only were the pads cut to the right size but the rugs were delivered and laid down by the salesperson. The service between these 2 businesses was like night and day.

The workmanship was excellent. The floors look beautiful. They did everything they promised. The price was fair. Cleanup was mediocre.

Mike Lodge was the Project Manager, and I couldn't have asked for a more responsive person. He took my idea and came up with a floor plan that fit perfectly. Vikky Green helped with the countertop and backsplash selection, and it all came together perfectly. The project went very smoothly, and if not for my own delay in choosing cabinet hardware, would've been completed on time. I mostly appreciate how Mike and Vikky coordinated the work. They had the electrician and plumber in at just the right times and also coordinated the appliance delivery. Mike also kept the workspace very clean. I would highly recommend Mike and Vikky to anyone considering a kitchen remodel.

Workmanship and use of time to do the job was satisfactory. I would not hire an all-Mexican, non-English speaking crew again. I would never leave any valuables where the crew had access to them. This is only common sense. I might use Dillabaugh's again but I feel their prices were excessive, so shop around.

Our experience with Dillabaugh's Flooring was a positive one in replacing all the flooring in our newly purchased home. Reva, the design specialist, was very friendly and knowledgeable in helping us pick out the best flooring possible. Her installation crew of Roberto and gang showed up on time and was very courteous and cleaned up after themselves well. I would love to give them a "perfect 10" but our installation was frought with supply issues and scheduling difficulties that was of little fault of Dillabaugh's. Each setback was quickly owned up to and corrected in the quickest possible time frame. I would definitely work with them again in the future.

I went into the store and the employees were very helpful. Then they came to my house and measured and also brought additional samples to give us some variety. I ended up not using them because I liked the samples of another company better.

They did a great job. They answered all of my questions and took a lot of time with me. I feel they went above and beyond because they were so helpful. I was particularly pleased with the carpet installers they used. They were extremely polite and professional. They were just fantastic and did outstanding work. Flooring America does use outside independent installers. I am not sure of the name of the installers, but I have been completely pleased with my product.

We found Dillabaugh's on Angie's List, and even though the Federal Way location was not as highly rated as the Fairview location, we trusted their reputation enough to go get an estimate. I first went to the location to explain our project and started working with Vikky Green. She was professional and extremely friendly, even helping to distract my two young children who were with me by showing them a movie while we talked. I explained how we wanted new flooring in our kitchen/dining area and master bath, but that we may possibly be putting our house on the market soon (waiting on an out-of-state job offer), and so may also want the rest of the house re-carpeted as well. She showed me some options, pointing out pros and cons of each, and discussing how they might affect resale value. We made an appointment for her to come out for an estimate later that week. She came out on time to measure the areas we wanted done, and also took measurements for carpet to put on file. Our estimate was ready the next day, and my husband and I were able to come out and finish picking our materials and finalize the estimate. We were told the vinyl would take one day and the hardwood would take another day. Vikky gave us an estimated time for installation (early the following week) and said she would confirm the dates by phone the following day. We got the confirmation call the next day and were ready for installation the following week. Dillabaugh's hires out contractors for installation and the vinyl installer came first. He completed the job in the one day and everything looked great. After he left, we discovered a small bubble in one corner of the room. We called Vikky and she called the installer back to fix it the next day. She also called to check after he left to be sure it was taken care of. The following day was the hardwood installation and the installers were awesome! (I believe they were and quot;JJ's Hardwood and Flooringand quot; or something like that, but I couldn't find any business contact for them). There was some indecision on our part as to which way the floor boards should run, and the crew discussed my options with me and made suggestions before installing and they were totally right! The floor looks incredible. Again, the job was done in a single day and they were total professionals. Two minor hiccups happened here: 1. The quarter-round for around the cabinets in the kitchen was not included with the flooring order. The installers called Vikky who found the error, apologized, and said it would be out as soon as it came in. 2. The height of the wood raised the level of our floor enough so that our refrigerator no longer fit under the cabinetry. Vikky called one of the Dillabaugh's cabinetry workers to come out, carefully remove the offending cabinets, and mill them down 1/8and quot; (at our house) to allow the refrigerator to fit back in - at no extra charge to us. The whole thing took less than one half hour. It was during this time that we got the out-of-state job offer we thought may come through, and began making preparations to put our house on the market. We visited Vikky again and she helped us choose a good but economical carpet and corresponding pad that would go in the rest of the house. We put down a deposit to hold our carpet (from their Outlet store on site), then said we would call her when we were ready for installation. Once we had hired our moving company, we had a two day window in which to have the carpet installed before the realtor took over. Scheduling two weeks out, Vikky was able to accommodate our schedule and the installation was completed in less than a day, thanks to the professionalism of the installation crew and the fact that our house was completely empty while we prepared to move out. Vikky also made the quarter-round available for that same day, and the installation crew took care of that as well. The finished product was perfect. Re-flooring our house was a daunting effort, coupled with a job-search and out-of-state move. Dillabaugh's and Vikky Green helped make this a smooth part of our move and last few weeks in our beloved house. Our scheduling was taken into account and all work was completed on time and exactly according to the estimate. Even with the slight delay on the finishing (quarter-round), we were not inconvenienced in any way.

We had new carpet installed in two bedrooms and an indoor/outdoor carpet installed on the basement stairs. The work is excellent -- no visible seems. The estimate was accurate and very fair. Karen helped us choose the perfect carpet for our home with two dogs and a cat. (If you have pets, get the 'pet pad' installed under the carpet. It works!!) She has been very responsive and friendly. We would definitely use Dillabaugh's again!