Cable One Inc

unknown

Even though I am paying for a business account, the speed sometimes is just not there and they do not seem to have the solution for it. Even though they give you a four-hour time frame, sometimes they do not meet it. They would say that they would be here like from noon to 4 or they come early. They show up at 11 o’clock. They did that one day.

unknown

They could lower the price.

Hi, Installation was okay , but it took extra time for installation because we could not find network panel box, as a result person left without providing any paperwork - no new phone number, no new email name, , no TV info. They also did not properly hook up phone swervice . They left all phone jacks in home unactivated and the alarm company had to finish the installation for them and activate thephone jacks in the house. The modem provided was such low quality it did not work outside of room it was installed in. Had to purchase router from another company to get access in room 20 ft away. It took almost an hour on phone to get our phone number and get it working, same with internet since we had signal issues. The tech team that helped get the internet working thoughout the house was very good - it just took some time. Have asked for some info on our services(ie which channels are HDTV, which channels do we have access to (and which can we access for a charge), what is our email address as we can not go to our account online without it etc). I called them on phone and asked them to sent me info that should have been given to us at installation. Rather then offer to send that, the response was "If you ask me what your questions are I will try and answer them. I explained I first would like some information on the services and then I could call if I still had questions. Still have not received any of the paperwork and information we should have been given at installation. Not sure I would have them install again and am unsure whether I wish to continue with them.

All of internet providers are a scam because they follow your service based upon the load. Basically you compete against the net quality law but you can’t prove it because they use a fictitious representation of the tax as proof for it and it’s not a proof based upon a team but it’s based upon single tax return. I give up talking to them a long time ago. I give them a “C minus” because they try at least somehow and they are better than Century Link certainly.

I called to have my service transferred to my new address on the day I moved, approximately 3 months ago. A CableOne employee showed up within 2 hours of my call and got service activated. I later had to call and get a billing issue resolved, and the customer service was great. I called the local Boise number for CableOne, and got an answer immediately--no wait time. They were quick to figure out the billing problem that occurred with my address change/move and corrected it. I also installed a new modem yesterday and had to call CableOne to activate the new modem. I had to call the basic 800 number, as it was a Sunday, so the wait time was about 15 minutes, instead of an immediate answer, as when I called the local Boise number. The service rep was helpful and got my modem approved, up, and running within 10 minutes. I pay $50 per month, which is a little steep for 50Mbps speed, but at least they actually deliver this speed--tested with speedtest.net. I've used them for 10 years or so and only had maybe 5 outages that lasted more than a few minutes, and all were resolved in less than 24 hours in the case of the major outages, so no complaints there.

I called asking for a quote. Customer service said they would send somebody out to confirm they supported this neighborhood. I never heard another word

unknown

Service was OK but services were bundled and overpriced.

They've been responsive and their speed is so much better than the other company. I don't have any negative response to them. I would use them again in the future.

OK, guy came when said, within an hour of our call, replaced stuff on our outside wall, problem went away. Poor review mostly cause all services are way overpriced. no or limited competition, so not really a choice.

There was a major outage in our neighborhood, and the Cable One truck was out scanning for the outage. Professional, high tech, and quick service. This was the first major outage that we've experienced since being with Cable One for years. We highly recommend their blazing speed internet service.

the person I spoke with was both knowledgable and helpful

When you have a cable internet account you rent a modem from Cable One for 6 dollars per month. After 5 years of this I realized I still had the same modem. That comes to about $360.00 paid for a modem that is valued at about $75.00 to buy new. I dropped my cable television and bout my own modem at Best Buy. When their commercials say and quot;It's just common senseand quot; I believe it is just common dishonesty.

I decided to go with another provider that gave more flexibility.

Problem with internet, they did not offer a fast and unlimited download so we switched to Centurylink.

The installation went well. Support and service have been solid and appropriate, and for the most part the speed has been really good. I am disappointed by several things, however: * There is no and quot;on demandand quot; service for TV shows that I want to watch after the fact. I had that service for nearly 10 years in the SF Bay area * There are fewer channels than I would have hoped for and the order is completely random * I had problems with the service for two days and two of three support techs were helpful. The third, however, was an idiot I have been pleased with both the phone service and the speed of the Internet.

Person answering phone was very nice and helpful.

In general, it went well. I was without a phone for less than 10 minutes as far as I could tell and everything works just the way they said it would. I have my same phones, my same phone number, and supposedly, unlimited long distance for one price per month (remains to be seen, but I have no reason to doubt it.) Out of curiosity, I did a speed test on my Internet and discovered it was not faster, as promised. I also discovered that one of my browsers was no longer working. It was Saturday, but I called the 800 number anyway, and was pleasantly surprised when I got a live person (Terrick) almost immediately, who was able to fix both problems. The technician had not reconfigured the modem and Terrick fixed that remotely through some cyber magic. He walked me through the browser problem to fix that as well. He also explained several other unrelated computer mysteries to me that I now understand for the first time and he did it all without making me feel like the computer idiot that I am. I suppose I could fault John, the technician for failing to catch both these issues when he was in my home, but since the fix was so simple, I really have no complaints. Even the woman on the 800 number who originally set up the appointment, gave me additional information about how and when to upgrade my cable/DVR box.

Arrived during time scheduled. Because it was late in the day, the installer called in additional support to finish the job quickly. Everyone was nice and polite. So far Internet, cable, and telephone are working great. We especially appreciate the fast Internet speed.

I will continue to use them in the future.

I think their pricing is fair for the services but would always like to have it lowered. I haven't had to call on them for anything but I have been satisfied with the service.

I haven't had any problems with them. The only thing is that they are expensive for the speed of the internet you get. They're not as fast as they say they will be.

I have been using them for about ten years now. Their customer service is very good. I have a hearing problem, but it's easy for me to understand them as they all speak English since they are in Arizona and not offshore somewhere. I will continue to use them.