ADT Security Services

Service was adequate, but the problem occurred when we tried to terminate our service. We called in November to terminate and were told that service would end 30 days after notification and that we would receive a confirmation letter. We finally received a vague form letter mid-January acknowledging our request to cancel and urging us to reconsider so that our home security would not be compromised. (We had already had another system installed -- superior technology -- by another company.) We ignored the letter. Then, in February, ADT started charging us again! I immediately called the cancellation department and complained, and was first told there was no record of our having cancelled. When I started reading to her from the letter we had received, she said, "Let me look into this further," then said she could see that we had called in and that the mistake must be due to a computer system change that had been implemented. She said that she would re-enter the cancellation, back-dated to our original call, that all charges would be reversed, and that we would receive a letter within 10 days. We received another copy of the same vague form letter, and after two weeks without the charges being reversed, I contacted my credit card company and disputed them and I had no intention of paying them when my statement closed. I would NEVER consider doing business with this company again, nor would I advise anyone else to do so.

We moved into our home november of last year. Home was set up with ADT. We finally got around to activating our service. Tech came out fixed an issue and got system back and going.

The repair person came out approximately on time. He was extremely knowledgeable and spent quite a bit of time with us to make sure everything was working properly. We were quite happy with the service provided to us. We definitely recommend this company.

After rescheduling a couple of times, the workman arrived to install the devices. He didn't have quite the right equipment, so an additional workman had to come to our home with the right devices. Everything was installed, but the workmen couldn't quite answer all of our questions. We had to contact the company to get our answers. Overall, it wasn't quite satisfactory.