A1 Garage Door Service Boise

The tech had to make two trips to resolve problem. We thought we had the problem resolved when he left on day one but we did not have resolution. The door opener acted up the very next time after he left so I had to call and reschedule a second trip for a couple days later. Based on his diagnosis on this trip the decision was made to replace existing drive/safety eye system with a new one. Tech was professional, did a good job. I had a problem with customer service/dispatch though. We set an appt for 2:00 on the first day so my wife and I went to town for lunch. As we approached the restaurant I get a call the tech was almost at my door so we turned around and went home to be there upon his arrival. Day two - We set an appointment for 8:00-10:00. At 9:45 I called and was advised it would be from 12-2. I had already planned a lunch /birthday lunch with a colleague. I had to cancel that. I was advised when the tech was on the way but they don't tell you it is a 90 minuts drive from whereever he left from to my house. When he arrived he questioned why I was ever told I had an 8:00 appt. He told me that particular morning (Thursdays) is always scheduled as Mgmt Meeting at the shop. Creds for sending a short bio and photo of tech so you can recognize hime upon arrival. That is a nice touch. Bottom, Tech did great work. New opener is working well and definitely quieter that the unit he replaced. Dispatch folks were friendly and polite on the phone but scheduling information they provided was not so good and caused me a bit of angst rearranging my schedule after I thought I had good information.

They did everything as promised. Tech installing door was very professional. New door looks great. Only problem I had was with customer service. I do not answer calls that do not have an ID. luckily they left a message. I would hire again.

I had a great experience with A1 Garage Door Service. No problems what so ever. Door works perfectly.

He was quick, did excellent work and was friendly and sociable. Would hire again if I needed garage door work done.

Work done very well & with a high degree of professionalism.

They did a great job

Very professional...on time and knowledgeable about the problem and how to fix it. I am very satisfied with A1Garage Door services.

very professional.

A1 Garage Door Service was precise and reliable. I would hirer them again.