Family Tree Care

Terrible experience

Very knowledgeable

All aspects of my experience with Family Tree Service was positive.

The Family Tree Care teams working my project were great. They are professional in every sense of the word. They care about the trees, your satisfaction and their work.

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This company was great to work with. I called and described the issue with our tree and they came out without requiring payment or anyone to be there. They identified the issue with the tree (unfortunately, it was not saveable) and said it would need to be removed. The tree was 30' tall and I winced thinking about the cost. I've heard of others having trees removed and it was easily over $1000. The price they quoted was $650. They performed the work when they said they would without needing us to be there and did very clean work. They sent a bill afterward, never once requiring a deposit or any signatures for a contract. I would not hesitate to use them again.

Crew arrived on time and completed the work in about one hour. They asked if the work was satisfactory before packing away their equipment (it was) then they did a good job of cleaning up and hauling away all debris.

Removed three large trees and ground the stumps. Pruned 3 other trees. They were quick, professional, courteous and left no mess. They were extremely careful not to harm structures or other small trees in the work area. I would use them again in a heartbeat. Another provider had a lower bid, but I could never get them to commit to their bid.

Fantastic! I had many (13+) large and small volunteer trees growing on top of an old rock wall along my back fence line. The owners Wayne and Rick bid the job in Feb 2014 and were great to work with - very professional, friendly, and really on top of the process. I received a written bid immediately and they communicated regularly until the job was done. One or the other stopped by to check on progress almost every day the crew was here. Trevor and his crew did a great job! They were here about 6 days and had to cut the trees down by hand (ropes and pulleys). They were conscientious and friendly and communicated very well. They went above and beyond to do a thorough job. Once I have the old rock wall removed, I'll call Wayne and the crew will come back and cut/grind the remaining stumps that they couldn't reach because of the wall - all part of the original bid. I've used Family Tree Care for several other smaller jobs within the last 2 yrs and would highly recommend them!

They did a good job cleaning up afterwards.

They did a good job. They had to get up in the tree to access the torn limb. Clean up was good. My only complaint was they they did not recontact me by phone, but left an estimate several days after I called.

Rick came out promptly and gave me an estimate. I verbally accepted the estimate and told him I would like to schedule. He also sent me the quote via email which I again accepted immediately and responded that I would like to schedule. Time was of the essence because we needed to get the job completed before the ground thawed. I still received no response back. I waited a week and emailed him again when we could schedule....again, no response. Clearly he does not need the work!

We scheduled the work about three weeks in advance since they had a backlog (like most good tree services). The work was done on the day and time scheduled and done very safely and professionally, despite a dreadful snowy and windy day. They understood what I wanted and did what I wanted them to do. Billing was exactly as estimated. They were very careful not to damage any of the trees or shrubs under the limbs to be removed. Their estimate was lower than some others, but they did a great job and I will definitely use them again. This is DEFINITELY NOT the company that was in the news recently for shoddy work.

Rick came to the house and spent quite a bit of time looking at the specific tree we needed removed and some other trees in the woods behind our house. He was quite knowledgeable about the types of trees (and related diseases) in our specific area. A few days later we received a quote that we thought was reasonable. That same week our city had a huge storm damage hundreds of trees but we did not need immediate service. Within a few weeks the crew called as scheduled and indicated they were on their way. They were very polite and professional. They took the tree down, falling it in-between quite a few other trees - it was probably about 60+ feet tall. They cleaned up all of the debris and took it with them to destroy the tree (since it was killed by Dutch elm disease). Two days later we got a bill in the mail for the exact amount bid.

Excellent service, did very nice job trimming and pruning 2 trees.

They arrived at the time promised. They went about their job, quickly and efficiently and cleaned up after their service. They were here most of the day. It was one of the 90 degree days and they took a lunch break, but were back to work soon after. Our experience has been very good and we would have them again.

The two men were very professional and completed the job in a most satisfactory manner.

Rick came out to give me an estimate on removing both trees. He was on time, professional, friendly and gave me a detailed estimate. When I called to schedule, they came out within a day removed the tree. The next morning a team came and removed the stump. I was very impressed with how careful they were in removing each branches to ensure no damage to any overhead wires, the house, and the yard. I will have them remove an Ash tree in the back yard later this year. Both teams raked the yard to ensure nothing was left in the yard or driveway. Very professional and friendly. I will definitely use them to remove the Ash tree later this year.

I didn't even know they came. I had to go and make sure limb was cut off. You couldn't tell anything had happened except the limb was gone. They were very nice on the phone when I called. They came out and gave me a quote. They came out on the day that they said they would. I received a bill in the mail.

They were timely and courteous. They did a good job.

After speaking to Rick, he stopped out the next day to examine the tree then left an itemized estimate. After getting different estimates, I decided to have Family Tree Care do the work. An appointment was set and two men showed up about 10 minutes early. They asked if we would need to get cars out of garage before they started. They were able to remove 4 good size limbs and cleaned up afterwards. The clean up included sweeping, raking and using a leaf blower to rid the sawdust. They were here for abut 2 hours and I am pleased with the results.

They were fine. They actually worked around my budget and they were able to accommodate my budget a little better than other places. They chopped it up and left it so I could use it for my fireplace. They did the work while I was at work. They showed up on the day they were supposed to come.