Wright Outdoor Solutions

Ryan, Dennis, Jim and Crew were extremely nice and mostly good about keeping my informed of my timeline and returning my phone calls about the process. Jim made sure all went well and even came back when I had questions. The crew was polite and hardworking in extreme heat

I contacted Wright Outdoor Solutions late on a Wednesday afternoon because we had a branch that started cracking, was sitting over the power line, and looked like it would go at any moment. They called me back first thing on Thursday and within an hour, someone was out to assess the situation and provided a quote. Even though their schedule was quite busy they squeezed us in and were out Friday. It was such a relief to have the branch taken care of instead of falling and taking out our power and possibly other's along the line. Thank you Ryan and team. I would definitely recommend Wright Outdoor Solutions.

I contacted the company via email on Angie's List to explained the somewhat urgent situation and to request service. They never responded. This earned them an "F" for responsiveness and since I was unable to judge them on other criteria --like price or quality-- based on this [lack of] interaction, they get an average, overall rating of "F".

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Great! The designer helped me hand-select the specimens, and the crew worked hard to complete installation of the first phase by my deadline (prior to my son?s wedding.) I had questions about care which were answered promptly. One change was made at my request, and all interactions showed excellent listening and design skills, genuine kindness, and true professionalism.

Not so well. I hired the company to redesign my front yard to make it easier to care for. The original area was a large perennial garden that took up most of the yard. There was also an old privet hedge and some yews that had been damaged by the previous cold winter. My directive was to provide a smaller garden using the best of the perennials, enhance the appearance of the house, and remove the old worn out shrubs and hedge. I should have worried when I saw the first draft of the design. It was a plain basic foundation planting and only included new shrubs. I asked for some changes, and the borders of the beds were changed and some of the perennials I had were included. It was still a fairly dull planting and really didn't meet the directive, but I liked the lines of the planting beds and knowing I could come up with a better planting plan, I accepted it. The guys came, ripped things out and created the new lines. They were friendly, professional, and appeared to do a good job. The only problem is they took ALL of my topsoil, which I didn't discover until I went to plant the space. I had expected them to leave soil that was plantable. Instead I was left with subsoil clay through most of the area with some spots of previously amended soil. I contacted Wright about amending the soil. The company was willing to amend the soil for a price; the amount of amendments listed in the bid were enough for about a quarter of the space. I asked them to adjust the price of the work they'd done. Their contention was that the soil was no worse than the farm fields around Iowa and fine for me. The representative even suggested I just use Milorganite and the soil would be fine. Anyone who gardens knows that soil is the basis of the garden and without good soil, plants can't thrive. I was left with dense, shrink-swell clay that makes great pots but not good gardens. I have spent all summer fixing Wright's mistake and am just now getting ready to plant. I didn't amend the soil under the lawn, and it's turned into a crabgrass patch, as that's the only plant that can break through the clay pan. I'll have to have a lawn company rework that space next spring. I've used Wright for tree work for many years because they were certified arborists. In fact, I've always recommended them for tree work in the past. I expected the same level of competency from their design/landscape specialists. My contact person at Wright was a certified arborist, but I think that was the limit of her experience. She definitely could not be a gardener if she thought the soil was fine. At any rate, this experience has left me wondering whether anyone at Wright knows what they are doing. I no longer will be using them for tree work, and definitely not for any other landscape service.

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Great.

It went very well they didnt quit until the job was done. Very large tree that two men took down very fast, they are very hard workers. Very patient people. Cleaned up very well.

They do a good job with saving my trees and shrubs from disease.

The experience was fine. They came out when they said they were going to and did what they were supposed to do. They were pretty responsive. If I need them I would use them again in the future.

Excellent! They were very good. The other company was trying to use a crane, they tried to lift it over the house and they failed. They cut it. They were upfront. Their price was better than the others.

We have used this company several times over the past many years. Although they are pricier than some, they are very good, dependable, and responsive.

Cleaned up weeds, trimmed bushes, removed volunteer tree. Looked great.

They were so busy that it took several weeks to get them here, since removing the tree was not an emergency. A few months ago I had another tree service contracted to remove 3 trees in my yard. I gave them a good review here, even though they caused some damage to my neighbors house when the log they were putting on a truck swung through the side of his house. They made good on the damage . The tree we are talking about was one of those 3 and after removing the other 2, the foreman said this tree was too dangerous to climb to cut and since they could not get their truck in my back yard, they would come back to do this one after making arrangements with my neighbor to bring the truck on his property to reach the tree. After several months, I had not heard from then as to when they would be back. The tree came down all by itself during a storm, coming to rest on my neighbor's shed and covering the child's play set in his yard When Wrights came, not being able to get a truck back here did not matter. Two men came out and were able to remove the tree from my yard, remove the branches my falling tree had damaged on a tree in his yard. It was a huge tree so it took them one long afternoon and the next morning, but they did a great job getting the tree cut and out of my yard. They were courteous and friendly and cleaned up all the debris from the job. I had always heard that Wright's was one of the best tree services in the area, but that they were pricey. Their bid was less than .any other I received. The estimate they gave was just under $1000. While doing the work, the supervisor came to the site to inform me that there were problems they could not see until part of the tree was removed and it would take 5 or 6 more hours work than allowed for in the estimate.They were here a lot longer than expected.

After a severe windstorm, we'd had another tree company stand us up for an estimate. Wright had done work in our neighborhood to generally good reviews. We contacted them on a Wednesday and Eric came out on Thursday morning to provide an estimate for the removal of this hazard. We got the estimate on Thursday afternoon and promptly approved it and returned it to Eric who said he would forward it to Lou Anne - the arbor project coordinator - for scheduling as an and quot;emergency priorityand quot;. While he was on site, he indicated that the tree limb was a serious hazard and needed to be dealt with immediately. That was accurate. The only thing keeping this 30 foot section of tree from crushing my privacy fence was a step ladder and an old out-of-service telephone line. Eric indicated they were working 7 days a week and hoped to have the job done in just a few days. I called Lou Anne on Friday to see about the scheduling because I was going to be out of town over the weekend, so if they were coming I needed to coordinate with my neighbor. She was quite rude with me and indicated there were over 50 jobs on her desk and she'd call on Monday. I didn't get a call on Monday or Tuesday or Wednesday or Thursday and I finally called on Friday. She didn't seem to have any idea what I was talking about. She took my name, address and phone number to call me back. Which she did and indicated they'd be out the next afternoon (Saturday) but could't tell me what time. I'd had plans, but this was more important, so I cancelled them to be there when the crew arrived. The foreman called at 3pm and said they ran long on their job that morning and wouldn't be out at all. When asked when they might be out, he indicated he didn't do scheduling and didn't know. With additional severe weather potential in the forecast, I decided this couldn't wait any longer and called another company that came out 2 hours later to give me an estimate and had the job done within 24 hours. When I emailed Eric to inform him that I was canceling my approval of their bid because we had vastly different definitions of and quot;emergency priorityand quot;, he emailed back and said he had no idea the job hadn't been completed. In discussing this with a friend, she indicated she'd had the exact same experience with Lou Anne.

They came very timely considering there was damage all over town. Two guys with a boom truck worked almost all day to remove the limbs from the roof, trim the tree still standing behind my house and clean up all the debris. The guys were very courteous and careful not to let any more damage happen during the tree removal. They did such a good job cleaning up you couldn't tell the tree limbs had come down. Couldn't believe the price was so reasonable for all that work. I will use this company again for other landscaping needs.

Jason met with me for the estimate. He was knowledgeable and professional. The estimate was written up and emailed to me. I had estimates from 2 or 3 other companies. This estimate was quite a bit lower than the highest - seemed reasonable. Because the work was scheduled and completed during their winter season, I received a 10% discount off my bill. The two guys who came to do the work were a few hours later than planned, but it was because there had been snowfall that kept them at their previous job longer. I wish they would have kept me informed a little better so I didn't have to take as much time off work. They seemed a little confused when they first approached me because they thought they had one tree to trim instead of three. It would have made a better impression had he read the job writeup first. Anyway, they seemed to do a really good job. One guy did most of the cutting while the other was continually cleaning up after.

They were very good. They know trees well. They had certified arboreus that works for them.

There were no problems. They cleaned up well. The overall experience was excellent. I would use this service again.