Red House Remodeling

While I heartily agree in theory of going local, I felt it restricted some of my color choices, although I have to say the final outcome was still quite good. I appreciated having a designer on the team. I have every confidence in their honesty.

The process started with a detailed estimate. They gave me a detailed plan including blue print style schematics of each view and a basic time line and reviewed it with me in depth before I signed the contract and made the down payment They had a decorator that helped me pick out tile and fixtures. She was very patient when I got off track and was indecisive as I tend to be. She had good ideas to help me stay on budget and yet create a nice look. Sometimes the work was not up to par when contracted to outside workers but they always made sure things were fixed. There was an issue found with our plumbing that increased costs. Of course things took longer than planned, don't they always? It took 4 weeks instead of 3 but I didn't think the delays were unreasonable. I am really happy with how my bathroom turned out. I found Red House remodeling staff to be very professional, and I enjoyed working with them.

Pricing was outrageous! For a door we talked about replacing; he quoted us 3.5x the cost of the most expensive model door we could find at Lowe's as the "average" cost. His projection for the whole project was 4x higher than everyone else that has come out. I understand variances in prices based on quality of materials and craftsmanship, but unless he's going to use gold for the whole thing I don't understand how he could give us a quote that high with a straight face. If money is no object, I'm sure he does just as good a job as everyone else in town...

They were great. They were very professional and did a great job overall.

My first experience joining Angie's list and I never got a call back from this contractor. Bummer.

I called to get my bathroom slightly remodeled. I had a budget of about $3000.00. The lady on the phone was very very rude and told me they would not even come out to do an estimate for anything under $6000.00.

I was in the grocery business for well over 40 years and this would be like having a cash register at the entrence to my store and charging people to come in the front door. You have to be kidding me so no I would not use this company.

Did NOT do the proposed project

I called Red House Remodeling around 5/22 to see if they would be able to paint and patch several walls in preparation for me listing my home for sale. I was on a short timeframe and needed someone fast and who would do a good job. Ben admitted that his team was booked out into the summer but he provided me with the name of a painting service he uses regularly and he recommended I give them a call. The reference was excellent and I decided to use them. I had a truly great experience with them. Though I didn't receive services from Red House Remodeling, I am grateful for the help Ben provided on short notice and also the fact that he recommended a company of such a high quality. Had I not been moving and should I have had a remodel project, I wouldn't hesitate to call Red House Remodeling for their services.

I never caught the handyman's name, but he called to let me know he'd be a few minutes late, which I really appreciated. This was a "small" job and I had trouble finding someone to take care of it until I called Red House Remodeling. The original builder didn't get the thresholds right on the front and side doors. One threshold was totally off and the other was wobbly. A couple of pieces of Hardiplank around the garage doors were crumbling. The handyman was pleasant, competent, and professional and he finished the job early. I am glad Red House Remodeling accepted the job and I wouldn't hesitate to call them for other jobs, large and small.

This experience was fantastic. We have had a couple of pieces of work done on our house, and this was by far the best. Ben brought his designer in, Jenna, who helped us put together a full design from my initial ideas and thoughts. They went through and suggested additional touches and helped us find the most cost effective way to get the look we wanted. Ben and Jenna were then every clear about how long it would take for everything to be delivered after we ordered the cabinetry, and they continued to work with the companies to ensure deliveries were made on time. Ben gave us a schedule in mid January for a one month job, showing which tasks would be completed on each day. His team appeared on time on the first day, and they stuck to the schedule religiously. I would go in every day or so and check on things while they were still here, and they were patient and explained everything to me. By day 2, we had found an issue. Our bathroom window had been leaking for months at least, and the insulation and drywall under the window was completely rotten. The team walked through the damage with me, explained what it would take to fix it, where it would fit into the schedule, and the impact to the overall cost. They were able to fix the damage without pushing the schedule back, and the total change order was less than $1000. Overall, the bathroom was finished on time, on budget, and is beautiful. I would not hesitate to use Red House again. I believe their prices are a bit higher than other vendors, but it's completely worth the money.

Everything was planned and work proceeded on schedule.

They did good work, they really did. They did excellent work on the electrical and the tiling. They're personable and very timely. They're great people to work with.

It was awesome! They were as clean as a complete gut job would allow. They handled unexpected problems with professionalism and consulted us with the solutions. Listened to understand our needs before the planning even got started. Offered several options to meet our needs. Designer was so patient as she helped us pick out everything. Followed up on little tweeks after the project was finished. And, they stayed in the budget!

By the time I called Red House, several other companies had not returned my calls, others had laughed at me when I mentioned how much we wanted to spend and what we wanted done. This was the first time in our 19 years of living here that we were looking to hire someone to remodel our home. We had no idea what things would cost. I called Red House and they returned my call in a very timely manner. Ben scheduled time to come and meet with us. We discussed what we were wanting to spend and he was extremely professional in explaining that our budget really couldn't go as far as we had hoped. While initially disappointed, Ben worked with us and our budget to spend our dollars wisely and where we'd find the most value based on our family's needs and wants. We met with Ben several times to hammer out the details. He was always prompt, and if something came up he'd call ahead and ask if we could meet a bit later. Always professional and always respectful of our time. We also met with Jenna several times to discuss design and/or selections. She too was always prompt, professional and respectful of our time. Prior to starting the project, we met with Ben who laid out a schedule so we knew what to expect each day. Once the project began, we were quite pleased with Bob and the other fellow who did the work. They kept the dust to a minimum, never a mess, and their workmanship was top notch. Bob, who was their most of the time was great! He fit right in with our hectic house of 2 parents, 3 boys and 2 dogs. Trustworthy and personable which made the whole experience such a positive one! Also, if any plans changed, Ben would call and let us know. There weren't any surprises. Today, they finished up, cleaned up and their work is done! We couldn't be happier! Red House accomplished exactly what we wanted in the end! Our kitchen seems brand new. The new peninsula provides the additional countertops/work area, an eating area and that place the family can gather just to talk. Bathroom looks great, too! Red House took the time to truly listen to us so they could understand what we were really wanting to accomplish. Then they set about making that happen on our budget.

Ben Trannel & his staff very very detail oriented from the beginning drawings to completion on time with great detail to accomodations needed for our newly injured & paralyzed son. The craftmanship & work completed is high standard for the price.

Absolutely excellent from beginning to end!

It was a long process - about 6 weeks - and that is why it was great to have such a professional company working with us. They cared for our home as if it was theirs. We made payments about every two weeks and paid the balance when the project was completed. The estimate process, tear down process, and the replacement (actual work) process went about as well as can be expected when your house is a construction zone for weeks. The communication was great and they were very accesible if questions arose.

The project ended up with a couple add-ons. When installing the new exhaust fan they noted that the vent stopped in the atttic and would be better if it went all the way to the roof. Then when they were on the roof, they noticed a hole near another vent that you could stick your hand through. They rigged up a temporary solution for me to keep out the rain that was coming that night, and scheduled another time within a week when they could come back and do a permanent repair. Each of these extras was about $300. A few minor problems were fixed quickly (e.g. wrong color light fixture). The price felt kind of steep to me, but they worked with me to adjust the plan to fit a budget I could live with. The end result is beautiful and we love it!

John was a little late on his first visit, but I figured he either had difficulty finding my house or got caught up in traffic. I gave him the benefit of the doubt because everything else about the experience was great. He worked on a hourly rate for me and worked diligently. I was comfortable having him in my home. He was careful not to let my dog outside when he entered and exited the house, and even carried some packages inside that were delivered to my porch.

Excellent! Stayed on task. Provided a work schedule. Handled unexpected challenges in a timely fashion. Neat and clean as possible. When subcontractors eere involved, handled any issues that arose.

Their price was comparable. The quality of the work was very good. I would use them again.

They did excellent work for us in one day. Everything was perfect.

I would use them again in the future. They did a good job.

They are very professional. They get in and out and do a good job. They are very good but a little pricey. I would use them in the future.