Kinetico Water

Fine, although the technician had to go back to the office to get the parts for the second faucet. I didn't appreciate this because it added to the cost due to the travel time. This isn't particularly efficient for the customer.

The gentlemen was very nice and knowledgeable, but really did nothing to help in anyway other than to tell me my RO system needed a new membrane, which were expensive, but that he would get back to me with a price. It has been over two weeks and I have never heard from him. The $69 was a complete waste of money. Since he was of no help, I decided to try and change the membrane and filters myself since he did not do so even though the deal included such work. I spent over 3 hours tonight changing out the membrane and filters and now have leaks all over the system, which is now rendered completely useless until I can get a professional business here to complete the job. This shows a complete lack of professionalism and customer service, in addition to an inability to get back to me on the price of the parts that I needed. I am completely disappointed and will never use this business again.

We contacted them online, they called promptly to set an appointment to provide a quote. The person arrived on time, slipped off his shoes and took a look at the basement where the unit would be installed. He made some excellent suggestions as to where to place the unit and why he thought that was best. His quote was complete and his explanation concise -- from every detail as to the system, payment options and the benefits of each component in the system if we chose to do so. No pressure nor high-pressure up-sell. We were looking for the Kinetico system and the price was within what we expected, including any unusual plumbing issues they might encounter. They scheduled the installation within a week or so. The team arrived a few minutes before they said they would and spent about 6.5 hours installing the systems. The plumbing and re-piping they had to do is exceptionally done. They rerouted piping to supply non-softened water to the outside <lawn> faucets -- an added bonus they performed without us asking. They installed two drinking water spigots and piped the R/O drinking water to the automatic ice-maker/drinking water in our refrigerator. They left a very professional looking installation and took the time to walk us through the use and maintenance of the systems. They even enjoyed our two Miniature Schnauzers during their time in our home. We are extremely pleased with the entire process -- from the initial quote to the final installation.

Great. They did what they said they'd do in a timely, professional, and courteous manner.

It went well. He installed the whole system without a hitch. He was very meticulous about the installation and placement of pipes, etc. Extremely pleased with the service and LOVE our new soft water! Would absolutely recommend this company!

It went very very well. They showed up on time and completed the work on schedule in 3.5 hours.

They were very prompt and did a real good job.