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TOWN & COUNTRY HOME IMPROVEMENT CTR

Flooring Sales and Installation, Roofing, Windows,

About us

IN OUR EFFORT TO ACHIEVE CUSTOMER SATISFACTION, TOWN & COUNTRY WILL FURNISH QUALITY PRODUCTS AT A FAIR PRICE. WE WILL PROVIDE SKILLED CRAFTSMAN, AND KNOWLEDGEABLE SALES STAFF AND PROJECT MANAGERS TO ENSURE THAT EACH CUSTOMER HAS A PLEASANT REMODELING EXPERIENCE. MAKING YOUR HOME MORE BEAUTIFUL IS WHAT WE DO BEST AND OUR ESTIMATES ARE FREE.

Business highlights

62 years of trusted experience
Emergency Services Offered

Services we offer

CABINETS, COUNTERTOPS, DOORS, FLOORING, DRAPERIES, WINDOWS, SIDING, SUNROOMS, SKYLIGHTS, ROOFING & INTERIOR DESIGN.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
4.4
professionalism
4.5
responsiveness
4.4
punctuality
4.2
Showing 1-8 of 8 reviews

Nathan W.
11/2015
3.0
roofing, siding, replacement windows
  + 1 more
unknown
Description of Work: Installed vinyl siding and aluminum capping to windows and trim. The workmanship was shoddy at best. They did make several good faith efforts to correct the original work, but one year after starting work, they have not completed it to my satisfaction. The aluminum capping was done very poorly and it was ill-fitting. When it was repaired, large gaps were left between the window trim and siding. Pieces of siding actually fell off the side of the house. Several other repairs still need to be made and I will be looking for another company to finish the job.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0

$8,000

Fred R.
09/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Had steel siding installed on our home (over painted lap board siding); included fascia and soffit. Also had storm windows (with screens) installed over all 18 windows on the house. Installers were very professional and their work was high quality; they did their best to get the job done quickly. Ran into some glitches with getting the proper materials ordered and delivered on time (which stretched out the completion date); once these issues were addressed things went smoothly and we are very pleased with the finished project!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$18,000

steve B.
01/2013
2.0
roofing
  + -1 more
I got 4 quotes and they were the highest. I had one quote for $9,200. It took them quite a while to get back to me. I had to call them back and then I had to play phone tag with the person that was coordinating it. They sent a subcontractor out to give me the estimate. I contacted a contractor to come out to look at some other parts of the house and he had his subcontractor that does his roofing come out to give me a bid. I think it was the same person that had been here before. He underbid his own bid. He actually called and gave me the bid before he ever got out of the driveway. I think it was a game that I didn't want to play. He was probably $1,000 over the company that is going to do the work. I didn't get anything in writing and he just gave me a quote over the phone.
Description of Work: I got a quote from Town & Country Home Improvement Center for a roof.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$11,000

Greg R.
06/2012
5.0
flooring contractor
  + -1 more
They were recommended to us by our installer. We used them because of their knowledge. They are very helpful and patient.
Description of Work: I had a sales experience with Town and Country Home Improvement. We are looking to buy some flooring and have somebody put it in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Lois D.
05/2012
5.0
flooring contractor
  + -1 more
The project went execellent from start to finish. The interior designer was very friendly as well as professional. Aslo very helpful in helping me make a decision on which quality of carpet and vinyl to choose. The installers did an execellent job! The workmanship went way beyond my expectations. I believe the price is a little high but worth it for the quality of workmanship they deliver.
Description of Work: Vinyl flooring as well as carpet installed in basement.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Kim S.
04/2011
5.0
carpet installation, flooring contractor
  + 0 more
I called for information and they quoted me a price over the phone. We scheduled an appointment and they arrived promptly. They guys were friendly and efficient and I was very happy with the price.
Description of Work: Carpet stretched in 2 rooms and carpetting reattached at top of stairs.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$125

Robert T.
10/2010
5.0
carpet installation, flooring contractor
  + 0 more
The original carpeting I got from them wasn’t wearing well - it was fading. They were very responsive. I called them up, and they came right out to the house and checked it out. They gave us in-store credit to have it replaced, and to install it. They stood behind their product. They were pretty knowledgeable and pretty good at their jobs. They took care of all our problems and we didn't have to bicker with them. The price was average. I would not hesitate to use them again in the future.
Description of Work: We used Town & Country Home Improvement Center for carpeting and linoleum about 30 years ago.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Mary Lou J.
09/2010
5.0
countertops, flooring contractor, replacement windows, home remodeling
  + 2 more
They take care of all the work and the work the performed is quality. Town and Country coordinates very well with their subcontractors and you don't have to wait long for them to perform the work. All you have to do is to pick out the materials. Everyone is so friendly and pleasant and they perform excellent work.
Description of Work: They completed a bathroom remodel consisting of a new shower, counter-tops, and flooring. They replaced all of our windows in our home and installed new flooring and counter-tops in our kitchen. They even built us a new garage and painted our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    4920 DUBUQUE RD, Waterloo, IA 50703

    www.tchomeimprovement.com

    Service hours

    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Roofing,
    Windows,
    Carpet Sales and Installation,
    Kitchen and Bath Remodeling,
    Siding,
    Countertops and Backsplashes,
    Sunrooms and Patio Enclosures,
    Doors,
    Skylights,
    General Remodeling,
    Interior Design and Decorating

    FAQ

    TOWN & COUNTRY HOME IMPROVEMENT CTR is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 5:00 PM

    TOWN & COUNTRY HOME IMPROVEMENT CTR accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, TOWN & COUNTRY HOME IMPROVEMENT CTR offers free project estimates.
    No, TOWN & COUNTRY HOME IMPROVEMENT CTR does not offer eco-friendly accreditations.
    No, TOWN & COUNTRY HOME IMPROVEMENT CTR does not offer a senior discount.
    Yes, TOWN & COUNTRY HOME IMPROVEMENT CTR offers emergency services.
    Yes, TOWN & COUNTRY HOME IMPROVEMENT CTR offers warranties.
    TOWN & COUNTRY HOME IMPROVEMENT CTR offers the following services: CABINETS, COUNTERTOPS, DOORS, FLOORING, DRAPERIES, WINDOWS, SIDING, SUNROOMS, SKYLIGHTS, ROOFING & INTERIOR DESIGN.

    Contact information

    4920 DUBUQUE RD, Waterloo, IA 50703

    www.tchomeimprovement.com

    Service hours

    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 5:00 PM