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Bergen Plumbing Heating Cooling Inc

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Additional DBA - Bergen Plumbing Heating Cooling.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

We offer residential and commercial sewer & water repair, water heaters and softeners, furnaces, air conditioners, remodels, additions, new construction, excavating & plumbing.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.829 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 29 reviews

Liz F.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
It went great! They came out right away and got it working.
Description of Work: Repaired my broken A/C

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan W.
10/2017
5.0
plumbing
  + -1 more
Tim and DeShawn were very thorough and professional. They did the job in a timely fashion and explained everything as they went.
Description of Work: Our water heater was leaking from the bottom and needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,519.1

Response from Bergen Plumbing Heating Cooling Inc
Thank you for sharing your positive experience with other people in the Cedar Valley who trust Angie's List. We are a little biased towards thinking that we have great employees so it is awesome to hear it from other people. Have a wonderful rest of the week.

Eric H.
06/2017
5.0
plumbing
  + -1 more
Mr. Bill Tucker, was outstanding. He arrived on time, was extremely courteous and went straight to work trying to find the source. Once he located the problem he quickly repaired the leak and while he was there I asked him to look at another problem and he simply replaced a new water pressure valve. Long story short, I will continue to use Bergen for my plumbing needs because of the good professionalism Bill Tucker showed for Bergen.
Description of Work: Had a plumbing leak, couldn't find source.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Response from Bergen Plumbing Heating Cooling Inc
Thanks for the feedback, Bill is an awesome guy and we're glad he was able to help you with your plumbing issues. Have a wonderful holiday weekend.

Donald U.
04/2017
5.0
plumbing
  + -1 more
Very good.
Description of Work: Had a problem with a non-conventional for me toilet. The gentleman cam and handhold it with knowledge,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christy S.
01/2017
5.0
plumbing
  + -1 more
Fine. I was impressed with the honesty of the employee. Also had another job quote done. Loved that the salesman did not put pressure on me to get the work done immediately.
Description of Work: New sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy K.
03/2016
1.0
plumbing
  + -1 more
unknown
Description of Work: Gave me an estimate for things I did not need. The gentleman was quite rude because I would not sign a work order and threatened to report my home as non compliant.
Rating CategoryRating out of 5

Response from Bergen Plumbing Heating Cooling Inc
We are sorry that you feel this way. However, we are not seeing that we actually completed any service request at your address. I am assuming based on the "non-compliance" information that you are referring to the Waterloo Foundation Drain Disconnect Ordinance being enforced in your area and you had perhaps asked us to come out and bid the completion of your Foundation Drain Disconnect. The team at Bergen PHC is always working hard to best serve our customers. We welcome any chance to assist you in the future if the opportunity should arise.

Martha F.
02/2016
5.0
plumbing, water heater repair, water softeners
  + 1 more
unknown
Description of Work: They installed the water heater I bought from them. I had a quote from another company which I thought was too high, so I got a quote from Bergan and it was more reasonable so I went with them. They did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$832.4

Thomas A.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Called in the morning at 10:00 AM. Repaired perfectly by 2:00 PM. Wonderful.
Rating CategoryRating out of 5
Yes, I recommend this pro

Bonnie T.
02/2015
5.0
plumbing
  + -1 more
Very well, he was polite, courteous, explained things to me, very knowledgeable, didn't waste time, friendly, .
Description of Work: Unplug one stool, stop leak in other stool, stop squeak in bath sink, tried to install a drinking water faucet at kitchen sink, but part missing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Response from Bergen Plumbing Heating Cooling Inc
[member name removed], Thank you for your kind review. It was our pleasure being able to work for you. Have a blessed day, Bergen Plumbing Heating & Cooling

Betty M.
01/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
professional, courteous, good quality product. Came out to check A/C. Offered to put in temporary window A/C if needed until new one could get installed.
Description of Work: installed new furnace/AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Katie G.
10/2014
5.0
plumbing
  + -1 more
They called and scheduled 2 days for the work, but were finished by the end of the first day. This included having the work inspected by the city as well. Since we're doing the remaining work ourselves the contractor gave us suggestions for completing the work for the bathroom. They were very knowledgable and were good about explaining things if we had questions. I would use them again in a heartbeat. We had a great experience.
Description of Work: Roughed in under floor plumbing for a basement bathroom

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Lynn A.
01/2014
5.0
plumbing
  + -1 more
The overall story is too long. However, if I had called Bergen first I would haved thousands.
Description of Work: Removed a palmer valve and installed another valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Lisa F.
09/2013
3.0
plumbing
  + -1 more
Did not use them because they were not able to get the part for 2 weeks. Another plumber was able to get them in 2 days.
Description of Work: Asked them to come look at our toilets that were constantly running. They said they would try to come out the same day, but definitely the next day. They said they would call when they were on their way - they did not call.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0


Augusto J.
09/2013
5.0
plumbing
  + -1 more
Excellent service. They were able to provide service same day.
Description of Work: Replaced sump pump

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

John S.
09/2013
5.0
plumbing
  + -1 more
Appreciate the prompt service
Description of Work: We thought we had a leak in a vent pipe on our roof. He suggested an alternative that we could try and then followed up with a quote. Appreciate that we were able to do a relatively simple fix ourselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Danell S.
08/2013
4.0
plumbing
  + -1 more
They seem very professional and very efficient; they didn't get it done the first time but they came back and didn't have an extra charge for that. The only thing I can say is he gave me the estimate of the whole system and email us that, he took our email address down but nobody has contacted us or even we didn't have received any email; they didn't pursue it any further and give us more information.
Description of Work: I used Bergen Plumbing Heating Cooling Inc; they did check our furnace.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Marsha B.
05/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Bergen Plumbing Heating Cooling were reasonable and prompt. They were thorough and answered our questions. We are happy with the experience. They gave good service.
Description of Work: We used Bergen Plumbing Heating Cooling Inc. for their services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue R.
03/2013
5.0
plumbing
  + -1 more
Great! A lot accomplished in a short amount of time.
Description of Work: Needed to replace a part at the base of the stool. Was a two hour job that involved removing part of a pipe in the basement. When he finished replacing the part, then the line was blocked. He referred us to a company that he said was familiar with our area and he also gave me names to ask for. As luck had it they were able to get there within the hour. It only took them 1/2 hour to unblock the line. They said a camera was not necessary to use at this time. We also received a referral from Bergen for someone to do an estimate on remodeling the bathroom. They were all very helpful with the services and information for other services. Call Bergen and ask for Bill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sue D.
09/2012
5.0
water heater repair
  + -1 more
When we realized we didn't have any hot water, we called Bergen Plumbing on Saturday morning during Labor Day weekend. The on-call plumber arrived within an hour of our call, smiling and friendly. He examined the water heater and determined that the problem might be a dirty burner. He took it out and cleaned it, then reinstalled it and re-lit the pilot light. The heater began to work again immediately. The whole process took him less than an hour, and he was off to his next job. The call was more expensive than it would have been during the week, but we were very pleased to get such a quick response and a happy outcome.
Description of Work: He found the problem with our water heater very quickly. He took out a part that was dirty and clogged, cleaned it and re-installed it, lit the pilot light and got the water heater working again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Donna N.
06/2012
5.0
plumbing
  + -1 more
We are normally satisfied with them. I just think they are very good plumbers.
Description of Work: I used the services of Bergen Plumbing Heating Cooling Inc for plumbing. They were here last time to repair a water break somewhere in the building.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Robert W.
06/2012
5.0
plumbing
  + -1 more
They put on little white booties, on so they don't track anything in your house. I met the owner once and he is a very honest man. All of his men are very good.
Description of Work: They did plumbing work for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael B.
05/2012
5.0
plumbing
  + -1 more
Our kitchen sink on the side with garbage disposal was draining very slowly. I was baffled as to the reason because the other side of the sink drained fine. I had previously removed the traps under the sink and they were clear. We called Bergen Plumbing and scheduled a service call for the next day. The service technician called to say that he was on his way and asking for directions. He arrived promptly. Once I told him the problem, he suggested some possible causes even before he looked at it. He took off the outlet drain off the disposal and sure it enough it was what he said. The plastic disposal outlet was deformed and only about 1/3 to 1/4 of the original opening area. The was no way to repair the 13-year old InSinkerator disposal. The service man called the office to see if they had a replacement in stock. After I gave him the go-ahead, he ran back to the shop and picked up the disposal and was back soon. He installed it and was done in under an hour. Since they charge a flat rate for the first hour of service, there were no additional labor charges. The new 3/4 HP InSinkerator disposal was a little higher than what it would have cost at a local retailer, but it also had an 8 year warranty instead of the 5-6 years if purchased from other sellers. This is in addition to the 1 year warranty on their work provided by Bergen. Overall, I was pleased with their work and would recommend them to others.
Description of Work: Diagnosed slow drain for kitchen sink with garbage disposal and replaced garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

JUDY C.
03/2012
5.0
plumbing
  + -1 more
The work was excellent. They were very polite and kept me well informed. The price was reasonable. They were here when they said they would be here. We have used them before to work on our bathroom. We have no complaints.
Description of Work: I used Bergen Plumbing Heating Cooling Inc for putting a sump pump and a battery backup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,444

Jill S.
01/2012
5.0
sunrooms
  + -1 more
I would recommend them. I would use them again. The quality of work was excellent.
Description of Work: My furnace had quit working and they fixed it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean F.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are excellent and they were very quick to respond anytime I've had a problem. Their prices are reasonable and they really know their stuff.
Description of Work: They had to replace two or three parts. The heater was blowing out cool air instead of hot and then it would just shut off

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700
    • 1(current)
    • 2

Contact information

35 Fletcher Ave, Waterloo, IA 50701

www.bergenphc.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
General Remodeling,
Sunrooms and Patio Enclosures,
Water Filtration and Softening,
Basement Remodeling,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Fireplaces,
Excavating

FAQ

Bergen Plumbing Heating Cooling Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Bergen Plumbing Heating Cooling Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Bergen Plumbing Heating Cooling Inc offers free project estimates.
Yes, Bergen Plumbing Heating Cooling Inc offers eco-friendly accreditations.
No, Bergen Plumbing Heating Cooling Inc does not offer a senior discount.
Yes, Bergen Plumbing Heating Cooling Inc offers emergency services.
No, Bergen Plumbing Heating Cooling Inc does not offer warranties.
Bergen Plumbing Heating Cooling Inc offers the following services: We offer residential and commercial sewer & water repair, water heaters and softeners, furnaces, air conditioners, remodels, additions, new construction, excavating & plumbing.

Contact information

35 Fletcher Ave, Waterloo, IA 50701

www.bergenphc.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed