Strauss Security Solutions

Excellent customer service. Fast. Very professional and on time!

Ron (sales associate) and Nick (technician) arrived on time. Everything was done in a short time and they cleaned up very well. Nick explained how to use the system and even hung around until we got the total connect set up and explained that too. Such a great and positive experience.

Nick arrived and installed the alarm system, and left me alone to do my work until he was done, then he had me sign paperwork, and left.

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We could not have had a better experience! Teresa explained the ins and out of the system. Nick installed the system and provided excellent guidance. True professional who car about their product.

I just had my first experience with this company after having found them on Angieslist about a half hour ago. I'm a manager for a local business that had a single employee left working a late shift, and when the employee tried to lock up for the day, the front door wouldn't lock. Needless to say, we couldn't leave the business unlocked all night, so I found Strauss on Angieslist. I chose them because of their 24-hour emergency service. I called and the phone was immediately answered by Eric. Eric was out on-site within 20 minutes and had the door fixed in 10 more. 30 minutes from first contact to repaired lock. You can't beat that! The fee was very reasonable given the fast and accurate service. I'd definitely use Strauss again. I gave them A's across the board, but if I absolutely HAD to pick something bad about the experience, it seemed that Eric wasn't too thrilled to receive a call at 8:30PM. Nevertheless, Eric was very professional and had our problem fixed amazingly fast. All expectations were exceeded!

Technician was outstanding. Calmly went about his work. Was cordial and polite. Cleaned up everything well. Treated the house as if it was his own. Also, we visited the store to place the order. It was a good experience too. They have a full array of hardware to choose from, and the salesman was knowledgable and efficient. No upsale effort was made--he listened to what we wanted and helped us find the best choice. May be able to get a lower price elsewhere, but we felt like the service warranted the extra money.

Great Customer service, flexibility in schedule, the install, stayed on schedule.

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Mike, the installer, was great - very efficient, very clean and very nice. He and the sales representative came the day before to make sure we would have every room covered.

Great. Nice-professional at Strauss Security Solutions.

Nick was on time & very professional. The new system was installed and tested. We are very happy. I would not hesitate to recommend. Strauss Security. I've been a client for 38 years.

Chad (President) and technicians did a great job start to finish!

Overall, great service. Prompt and timely installation. Had a missing part that was installed the next day.

The initial contact with Teresa was great. She is very easy to talk to and ask questions. Then when Mike showed up to install we couldn't have asked for any better service.

On time, at quoted price, 100% work done!

Replaced all door locks. Although the overall job was good, the lock to the garage did not work and the technician did not fix it or make any mention that it did not work. I thought he would check all the new locks and make sure they worked. I have had that door fixed since, but I thought the technician would have spotted the fact that the garage door did not lock.

I contacted Strauss Security to update my home security system. I had recently had a burglary in my detached garage while I had been in the house. I wanted to get a system that was easy to control and I could have confidence in its reliability. Ron Bartos, the sales representative, set up an appointment for the next day to review the vulnerabilities at my home and to suggest the lowest cost options to satisfy my security needs. I had called other companies and Ron responded to my request the fastest of the companies that I had called. After he and I decided on a plan, he reserved an installation for the following Thursday. On Thursday, both Ron and Mike, the installer, arrived on time. Mike pointed out the specific items that were to be installed and where the control panel would be located. The installer located all the peripheral detection devices. I told Mike that I wanted the controller powered from a specific power outlet. He was very agreeable to making the installation as convenient as possible. After every item was installed, he made certain that all the peripherals worked and they tested without a flaw. After that, he made certain that I knew how to operate the system and what to expect when the system was armed and disarmed. He was patient and professional in his instructions. I liked the system he installed as it had both voice and chime capabilities and could be operated from the control panel, an axillary panel, a key fob, or my smartphone. When he left, I was confident that I could operate the system without causing any faults. I appreciated the quickness in delivering the system, the thoroughness of the system instruction, and the professionalism the employees of this company exhibited.

Dead bolt was installed and works fine, but cuts were unprofessional as they did not use a router or guide, but rather a chisel. Very disappointed.

Efficient, pleasant & knowledgeable, but disappointed with the charges. When I set the appointment earlier in the week, I was not told that a Saturday call was overtime. The company posting indicated Sat hours as 8AM-12PM. He explained that Saturday calls pay overtime charges. The next time I use them, It will be during regular business hours to avoid the excessive fees.

I had Strauss install a new door handleset on the front door of my residential home. I called about a week in advance and it was no problem selecting the appointment time that worked best for me. The day of my appointment I received a call about 10 minutes before my scheduled appointment time and the technician informed me he was running about 15 minutes behind. I rated punctuality a "B" for this reason, but I was very appreciative to even get a call letting me know they were running behind. The technician had to drill a hole thru the door for the dead bolt (as before there was only a door knob) as well as in the door jamb. He drilled the holes and installed the handleset I had already bought from my local hardware store all in about 45 minutes. I will definitely be calling Strauss for all my future locksmith needs.

Overall, I was satisfied with the provider.

Great company to work with. Very professional.

It was wonderful. They worked with me on what time to come to the house. They did 4 locks in under 1 hour. The techinician was informative and tried to help me find ways to save money. When he did his checklist of items to discuss, he wasn't pushy, he just wanted me to think about my safety. He had some good insight on how someone could break into my home.