O'Briens Auto Repair West

4.5(
11
)

Auto Service, Auto Tires, Generator,

... +13 more

About us

O'Brien's Auto Repair West is a 6000 SQ FT full service automobile and light truck repair and maintenance facility with over 96000 lbs of lifting capacity. We do everything from Airbags, Air conditioning and axles to wiring, wipers and window repair.

Business highlights

13 years of trusted experience

Services we offer

Axles, ball joints, batteries, belts, brakes, catalytic converters, check engine lights, cooling systems, CV joints, defrosters, exhaust, filters, flywheels, fuel injection, fuel pumps, gas tanks, gauges, lights, head gaskets, heaters, hoses, inspections, intake manifold gaskets, leaks, lighting, maintenance, manifolds, mirrors, noises and vibrations, oil changes, power windows, power accessories, power seats, rack & pinion, radiators, cooling system - steering - fuel and brake system flushes.

Services we don't offer

Body damage repairs.

Amenities

Free Estimates
Yes
Senior Discount

10%

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.511 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
18%
3
0%
2
0%
1
9%
Rating CategoryRating out of 5
quality
4.5
value
4.7
professionalism
4.6
responsiveness
4.5
punctuality
4.6
Write a review
Showing 1-11 of 11 reviews
John H.
11/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Teresa D.
12/2015
5.0
auto repair, car tires
  + 0 more
The work was fine, but they didn't have a clue how to use the Angies List Coupon I bought. It took a long time to figure that out, and I had to contact Angies List to prove that the service was already paid for. They gave me a loaner car, which was a nice benefit, but the car was horrible- dirty and noisy, not what I would ever drive. Not the best customer service.
Description of Work: Wheel alignment and rotated tires
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$85
Michael T.
01/2015
5.0
auto repair
  + -1 more
.
Description of Work: Routine maintenance/work on my high mileage truck.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$300
Michael T.
08/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: They diagnosed the problem and replaced my water pump.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Mary S.
06/2014
5.0
auto repair
  + -1 more
I purchased a Groupon to get two oil changes and tire rotations. I was able to get an appointment the next day. I waited while they did the work, which was done in a reasonable amount of time. As part of the oil change, they did an all-over inspection of the vehicle. They recommended some repairs that would have totaled around $900. In March, we had the car at Toyota to have some work done and they told us that the work that O'Brien's said needed done was unnecessary. I was glad to hear that, as you can imagine, and feel confident that if there was a problem, Toyota would have told us it needed to get fixed as it would benefit them. Made me a little wary of O'Brien's.
Description of Work: Oil change and tire rotation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Response from O'Briens Auto Repair West
Thank you for taking time to respond. We appreciate your input. At O'Brien's West we perform a complimentary 27 point safety and maintenance inspection with every oil change. We feel that is our responsibility to point out to our customers where their vehicle may need maintenance or repair. Your Toyota had a leaking PS pump which should be replaced. Leaks have a way of getting worse with time. In accordance with Toyota’s own maintenance requirements your vehicle was due for timing belt replacement at 90,000 and 180,000 miles. Also due by mileage is a tune up, fuel system / injector flush, cooling system flush and transmission service. Shocks & struts are good for 50,000 to 60,000 miles. (Your car is at 190,000) And your check engine light was on. To avoid possible major problems that should also be addressed. It may be as simple as a lose fuel cap. But, if something more important goes wrong you will not get a warning if the light is already on. In the end it is up to each owner as to how they want to maintain their vehicle.
Michael T.
10/2013
5.0
auto repair
  + -1 more
They did a great job and had it out in an afternoon. I like the work that they do and enjoy talking to the team at O'Brien's. I will go back to them in the future.
Description of Work: Replaced my front wheel bearing and redid my front brakes.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Jen G.
09/2013
1.0
auto repair
  + -1 more
Hated it is an understatement. I purchased a groupon to these guys for 3 oil changes a couple of months ago. I did my research on google and saw they had a pretty good rating, so thought I would give them a try. I mean.... what could hurt right? I mean, I only live less than a mile from their shop and thought what a convenience!! I didn't even know there was an auto shop there! Called in and scheduled an oil change for that Saturday and they were super friendly, stating "no problem!!" Took my car in, dropped it off overnight since I was going to be out of town. I called them around 10 or so (they close at noon) and they told me they probably wouldn't be able to get to it in that day. WHAT IS THE POINT OF SCHEDULING AN APPOINTMENT???? The gentleman was pretty rude on the phone, but they did end up getting my oil changed that day and gave me a diagnostic of my car stating the cabin filter was extremely dirty and my license plate light was out. I went in with my boyfriend and friend just to make sure there would be no conflict and O'Briens were super nice and friendly. When I got home, I did a little more research and instead of reading the POSTIVE reviews, I read the NEGATIVE reviews and saw some disturbing things written, yet thought I was being a little unfair in judging them. Completely trying to push that in the back of my mind, I decided to get my cabin filter changed, have them re-align my tires, and change my license plate light the same time I went in for my 2nd oil change. Super friendly, very nice, I was pleased by my visit, yet had a very unsettling feeling about what might go wrong down the road with my vehicle. So I have 1 more FREE oil change and I will not be returning EVER!! I went to another auto repair shop due to time constraints and I'm glad I did. The owner of the shop brought me out into his shop and showed me out of concern that the power steering fluid cap was not on, just laying there underneath my hood and my break cap was MISSING which is extremely UNSAFE!!! Contacting O'briens is a waste of my time as there is nothing they can do to make it right. I got what I paid for and it is not worth me spending one penny more with them NOR sending anyone else that I know there way.
Description of Work: Purchased a groupon for 3 oil changes, cabin filter cleaned, license plate light fixed, tire alignment 129.46 + cost of groupon $30 = 160.00 for services
Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$160
Response from O'Briens Auto Repair West
Thank you for taking time to review our business. Your input is important to us. Let me try and respond to your concerns. We are open until 5:30 PM every weekday. On Saturdays we close at 1 PM. As far as appointments the best analogy I can give you is that it's similar to a doctor's office. If you have an apt for 10 AM for a running nose and 2 patients come in with serious wounds, the running nose is going to have to wait. Sorry. We would never close without getting all of the appointments done. According to your review you came in 2 more times and we were "super friendly and very nice." You seemed to have enjoyed the experience. I don't see the problem. The Groupon campaign has been a big success for us. In our defense we are a new business. We are still trying to get it figured out. As a result, early on, we sometimes got overwhelmed. I apologize again for that one bad experience. Did you actually contact us about the "missing caps"? I don't remember that. We would of course replace both at no charge. You can bring your automobile anywhere you like. I encourage to go where you are most comfortable. Thank you again.
Michael T.
09/2013
4.0
auto repair
  + -1 more
It went OK, it was leaking again when I took it home. It ran rougher as well. I had to take it back on Monday to refix the gasket in the transmission/differential - the gasket they used failed.
Description of Work: Fixed a leak in my Transmission/differential.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$730
Response from O'Briens Auto Repair West
I'm glad it went well in the end. We appreciate you taking time to review our business. Some times you have to repair the obvious before you get to things like sensors. Also, we don't want to overwhelm a customer with a long list of problems on their first visit. I'm sorry the gasket failed. That does happen sometimes. We warrantied it our though, parts and labor at no charge. Thank you again.
Michael T.
09/2013
4.0
auto repair
  + -1 more
It went well, my truck ran as good as it has in years after they fixed it.
Description of Work: Refixed the leaky transmission/differential. Replaced oxygen sensors (3), new spark plugs and wires, new catalytic converter on the drivers side.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Guillermo B.
03/2013
5.0
auto repair
  + -1 more
I used a Groupon on my last service. They are a fairly friendly shop and they really spend the time with customers. They do a good job explaining what is going on with my vehicle and anything that may be coming up as well that I might want to pay attention to. So, they communicate well and are friendly.
Description of Work: I use O'Briens Auto Repair West for auto service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$45
Response from O'Briens Auto Repair West
Thank you for taking time to review our business. Your comments are important to us. We are your neighborhood Auto Care Center.
John T.
12/2012
5.0
auto repair
  + -1 more
I had a groupon coupon for an oil change. Everything went fine. I had an appointment and they got my car right in and serviced promptly.
Description of Work: oil change
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Response from O'Briens Auto Repair West
Thank you so much for taking time to review and comment on our business. Your input is important to us. Tom OBrien Owner General Mgr. OBrien's Auto Repair West

    Contact information

    8305 Hickman Rd, Urbandale, IA 50322

    www.obriensautorepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Auto Service,
    Auto Tires,
    Generator,
    Warranty Companies - Non-Home,
    Auto Glass,
    Auto Alarms,
    Auto Inspections,
    Auto Accessories,
    Auto Radiators,
    Welding,
    Heating and Air Conditioning,
    Glass and Mirrors

    FAQ

    O'Briens Auto Repair West is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:30 PM

    Tuesday: 7:30 AM - 5:30 PM

    Wednesday: 7:30 AM - 5:30 PM

    Thursday: 7:30 AM - 5:30 PM

    Friday: 7:30 AM - 5:30 PM

    Saturday: Closed

    O'Briens Auto Repair West accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, O'Briens Auto Repair West offers free project estimates.
    No, O'Briens Auto Repair West does not offer eco-friendly accreditations.
    No, O'Briens Auto Repair West does not offer a senior discount.
    No, O'Briens Auto Repair West does not offer emergency services.
    No, O'Briens Auto Repair West does not offer warranties.
    O'Briens Auto Repair West offers the following services: Axles, ball joints, batteries, belts, brakes, catalytic converters, check engine lights, cooling systems, CV joints, defrosters, exhaust, filters, flywheels, fuel injection, fuel pumps, gas tanks, gauges, lights, head gaskets, heaters, hoses, inspections, intake manifold gaskets, leaks, lighting, maintenance, manifolds, mirrors, noises and vibrations, oil changes, power windows, power accessories, power seats, rack & pinion, radiators, cooling system - steering - fuel and brake system flushes.
    Body damage repairs.

    Contact information

    8305 Hickman Rd, Urbandale, IA 50322

    www.obriensautorepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 PM
    Tuesday:
    7:30 AM - 5:30 PM
    Wednesday:
    7:30 AM - 5:30 PM
    Thursday:
    7:30 AM - 5:30 PM
    Friday:
    7:30 AM - 5:30 PM
    Saturday:
    Closed