Hot Spring Spas Service Center

On Wednesday, Feb. 18t, 2015 Hot Springs Spa of Woodbury's service department made a house call to my residence to fix a ?no heat? problem with my Hot Springs Jetsetter hot tub. The service personnel were polite but I had the feeling that they were lacking in technical expertise and I discussed this in detail with the store manager, Randall Long, on the afternoon of the service call. In the course of the service technician's ?trouble-shooting? he replaced every component in the tub that was remotely associated with heat. That included the heater relay, board, heater, and both temperature probes. The chances of all those components being faulty is remote if not impossible. In the end the service personnel talked to the Hot Springs factory (for the third time) and were advised that they should check if the heater was drawing current. It was. This amperage check should have been done initially and throughout the trouble-shooting period. On Friday, Feb. 20th I became aware that Hot Springs had charged me over $1000.00 for the service call. I couldn?t believe it. By frame of reference my last Hot Spring Jetsetter had a heater problem in 2005 and that cost $339.74 to correct. All the parts replaced on Feb. 18th would have cost $498.71 if purchase over the internet. And most likely not all were faulty. I called the service manager again on the 20th and expressed my displeasure. The results of our Feb.20th conversation was that manager accused me of lying and said he would check into the situation further and get back to me. He never did. As of Wednesday, Feb. 25th I had not heard from Mr. Long so I left a voice message. It is now Thursday, Feb. 16th and I still haven?t received a return telephone call. I would have liked to reach a mutually agreed upon resolution but it appears that is not going to happen. I have been a customer of this company and have purchased three different hot tubs from them during this time frame. I will no longer do business with Hot Springs Spas.

I contacted Hot Springs Spa and they did the rest including getting in touch with the manufacturer who is located in California.

I have used them for 12 or 13 years. They picked up my hot tub and took it in to refurbish it. They then brought it back to me. They also do onsite service. They were upfront about the cost of the refurbishment of my hot tub.