Hello Garage Operations, LLC

Excellent team that did the work. I am pleased.

work has not been completed as of yet

Customer service was awful. Their electrical license had expired so, they didn't have a permit to replace the electrical panel. I had asked them about the electrical inspection a couple of days after the work was done. They said they would look into it. Called back a few days later, the guy I need to talk to was on vacation. Then in a meeting, No response. Was told it sometimes takes a while for the inspection. Called the city inspector and found no permit was issued. Called back to Thrasher, on vacation, not in the office, in a meeting were my answers. I left messages on website, phone and was told this issue was being "elevated". Finally, I was told about the license being "expired" and it would take a while for the license to be issued (a week). The inspector showed up and was blindsided by the information he was given and failed the inspection. The electrician showed up a week later to do more work on the exterior. A few days passed, inspector comes back and passed the inspection. I spent a lot of time on the phone and other means of communication with this company. They had multiple chances to solve the problem but it wasn't until the problem was almost resolved that I got any meaningful communication. I was told that I was probably going to be compensated for my troubles and that the experience was a teachable moment for them. Nope, didn't happen. I paid a LOT of money to have my basement problems resolved, but the customer service is horrible. I needed to have the inspection done before I could have a plumber do work in my basement, which is next to the electrical panel. I had lots to do in the basement and most hinged on having the plumber move a floor drain. Through the process of calling a dozen or so times, the person on the phone apologized. Maybe I'm picky, but the apology should only come from the person responsible. I was never harsh to the ladies answering the phone (there were only ladies answering the phone to clarify that I was never harsh). I was very blunt to my situation and expressed my frustrations. I feel empathy for those that answered the phone since they have no control on what is happening and the management isn't helping them out at all.

Workers were courteous and hardworking. Could not complete project but referred me to a concrete company that could. I liked their honesty and it was good working with them.

Whomever I talk to who needs their services.

They put in drain tile and a sump pump in the basement and a compression guard in the drive. They were helpful and friendly and professional.

They were prompt in fact rescheduled earlier than first indicated.

very helpful and friendly, and professional

The techs doing my job were great; they showed great courtesy, and did an excellent job. I would give them an overall rating of an eleven. Although they do excellent work, I feel they are on the expensive side.

Sales rep was very good at listening to what I needed done. The installers were excellent in their working hard to get it done the right way.

Friendly competent technicians.

Very professional. Cutting the basement wall was not the usual suspect, it was almost 2 feet thick. We were very impressed with the quality of the workmanship and the materials used. After 2 years of use, we have a beautiful daylight basement and a great egress window that does not leak even after the downpours we have experienced.

They raised my entryway to exactly where it used to be.

Job has not been started. Scheduled for December

Check your contract for completed work before they leave.

Very informative presentation. Asked me what my expectations were and explained everything they were going to do and why. Highly recommend this company.

Work is scheduled for 04/2018

Incredible service throughout the whole process.

Very professional.