Response from WINDOWS AMERICA
We are very sorry to learn of this rating. Obviously, based on our longtime track record, and Angie’s List reviews, this is not characteristic of our average. Please note, the original review states that we did provide a service. I want to clarify, we did NOT provide a service or any products to these homeowners. Based on the homeowner's request, we scheduled their appointment. During the in-home visit they requested a quote (with a variety of door options and styles) be sent in the form of an email. Unfortunately, the message (with attachments that contained numerous images they requested) was not received. Perhaps a technical glitch? Upon hearing of the issue, we tried to resend the attachment in a smaller format, but we were advised they had already chosen another company. We wished them well, but after being advised not to resend, and because they had already purchased, we followed their requests. We weren’t given the opportunity to provide the quote and details that we had worked on. One of the Angie’s List reviews on file for our company was actually provided by the neighbor, just a few houses from this home. We were given a “A’ rating. These folks love our products, also requested their info be emailed and it was smooth sailing. We installed their windows and doors a couple of years ago! A much more accurate review from someone who actually has our products and has seen us in action. We feel this is an unfortunate event that may have been caused by technical difficulties based on the request for multiple items and images in the quote. We are sorry to learn we were not even able to provide this in a smaller format by email, through the postal mail or even to drop it off in person. Thank you.