Coughlin Landscaping

We live out on 3 1/2 acres in a house that was built 5-6 years ago, we want to get the hardscaping completed in both the front and the backyard. At the time of the first 2 contacts we had nothing. We couldn't wait for him anymore so we contacted a concrete worker and came up with a design for the driveway and sidewalk coming up to the house. The first contact with Coughlin's was approximately late April. He came out, took the measurements and listened to what our wants and ideas were. He said that it would be 2-3 weeks to come up with a design. The original plan was to have him come up with the design and have him do the 2 level patio and retaining walls and then we would purchase the plans from him and make it a five year plan for the plantings. Anxious to get going on the project we contacted him after the third week and he said that he hadn't had a chance to get to it yet. We gave him a couple more weeks and called again, and had to leave a message for him to return our call. Now it is going on the second week of June and still nothing. I don't understand how hard it is to simply contact us and let us know what is going on, if he doesn't want to do the job, then at least have the courtesy to call us back and let us know that he simply isn't going to be able to help us. I feel that it is poor business to just leave a customer hanging. We are tired of waiting so we are attempting to design the patio and do it ourselves. VERY DISSATISFIED!!!!