WireOne, LLC

prompt friendly and courteous did very good work on project

Inexperienced in new technology, but friendly and responsive. Took three separate trips and $2,926.35 in service fees to replace three standard thermostats with nest E-thermostats, which I had already bought separately. Right from the start in the request for quote and on the pre-appointment call, and at the initial walk-through, I explained I needed a 4th wire ran to make them work, but instead of doing that, different furnace parts were installed that still did not result in the system working properly. Two more trips later, guess what, a 4th wire was installed and now they all work. If I knew it would cost that much, I would have gone elsewhere, but I was looking for a convenient solution online. To top it off, a week after the work was completed I get a call from their accounts receivable department because they forgot to run the second invoice on my card, which they had authorization to do and have since ran. Like I said, friendly and professional in scheduling and actual work, but way over-priced and the lack of knowledge cost me significantly. Then to be told my invoice has made it to collections department is just an embarrassment. Would not recommend doing business with this company unless it is remedial work that you could probably get done on your own.

Unforeseen issues caused me to leave before the work was completed. I was pleased with the results when I returned. He was kind enough to to wipe the blades of the ceiling fan while up on the ladder changing out the kitchen lights.

on time

Ron was very polite and knowledgeable. did a great job, but I feel that $1000.00 to replace 4 lights (no re-wiring, just disconnect old and install new) is a bit pricy for a Senior citizen. I also didn't like the fact that they don't give free quotes. had to pay for him to come out and give quote, so I went ahead and hired them.

Stan was polite and very helpful. He explained my options and answered all my questions. I felt that I was in good hands. I know nothing about the price of electrical kits for what I needed so It was higher than I expected but I felt confident that Stan was being honest with me. He did give me the senior discount when I asked if they had that. I would recommend them and use them again if needed.

Ron and Stan spent 3 days here. They did everything I needed. Both men were very nice, polite and even petted my dog! I would definitely hire them again and would highly recommend them.

Way too expensive, for just resetting a tripped ground fault they charged me $400. Initial quote was deceiving. $79.00 was actually just to show up.

Staff is very friendly and professional, but they are very expensive. The outlet they replaced shorted out within 24 hrs. They did not solve the problem on their initial trip so had to pay another $400+ to have them come back.

Very pricey for the project. Need to put things back where they found them. Didn't realize they would scout the house for other electrical projects which were extremely high priced.

They did great job.

A little pricey.

It was a good experience overall.

I contacted Home Advisor to find me an electrician to take down a security light on a 20 foot pole and put a new one up already wired and just needed to be raised 3 feet. I sent them a pic so they knew exactly what was needed. I only got one respondent WireOne. Seemed good, customer service extremely attentive and remained so during the work period. The first time the man showed up he was not prepared with the proper ladder nor have a socket set. Reschedule three days later. Call from customer service they were overbooked and wanted to reschedule for a week later. A week later a call a half hour before the 2 hour window... there was an emergency and the service man was redirected someplace else and I was assured he would come that same day between 1 and 4pm. Did not show in that period but an hour later a text saying he would be here 45 to 60 minutes and he was here 55 minutes. The job took 20 minutes cost $260.00. I am not complaining about the cost....I knew what they were charging and I had agreed so no problem. I handed him a check and he wants to run it as a debit on the spot. I take that as he don't think my check is good and so a little insensitive but ok I have nothing to hide. The job is fine. I am just glad its done. I don't like to be put on hold 4 times where I reschedule my life and then the job is not done. Had he came prepared the first time I would give the 5 stars but only2 stars cause I didn't know for sure if they would do the job or not and I can't and I don't want to hire someone else and two show up. Bottom line glad job is done but I would not hire WireOne.

no comments provided

Was able to meet and exceed my goals and expectations.

Good job thank you

Very quick scheduling, extremely competent and skilled professionals, would hire again.

Very high priced. Changed some basement lights without permission then charged an exorbitant amount. Tech was friendly and knowledgeable, but definitely felt I was manipulated.

Not good the are little doomed.