City Tractor Co.

We were told that our mower would be returned to us in 4 or 5 days, but that estimate was not corrected when the true problem was uncovered. In the end, it took 19 days. At no point did we receive a call explaining the delay. We had to call the service department three times to find out what was going on. There were unexplained delays with parts (which turned out to be the fault of the City Tractor employee who placed the order), and communication problems between the shop and the people taking the phone calls. ?I don?t know, you?ll have to call back later? was the result of one call we made. During another call, they told us that the mower would be done the next day (a Friday), but it wasn't actually ready to pick up until the following Tuesday. There was no communication of this delay either...they didn?t even call us when the mower was finished?we called them on Tuesday morning and found out it was ready to pick up. The communication was so poor that we were considering consulting a lawyer in case legal action was needed. When we finally picked up the mower, we asked for a discount because of the three-week inconvenience and terrible customer service, but the owner examined our bill and informed us that we ?got a really good deal? because the mechanic had made a mistake on the bill (even though the final bill was very close to the mechanic's original estimate). This company desperately needs to hire a customer service representative. Until they do, we will not return. On the plus side, they washed our mower, and so far it seems to run better than before it broke.

John and his people always do a great job and are willing to do what ever it takes to make sure you get great service.