Service Master Avenue of the Saints

We got water from the sump pump backing up. My wife and I removed the wet carpet and carpet pad and hauled it from the basement. We sucked up the water on the floor. All Service Master had to do was dry out the rooms with a dehumidifier. They removed some of the baseboards to dry the drywall. Some of the baseboards were broken when they removed them. When they were done, they did not replace the baseboards until I notified them. They still missed one small piece. They did apply a anti-microbial liquid on the basement floor which was 74.62 of the cost. When I received the bill for 1431.09, I was shocked. I called the office to discuss the bill and have the manager explain the cost. He was out of the office and I left a voice mail. I still haven't received a call back. I was very disappointed with Service Master.

When my wife called to schedule the cleaning service the woman she spoke too said to make sure we go to the web site for coupons. A representative came out, measured, and called back with a quote, coupons were not discussed. When the duct cleaning was completed the techs gladly accepted the coupons. The next day when the carpet cleaning was completed we forgot to give the techs the coupon. A few days later we received two separate invoices for the two jobs. When we called to ask about using the coupon for the carpet cleaning the same woman that told my wife to use the coupons said no because they only accept one coupon per job. We explained that they were two separate jobs with two invoices. She said they were scheduled at the same time and they would not accept it. She was unfriendly, unprofessional, and had an "attitude". Although they did a good job we will NOT use them again.