Quality Plumbing

TERRIBLE. They have an inexperienced plumber working alone and had so many things wrong. Most were not obvious until tile was installed and fixtures went in. Put in diverter valve upside down, wrong fittings on tub spout, shower head crooked. When new fitting was attached to tub the copper came loose inside the wall. Valves were not attached inside wall. Had to rip out tile to repair. On remodels and new construction they should not charge sales tax. They charged me 300.00 in tax and when I questioned it they laughed and said they knew I should not pay tax and would not refund the money.

Contracted Quality Pluming through HSA Home warranty, I called to confirm they would come out same day and if water heater was bad it would be replaced with same brand, same specs, i was assured it would be. They came out same day to let me know that the water heater was shot and needed replaced. The current water heater was a Rheem 40 gallon 40,000 BTU 12 year Professional ($900). They told me they would replace it with a Richmond Economy water heater from Menards, when asked to replace it with same brand they said they do not buy Rheem, only what Menards sells. Being without water and that they had already cut the water lines I really had no choice. They left to "run to Menards" and brought back a water heater, rushed to take it out of the box and throw it in. as they were installing it i went and looked at the box, it was only a Economy 40 gallon, 36,000 btu 6 year water heater ($399). I asked the installer and he said "I don’t know what to tell you, people don’t usually ask this many questions" I was given the owners number and called him, he informed me this was just the way they do it, and that this is the standard water heater he installs. I asked him how he takes out a $900 dollar water heater, gets authorization from the home warranty to install a $900 water heater then goes to Menards and buys a $399 economy water heater. He replied "I do it to everybody, if you don’t like it I'll tell my guys to leave". so I googled the water heaters at Menards Other options Richmond 40 gallon, 40,000 btu 12 year ($619), or even a Richmond 40 gallon 38,000 btu, 9 year ($526), Repeated calls to the company have been ignored or just told where to stick it and hung up on. These people are scam artist. Beware. Do not do business with this company

.

They were A+ from beginning to end. They said exactly what they were going to do, He and his wife happened to be down the street when we called walking their dog. They came right over to the house, looked at the situation and had someone out to replace the water Heater and everything was finished within an hour and a half. Everyone we dealt with from their company were very professional and easy to deal with. Bob, Sue and their crew were absolutely amazing. I would recommened them for ANY plumbing needs.

Needed to have a shut off valve installed before new refrigerator came in. Called and they worked me in the same day!

We did a remodel on our bathroom. Quality Plumbing was subbed out to us. They did a great job and made sure that everything was to our liking before they left.