Harris Lawn Care Inc.

The first two appointments with them went fine. This spring, when it was time for our back flow test, we weren't able to get an appointment for a month (end of April). I was told the technician would be at the house around 11am. That morning, I called to confirm the appointment and was told that he was running late all week and it would likely be closer to noon. That was fine. At 1:00, I was told that he was still on the previous call and it would be closer to 2:00. I am a stay at home mom, so I can be around all day. If I had to take time off work, I would have been pretty irritated. I could see the tech working across the street at our neighbor's house and he seemed to be running into some problems. He finally showed up after 3:00pm. He performed the back flow test and then went to check on each sprinkler. We had done some landscaping in the fall, so some of the sprinklers were covered by the landscaping. He assured me this was no problem and that he would dig them up, but he'd need to come back to put taller heads on them. I told him that would be great. He said to call for a new appointment for the taller sprinkler heads. I noticed a few hours after he left that two of the sprinklers were running. My husband had to shut off the whole system to get them to stop running. He called the office and we were told they could come back to repair them.... IN THREE WEEKS. Fine, it's spring. We likely won't need to be using the sprinklers. Three weeks later, the appointment time came and went. No technician showed up. My husband called the owner of the company. He eventually got ahold of the woman at the office who admitted they are unable to keep appointments and she suggested we find a new company to complete the work. I would definitely not recommend anyone use this company, as this was terribly unprofessional. My husband told her he wouldn't be paying for the previous service we were billed for since they didn't complete the work and she said she understood and apologized. Just ridiculous.