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Novak Heating And Air Conditioning

Heating and Air Conditioning, Air Duct Cleaning, Dryer Vent Cleaning,

About us

Family owned and operated-- Flat rate service pricing (know the price before we start),Full showroom with operational equipt.

Business highlights

90 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Heating,Air Conditioning,Cooling,Air Duct Cleaning,Humidifiers,Air Filters,Air Scrubbers,Zoning,Programmable Thermostats,,Garage Heaters,Custom Design for new homes,Commercial HVAC,Dryer vent cleaning,, Wifi Thermostats,

Services we don't offer

Geothermal,Fireplace Install

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.930 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
10%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 30 reviews

Renae W.
02/2023
5.0
heating & air conditioning/hvac
  + -1 more
Furnace was acting out 🥺 & called Novaks on Friday @ noon-didnt think anyone would come out. So thankful as they dispatched John to come check furnace! John was awesome!!! Fixed furnace quickly & explained problem so we understood. Very professional & kind! Thank you John & thank you Novaks for getting repairman out quickly!
Description of Work: Furnace kept kicking out-flame sensor was bad. Furnace needed good cleaning (John handled that quickly) & Flame sensor needed replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Rob R.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Good. Aaron got here on time. Friendly and professional. Very Happy with the job he did. Thanks Aaron!
Description of Work: Furnace maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Novak Heating And Air Conditioning
Thank you [Member Name Removed], Appreciate the comments and your past business! Happy Holidays--- Randy Novak, President

KC L.
08/2020
1.0
heating & air conditioning/hvac
  + -1 more
I’m writing in response to a price that is way out of line. I’ll explain: 1) derecho hit and blew off our rain cap for our exhaust vent on our roof. 2) we called multiple companies to get an estimate. 3) Novak Heating came out when we were out of town and put one on without our permission. 4) I already had ordered one from Home Depot to use for a replacement, around $28.00. 5) a bill comes to our house for $258.62. By the way, the cap looks identical to the one they put on. 6) I called and tried to resolve with Randy from Novak. He hung up on me. This whole situation doesn’t seem right from the start. Kevin
Description of Work: Rain cap replacement

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Novak Heating And Air Conditioning
[Member Name Removed], We were called and asked to repair it, not for an estimate.We responded promptly,billed you for 2 housr labor and a new top using exact same labor rates we bill with on a regular basis. The cap is not a stock item and we went and measured it , then went to pick up proper cap at wholesaler, and then installed it. I explained that and you said that "it wasnt your problem" and that you were going to report us to the Attorney General for price gouging. I didnt hang up, I said if thats what you needed to do ok. Neither one of us hung up. We are far from perfect and I apologize if you think our rates are too high, but I dont argue when someone threatens to call the Attorney General. We are sad to have an unhappy customer, but happy to explain and justify our rates to the AG. Randy Novak, President

Aimee M.
07/2017
4.0
heating & air conditioning/hvac
  + -1 more
Smoothly except there was a 3 week wait for installation
Description of Work: Heating & Air Conditioning units replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Novak Heating And Air Conditioning
Thank you for the feedback! Stay cool!

Michael R.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
When we first called, the scheduler thought it might take up to 3 days to get to us, since they were busy, so we called two other places. But Novak was the first to show up that same day. The repair tech was very professional and explained everything he was doing. He found the problem with the A/C right away. He gave me an estimate for the part, which he had with him in the van, and it was repaired quickly. What a relief to get the A/C working the same day. Thanks, Novak!
Description of Work: Air conditioner stopped cooling at our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Novak Heating And Air Conditioning
Thank you for the kind words--have a cool summer!

James F.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
They took care of everything. They took the old system and set the thermostat. They did a good job. We were very pleased.
Description of Work: They installed a new heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

James F.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
There was a charge for it but an energy company picked up part of it.
Description of Work: They did an annual inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol L.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Quick and professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard W.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Very professional sales, installation,and follow thru. Installation was timely, and the clean up was excellent. We are well satisfied with this purchase and the Novak employees, and the price of this transaction.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Novak Heating And Air Conditioning
Thank you--we appreciate your business!

Samantha D.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Novak cleaned our ducts. Efficient and professional. They also serviced our air conditioner and sent in a rebate for us.
Rating CategoryRating out of 5
Yes, I recommend this pro

Beverly S.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This provides service on the A/C and furnace twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

dolores R.
01/2016
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
the service man was very .good . he did not make a mess and cleaned up after him . everything went very well . I always get good service from Novak . I also used them to clean my furnace and air conditioning unit . the price was very fair. the gentleman that did the work was Aaron .
Description of Work: cleaned all air duct and the returns

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

Louise H.
11/2015
5.0
dryer vent cleaning, heating & air conditioning/hvac
  + 0 more
The tech was very professional in his work cleaning the dryer vent. He was very neat and completed the job efficiently. They charge a flat fee for this service. We had previously asked about replacing the filter in our humidifier. The tech did the replacement and gladly showed us how it was done if we wanted to replace it ourselves in the future.
Description of Work: Cleaned out the dryer vent. Also installed new filter in our furnace humifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David Q C.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Explained procedure, showed the need for cleaning, was professional and courteous, and did the work in a timely manner.
Description of Work: Ciean heating ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Russell W.
08/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
Novaks had available what we wanted for a furnace. We were looking for a single stage that would meet the requirements of the area utility rebates. The cleaning of duct work and installation was flawless. They were also extremely helpful and made it a priority in testing the system after installation as well as filling out all of the required submission forms with our responsibility only to sign as verification of the home owner. I've waited almost an entire year to fill out this survey because I wanted to have tested the system in the coldest of winter and warmest of summer to verify that a sufficient system had been installed since the BTU rating was lower than or previous system. We have had no issues at all since the install and are hoping for a reliable system in the years to come.
Description of Work: Replacement of home Furnace and AC.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Novak Heating And Air Conditioning
We appreciate having you as a customer-Thank you

James G.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
My call was answered immediately, then a call back was done shortly thereafter by a cheerful, professional person who, to my surprise, scheduled my service call the same day (hottest day of the year)! The tech showed up and explained everything, including the up front pricing. I was so impressed, that I purchased a service plan as well. Would highly recommend Novak Heating and Air Conditioning...they are responsive to your needs, and the pricing is fair.
Description of Work: Replaced a capacitor in my air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jacob H.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
Workmanship was great. I have no complaints about the work they did or the people that installed the new equipment. Very happy. They even filled out the energy rebates for us. Only one complaint. Before they send in the rebate for the a/c unit they had to wait till it was warm enough (understandable) to check and test it. They have asked to reschedule 5 times. Not much of a problem but my rebate wont be submitted until they check off on it.
Description of Work: Removed old water heater, installed new power vent water heater and ran exhaust. Installed new AC unit outside furnace in the basement. Sent in energy rebates for us.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$7,200

Kate W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great!!! Fast. Prompt, polite service from clean, well-mannered service professional. Highly recommend.
Description of Work: Repaired sensor on a/c unit that caused it to immediately shut off each time it turned on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jackie K.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very responsive and thorough.
Description of Work: Just had a furnace tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Novak Heating And Air Conditioning
Thank you, we appreciate your business!

james S.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
they did an awesome job when they installed the heating and a c in my new home several years ago and i had them come on a service call and they did the repairs with no charge. A great company to do business with and I highly reccomend them. They impressed me so much that they will have my business always.
Description of Work: they installed the heating and a c in my new home about 10 years ago, I called them with an electric motor problem in my furnace and they came out and installed a new motor and said it was still covered under warranty. Unbelievable service. I was shocked but what a pleasant surprise. Will use them for any future needs for sure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Don L.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
The salesman arrived with the installers at 7:30AM as scheduled. After taking measurements for the new sheet metal transitions, they went back to the shop for an hour to request their needs. A truck arrived later with the parts. The furnace and AC were installed by 2:30 that afternoon. The installers came back the next morning at 7:30 to put in a return from the basement that was lacking when my previous furnace was installed.
Description of Work: They replaced a 21-yr-old Lennox Whisperheat that had a cracked heat exchanger. Rob Baskerville explained all the advantages of the Carrier high-efficiency furnaces and AC units. He gave me two quotes that were very competitive. The salesman and installers were very professional, efficient, and punctual. There were no surprises. I'm very pleased with the work they performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,570

Martha L.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
Called in issue and had a repair tech onsite within an hour to troubleshoot the issue. He gave an explaination of the issue, what the options where, and the approximate costs for both options. They checked on parts and could get the replacement part the next day and install. I called around checking prices and they came in on the low end. Actual costs for replace were even less than quoted.
Description of Work: Diagnose A/C failure and replace failed coil.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Diana H.
06/2011
5.0
air duct cleaning
  + -1 more
Bob Monahan was very pleasant and professional. He got in, got the job done, and cleaned up. I have already recommened their service to my supervisor as she is planning to have her house done too.
Description of Work: Cleaning of all return registers and air ducts in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Thomas P.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent. Everything was great and the people were friendly. The technicians were very polite.
Description of Work: I used Novak Heating And Air Conditioning to put in a new furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

hohenstein D.
04/2010
4.0
heating & air conditioning/hvac
  + -1 more
I was pleased with their service. I felt that they were very fair.
Description of Work: They installed a heating and air conditioning unit for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

820 N 15th Ave, Hiawatha, IA 52233

novakheating.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Dryer Vent Cleaning,
Fireplaces

FAQ

Novak Heating And Air Conditioning is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Saturday: Closed

Novak Heating And Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Novak Heating And Air Conditioning offers free project estimates.
Yes, Novak Heating And Air Conditioning offers eco-friendly accreditations.
No, Novak Heating And Air Conditioning does not offer a senior discount.
Yes, Novak Heating And Air Conditioning offers emergency services.
Yes, Novak Heating And Air Conditioning offers warranties.
Novak Heating And Air Conditioning offers the following services: Heating,Air Conditioning,Cooling,Air Duct Cleaning,Humidifiers,Air Filters,Air Scrubbers,Zoning,Programmable Thermostats,,Garage Heaters,Custom Design for new homes,Commercial HVAC,Dryer vent cleaning,, Wifi Thermostats,
Geothermal,Fireplace Install

Contact information

820 N 15th Ave, Hiawatha, IA 52233

novakheating.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed