Lawn Doctor - Ames-Fort Dodge

I contracted with them to maintain my lawn in the first year in my house. My next door neighbor did the same. Lawn Doctor applied fertilizer twice in early spring/summer and weed control late summer. The weed control was applied in a spotty manner. It was left with many spots with weeds that were not killed. I left messages on their answering machine with no response until I contacted the Lawn Doctor national franchising office. The local company responded via email but never returned to correct the spotty weed control. After more attempts to contact the local company, I asked for a refund of the remaining balance. That was 3 months ago. I have attempted contacting them since then with no response. I will now file a complaint with the Iowa Atty General and Better Business Bureau. My next door neighbor had a similar level of poor service but did receive a refund after threatening to file a complaint with the Atty General.