Ambient Control Systems

Description of Work: Unique solar system that this company originally installed in the house. Altered a furnace. When we had problems with it and it still was under warranty, we contacted this provider and were assured that the company would replace the unit and we'd only pay for labor to install the new one. After multiple attempts to get this resolved over a period of several months and after the unit was removed and taken by the provider and the new one installed, we paid the labor bill. Months later we were informed that the furnace warranty would not be honored. He submitted another bill for $2400.00. Another provider informed us that the problem (the control panel) could have been replaced and not the entire unit- as this particular model had a reputation for that particular issue. We believe the warranty was not honored either because the provider failed to notify the company in a timely manner or because it did not need to be completely replaced and only repaired.

Description of Work: Repaired my AC unit.

Description of Work: They came out and changed an element in our water heater.

Description of Work: We were told that our furnace was under warranty but that he needed the unit to get the replacement paid for. Over a period of 10 months, he never fixed the problem, finally replacing the unit and then more than six months later, sent us a bill for the new unit telling us that he could not get the company to replace it. We later found out that he had modified our original unit, voiding the warranty. And another professional told us that our unit had issues with a part that was probably the problem (based upon the symptoms we described) and it would have easily been replaced/repaired for a fraction of what we ended up paying. Plus, he used our unit for replacement parts. And, could not provide us with a detailed accounting of the actual time he spent on othe project. He came and went without notice and usually only stayed 30 minutes or less.