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ServiceOne

Heating and Air Conditioning, Plumbing, Appliance Repair,

About us

ServiceOne is Dubuque, Iowa's leading provider of residential and commercial quality heating, air conditioning, plumbing, electrical and major appliance service and repair.

Business highlights

25 years of trusted experience

Services we offer

HVAC Contractor, Plumber, Air Conditioning Contractor, Furnace Repair Service, Appliance Repair Service, home warranty, tankless water heater, heating and air conditioning, garbage disposal

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.89 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
11%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-9 of 9 reviews

Lynne L.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: furnace tuneup and inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff M.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Nancy D.
03/2015
3.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Repaired clothes dryer. Went perfect, here when expected and completed work day here.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Sarah R.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
My only complaint is that the aesthetic look of the piping to my replaced radiator could have been more pleasing - I think the pipes could have been hidden more with a little more thought/planning.
Description of Work: Service One was very responsive when my radiator had a significant leak due to the pipe freezing. They were also available to remove/replace radiators in a timely manner in my home due to remodeling, when several other companies had declined because it was their busy season.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Don N.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Our furnace (an outdoor unit) went out when the temp. was -24F. The service tech isolated what he thought was the problem, but didn't have both parts, so left us with two electric space heaters to get us through the night. The following morning he called to say one of the parts needed to be ordered and that they would be there the next day, and they were. We can't say enough good things about Service One and how they treated us during very miserable weather conditions. We know for a fact that the tech that was at our home at 9PM had 3 more calls that night and didn't get home until 4:30AM the next morning. Yet, when he called the next morning about ordering the part, he was as courteous and friendly as could be.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeffrey B.
11/2013
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
A+
Description of Work: Installed Bathroom Fixtures

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

William M.
04/2013
5.0
plumbing
  + -1 more
Overall experience was great. Friendly staff to answer the phones, responsive and professional service. This is my second experience with Serviceone and they were both very positive.
Description of Work: My sump pump failed overnight during heavy rains. I called in the morning and they had my old pump replaced before noon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Michael D O.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Same as above...............We had lived in our house for over 14 years, and had never had the furnace checked before. We found out that our furnace was 15 years old and still working great...........The service man was friendly and thorough with his inspection, and we are very pleased with Service One.
Description of Work: We have the Gold Service plan from Black Hills Energy, and wanted to get our 14+ year old furnace checked for safety. The service tech was very professional and did the inspection in good time, and was on his way. Our furnace is great, and we know that our house is safe, so we have the peace of mind we were seeking. And we get a rebate back just for getting the inspection........how great is that?

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron B.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
I have used Service One a few times now. On the last two occasions, my furnace went out in the middle of the winter and the latest was when my AC went out in the middle of a heat advisory of 100+ degrees. I explained the situation, and they got people out immediately. They came, quickly diagnosed the issue, explained everything as I asked questions, about what they were doing, and fixed the issue. They have been professional, courteous with my curiosity, and gave me some helpful advice to keep my systems running. All in all, I have had a very wonderful experience with this company.
Description of Work: I had my AC stop working during a 100+ degree heat advisory.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

    Contact information

    1840 Radford Rd, Dubuque, IA 52002

    http://www.serviceonedubuque.com/

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Appliance Repair,
    Water Filtration and Softening,
    Water Heaters,
    Appliance Repair - Small,
    Handyman Services,
    Garbage Collection,
    Electrical

    FAQ

    ServiceOne is currently rated 4.8 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    ServiceOne accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, ServiceOne does not offer free project estimates.
    No, ServiceOne does not offer eco-friendly accreditations.
    No, ServiceOne does not offer a senior discount.
    No, ServiceOne does not offer emergency services.
    Yes, ServiceOne offers warranties.
    ServiceOne offers the following services: HVAC Contractor, Plumber, Air Conditioning Contractor, Furnace Repair Service, Appliance Repair Service, home warranty, tankless water heater, heating and air conditioning, garbage disposal

    Contact information

    1840 Radford Rd, Dubuque, IA 52002

    http://www.serviceonedubuque.com/

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM