MASTERS SIDING & INSULATION

Contacted them and they said someone would get back to me to come and look at the windows. They never called back and did not answer the phone when I called. In the end I got another company to fix the windows.

I had my small house sided and the windows wrapped with coil stock in August of 2013. At the time of installation, I questioned their use of the pink foam board rather than Tyvek as a weather and insulation barrier. I was told this was the proper way to go because of the surface they were covering - they needed a smooth surface to work with, so I get it. . However, just recently, after a very bitter winter, I contacted an insulation professional about the possible need for more insulation in my home. He pulled off some siding and informed me that the pink foam board used by Master's was installed incorrectly. They did not tape and seal along any of the cracks and joints of the foam board, which now basically allows air to pass through the seams and into the minimally insulated walls. The company itself did not abide by the code that is set out by the siding manufacturer, which calls for taping seams if the foam board is used under siding. I feel they purposely skipped a crucial step in an effort to cut corners and costs. I may as well forget contacting Master's to do the job right, as I don't feel like dealing with Dan Baker, their salesman. After work was completed last fall, I contacted him questioning why the coil stock on the windows and doors had not been caulked. He was quite short and gruff with me, making me feel as if I was asking for something extra, when it is a necessary part of the installation process. I called him out on it asking why he would treat a customer who just dumped $6,400 into their business this way. The crew eventually came back and caulked the larger windows many weeks later, but still did not caulk the coil stock around the doors, or around the smaller windows. I called back again and Dan was extremely rude to me again and told me they would "get out to take a look at it". To this date, no one has come back to look, or if they did, still have not finished caulking. Also, I would like to add there are numerous spots where they cut corners by cobbling pieces of J trim and corner trim together in a rather unpleasing way. They used smaller, leftover pieces from the larger windows to do my small windows, rather than using a full piece cut the length of the window. This was also done on the corner trim pieces as well. So now, for example, I have windows that have full 2.5' sections and then a small 6"' piece as well, rather than a full 3' trim piece. These pieces now stick out like sore thumbs and are very unsightly. At first glance, the house looks great in comparison to what it did before. But upon closer inspection, there are so many cobbled pieces, sloppy caulk on windows and siding, and again, improper sealing of the foam board underneath. I will never do business with Master's Siding again.

I had blown-in insulation done last September 2012. They were supposed to take off the siding and blow it into the walls, blow more into the attic, and put the right R-factor in the rafters in the basement. I was at work when it was done, so am questionable what all they did outside of the basement. I don't think they went into the attic because there was no sign that they went up there. For the rafters, they only did the tiny little where there wasn't any insulation and it was in the contract to replace all of it with the right R-factor. I have called them and complain and like always the only one I get to talk to is Dan Baker and like in the past he tells me, "in two weeks they will get there" and then it's a no show. The worse part is they were supposed to get this done in 2011. Apparently there is a Steve that owns the business and I have called him, but he forwards the calls to Dan. Too bad I didn't know about people's complaints before I signed on. Also, they were supposed to send the paperwork into Blackhills for my rebate, which they never did. Dan swore he did, but Blackhills never got it. I tend to believe Blackhills.

.never started, so never finished.