Description of Work: We are working with Rick Carlson, owner of Sunroom Escapes for the addition of a sunroom to our home. The work is not yet complete, however, I did want to say how happy and satisfied we are so far with our dealings with Rick. He is courteous, friendly and sincere. When he tells us something, he follows through; he is concerned with detail and wants the project to be correct; he has given us wonderful advice regarding places to shop for additional items needed for our project. As the old saying goes, "so far, so good!"
Rating Category
Rating out of 5
Yes, I recommend this pro
Bonnie B.
01/2013
5.0
sunrooms
+ -1 more
We got 3 estimates but chose Sunroom Escapes because of price and being able to customize size of the room and the quality of the windows and door and also the professionalizm of Rick helping us to decide on our choices. Rick was there everyday to help or oversee his crew who were also very friendly and knowledable. After almost 4 years we have had no issues with the sunroom and consider it our get away room with being heated and cooled we are able to enjoy the room all year long! I would recommend Sunroom Escapes for your Sunroom from our experience. Bonnie Bloodgood
Description of Work: 10 x 20 Four Season Sunroom with supports, insulation and all leveling done from the ground up.
Rating Category
Rating out of 5
Yes, I recommend this pro
$38,000
Larry B.
01/2013
5.0
replacement windows, sunrooms
+ 0 more
We got estimated from 3 vendors. Sunroom Escapes was chosen due to 1) favorable price, 2) quality of the windows and room components, and 3) flexibility in customizing to meet our needs. Construction progressed as promised. Insulation was installed under the deck flooring and closed in below the insulation. The crew were experienced and friendly. Rick, the owner, was very accommodating and easy to work with. The room is tight and easy to heat and cool and is enjoyed year round. The project went smoothly and we wished that we had done it sooner.
Description of Work: 16 x 24 Four Season Sunroom installed on existing deck. The deck was reinforced including eight additional support posts in concrete and leveled before the sunroom was built on it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
gary G.
05/2012
4.0
sunrooms
+ -1 more
We discovered Sunroomescapes at a Homeshow, we got an estimate from them and one other contruction co.. We chose Sunroomescapes because the owner of the Co. came out to give us an estimate for a 16X16 4 seasons room with no pressure to buy. Rick was professional. We had an existing roof and floor supports because it was previously a screened in porch and all the supports were not exactly square. They squared everything up (which took some time to do) and installed the room. It took a total of 5 weeks but we had some rainy days and some very windy days when they couldn't work. The workers were very friendly and trustworthy. We are very happy with the overall experience, we hardly know what the rest of the house looks like because we spend so much time in our sunroom. We have heating and cooling so we can enjoy our room year round. I would not hesitate to recommend Sunroomescapes. Kathy Gillman
Description of Work: A 16x16 4 seasons sunroom was installed
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
mark K.
06/2007
1.0
sunrooms
+ -1 more
VERY POORLY. The project did not start on time. It took months to pass city inspection. French doors were installed crooked and not shimmed. Paneling was installed off center and backwards. Heating and cooling unit did not work because it was installed incorrectly. The deck was built poorly and needed to be rebuilt, but still was not done the way I wanted. The spindles and posts were not spaced correctly and there were no nuts installed on the bolts. The lattice was crooked and only secured with two screws. The posts under the sunroom are not spaced evenly. There are two different kinds of facia board installed. Five months later I have a leaking roof. It takes them three days to get here. A week later they are supposed to come and fix the water damage and do a no call no show. If making my wife cry was there goal, they are doing great! During the water leak she was afraid to flick any switches or plug anything in. The leak may or not be fixed and my roof looks bad!
Description of Work: 16 x 16 sunroom and deck. Gable roof. Drywall and panel wall. Install French doors. Heating and cooling unit installed. Two week project.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$32,000
Response from SUNROOM ESCAPES
I'm Rick Carlson owner I hired a salesman named Ron Williams who sold Mark the room the was priced very fair for a 16x16 those rooms are normally 32,000 to 36,000 Ron Williams hired a subcontractor to build the room and the subcontractor did do some things poorly when I was notified of this I stepped in right away to correct the problems we corrected everything he wanted us to I also gave him 1,600.00 off the room so his room total was 30,400.00 I also gave him a flat screen TV as well. this man went as far as calling the department of justice , BBB and the city of Ankeny chamber of commerce. The room passed inspection by the city of Des Moines I was standing next to the city inspector when the member accused us of being drinking buddies because the inspector passed the room. Afterwards the member came into my office called all the departments and said he was satisfied and signed off in writing he was. He later wrote bad things about my company anywhere and everywhere he could this was not right if the member was not satisfied then he should not of signed off or notified these departments that he was. I have this in writing if anyone would like to see it or you can call any of these departments to confirm all was satisfied. I've been in this business since 2004 I have over 100 projects very satisfied customers and yes sometimes in this business you have a problem but you correct it and I always do and this is why were A+ rated with the BBB this was not FAIR OF YOU Member.
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Service Categories
Sunrooms and Patio Enclosures,
Windows,
Siding,
Roofing,
Decks and Porches
FAQ
SUNROOM ESCAPES is currently rated 4 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 AM
SUNROOM ESCAPES accepts the following forms of payment: Check,Financing Available