Rag Mop Cleaning

Great.

The deal expired at the end of January, but when I called in early January, she couldn't fit me in until early March, but promised to honor the deal until then. When March rolled around, she had to reschedule and promised to get me back on the schedule ASAP. I waited more than a week to hear about a new date for the cleaning, then finally had to get back in touch myself to get rescheduled. I couldn't get back on the schedule until mid-April. After our first couple phone calls to set up the original appointment, the owner of the business communicated only by text message, even when she had to reschedule and again the night before the cleaning (at 9:45 p.m.) to remind me of the appointment, asking me to make sure everything was picked up and reminding me that "tips are greatly appreciated." The owner arrived as promised with another cleaning assistant on the day of my cleaning (though they were about 20 minutes later than they were supposed to arrive) and both women were very nice. I first showed them around the house so they knew what to bring in with them. They asked to use my vacuum so they wouldn't be bringing in pet dander from other homes, which I appreciated. Since the cleaning deal was for 2,500 square feet, the owner told me in advance that I would have to choose something that wouldn't be cleaned. I chose the basement, and that put us well below the 2,500-square-foot limit of the deal. The two women raced through our house (three bedrooms, two bathrooms, a kitchen, living room, office, family room and dining room) in about an hour and 15 minutes. They "took out the trash" by bagging it all up and handing it to me as they were leaving the house. They also failed to empty the bin on our vacuum, so I had to do that later. They gave me a couple of minutes to look around and make sure they hadn't missed anything before they left. It really wasn't enough time to thoroughly check things, but I noticed a couple things right away. They failed to sweep before they mopped, so the kitchen and dining room floors were still covered in crumbs and dirt particles that a mop just can't pick up. They also completely ignored the floor space under our portable (clearly on wheels) kitchen island. On further inspection, there were countless spots in our house that still had enough dust to show up on my finger when I ran it over the surface and the vacuuming job was mediocre at best, with tons of visible threads and other crumbs left on our rugs and carpet. I don't think they even attempted to pull out the vacuum's hose and work on either of our staircases as neither of them looked like they had even been touched. They spent a decent amount of time on the kitchen and bathroom, but the upstairs toilet still had cleaner that hadn't been scrubbed out of the bowl and the floor space behind the door was still covered in hair/dust. They did clean the microwave as promised, but they didn't touch a single window in our house (not to dust or clean the glass), which was promised in the deal. They also completely ignored the glass closet doors in all three of our bedrooms. My house was not a disaster. It just needed a good, thorough vacuuming, dusting and scrubbing in the kitchen/bath. There wasn't any trash or clutter to work around and there wasn't a great deal of "grime." I was thoroughly disappointed with this cleaning and will not be hiring them again or recommending them to anyone I know. They did what I would consider a "quick and dirty" cleaning, cleaning only the super-visible essentials. I was also frustrated that the owner took at least two personal phone calls while cleaning my house, the first immediately after arriving and while I was still trying to show them around the house and talk with them about what needed to be done. Before leaving, the owner offered me an estimate for future cleaning services. She gave me a discount because she said my house "wasn't dirty," but when it came in at $100 per week, I realized I had basically paid full price for a cleaning job that I could have done much better myself with a lot less hassle.

They do a really good job.

I originally found Rag Mop Cleaning on a deal a day website. The price sounded great compared to other services out there but I guess you get what you pay for. They showed up almost an hour late and didn't call to let me know until about 30 min after they were supposed to arrive. The owner was very nice and professional although I don't know that I can say the same about the other 2 girls. One stood outside smoking before she came in and the other didn't pay much, if any attention to detail. Once they got to work it took about 90 minutes to clean the home. The owner did an ok job on the kitchen but the other women didn't do a very good job on the upstairs and one even broke my shower door and said nothing about it. One of the women even lied to the owner about mopping the floor when it was quite obvious that it was never touched. Once they left, the closer I looked around the house the more I saw all the corners that were cut and everything that they didn't do. I just was not impressed and would not recommend the company no matter what the price.