JIM'S APPLIANCE

Jim (the owner) was so extremely unfriendly. We have used him in the past and have put up with his grouchy nature, but after this last experience with him, we will be looking for a new appliance repair person. Our bottom drawer freezer was freezing over. We had Jim come out again (this is the second time he has had to come to fix this), and assessed it, told us that he would be out on Saturday to fix it. When asked what time he rudely said 830ish, 930ish or 1030ish. Saturday came and we placed a call at 10:30am to find out where he was. The lady at the office said he had all the work orders and that she had no way to get ahold of him. At 12:30 we called again and asked why no one has called us, and wanted to know what was going on. We had already paid for the service on Monday per his request. The lady called Jim who said he didn't know anything about the service visit (he had been at our home 5 days prior) and then they found the service request filed in a file. The lady (not Jim) called us back again to tell us this, and that she still had no idea when he would make it out. There were no apologies, no phone calls from the owner, and no explanation as to why he didn't come to do the job. So now we have a unplugged refrigerator, and a defrosted freezer and no repair man to fix something that has already been paid for.

I called two Indianola appliance repair places. After waiting 5 days for one to have time to come and then he didn't show and didn't return phone calls, then giving the 2nd one I called 4 days to get back to me, I called Jim's Appliances. They were out the next day. In the end he only charged $50 more than the part was online and he patiently waited while I cleaned the floor, walls and sides of the appliance before he put it back. His name is now on my list of people I will call over and over when needed!

The first fridge I bought from him did not work. He came out to the house 4 times to fix it. I finally told him that I will buy a different fridge. They ripped the flooring getting out the fridge. I purchased a better fridge from them but he gave me the same price as the first one because the messed up my floors.