I took advantage of an Angie's list special $49 roof inspection, and $100 credit toward repairs. Hughes only had to re-schedule the inspection once. A couple of weeks later I got an email with photos of areas that needed attention and an estimate of the cost to do the work (though the first estimate forgot to add in the $100 credit). So far, so good. I said I would get a comparison estimate and get back to him. I delayed getting another estimate, went on vacation, and then contacted Hughes to tell them I would accept their bid and was ready to schedule the work. This all took place over the months of June and July. I was told various things over the following 6 weeks... "I've got you down on the schedule.", "Waiting to hear back from Sherwin-Williams.", etc..., until finally I no longer got any response to voice mails or emails. Needless to say, the quoted work was never done. Hughes Home Improvement is not a company that I would recommend for anything.
Description of Work: Inspected my roof. Provided estimate of repairs. Then disappeared.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$49
Kerry S.
09/2014
1.0
roofing
+ -1 more
I was initially able to contact them and set up a time for them to come out to do the big deal "roof tune up" we bought through angies list. That day they sent us a message that our appointment was being cancelled due to the weather (? not raining) and we haven't heard from them again despite multiple messages and calls. With one initial call someone answered but when I said why I was calling they hung up.
Description of Work: Nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Rosemary W.
06/2014
1.0
roofing
+ -1 more
unknown
Description of Work: They were to do a roof inspection. First they had limited time when available, then close to the date they were to come, the appointment was canceled due to rain. They said they would get back to me to reschedule. They didn't even though I emailed them twice afterwards. Angie's List helped me find a new vendor who provided the service excellently.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Harold R.
06/2014
1.0
roofing
+ -1 more
they left message ( it will rain we cancelled)05/19/2014 I called to reschedule nn return call from them , I have called them 3 more times , left message , no answer yet I also called angiesList about this I think I am due a refund from you or them?
Description of Work: nothing no show
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Sylvia H.
06/2014
1.0
roofing
+ -1 more
The provider did not provide service.
Description of Work: We contracted with this provider to come inspect my daughter's roof after a storm. We had a schedule for an inspection, but a day or two before the appointed day, they canceled due to impending weather. The day turned out to be beautiful, so the inspection could have gone ahead, but we thought we could soon have the inspection rescheduled. As it turns out, after contacting the provider multiple times, there was never a response. We got tired of waiting to get this done, so we have moved on to a second provider for the same cost. I would not recommend Hughes Home Improvement.
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
robert G.
06/2014
1.0
roofing
+ -1 more
Provider never responded to emails or calls to reschedule over the next 2 weeks. Finally one morning, the provider answered the phone and hung up when I introduced myself. I would not recommend this provider.
Description of Work: Provider initially scheduled service, then cancelled appointment due to weather (which turned out to be perfect for the work).
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Raymond B.
06/2014
1.0
roofing
+ -1 more
They didn’t follow through with what they said. They cancelled the appointment because of rain and they never got in contact with me.
Description of Work: Big Deal for Roof Tune-Up and $100 Repair Credit
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Justin L.
06/2014
1.0
roofing
+ -1 more
I bought the 49$ roof inspection deal with 100$ credit for repairs on May 3rd. I received a message from Hughes on May 15th stating that they had to cancel the appointment due to weather. I messaged them again on May 29th, per their request to keep contact thru Angie's List and have received no response. It is now June 12th, almost a full month later. They have my 49$ and I have nothing to show for it. Lesson learned, I would not do business with a company that won't follow through with their stated deals, especially after they've been paid for.
Description of Work: Bought the 49$ Big Deal and got nothing in return
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Bhooshan K.
06/2014
1.0
roofing
+ -1 more
unknown
Description of Work: I bought the big deal for the roof check up on May 3rd. Appointment was scheduled for Friday, May 16th. Company emailed me that they were rescheduling because of weather issues and will contact me Monday to set up appointment. That has been the last email from the company. I sent them an email on May 29th asking for an update, but nobody has bothered or shown the courtesy of a reply. Very disappointed in the service provided. They should not be allowed to have these big deals if they cannot provide the services. A total waste of my time in my opinion as I had made sure to keep my Friday free and a last minute email did nothing as my day was shot anyway.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
2.0
Michael K.
10/2013
1.0
roofing
+ -1 more
Set up an appointment for an Estimate on Roofing/Soffet Repair for Tuesday Oct 22nd and they were going to email me the estimate when completed. We made arrangements via phone call and text. They never showed to do the estimate. I followed up on the 23rd via text and on the 24th/25th with a phone call/voicemail. Never received any replies as to why they did not show nor any interest in rescheduling the estimate. I will not use this provider for any future work or work requests.
Description of Work: Nothing
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Hughes Home improvements
As explained in the initial phone call, estimates may take a week to complete. You sent us a follow up text to ask about the estimate in less than 24 hours from the initial call. Then a second follow up text less than 24 hours later. Unfortunately we cannot supply estimates as quickly as you needed it. We apologize.
Mark H.
10/2011
5.0
roofing
+ -1 more
Of the 4 roof estimates I received, Greg was the quickest to return my call, and he was 1 of only 2 roofers who came out and actually climbed on my roof to inspect and measure it. He knew ahead of time exactly what to expect, how many places needed new boots, flashing, etc. He did not guess, he personally checked it out. Once I approved the roofing bid and told Greg he had the project, he was able to schedule my roof in to be done within 1 1/2 weeks. Greg then made a complete list of materials, ordered them and had them delivered on time for the job to start, and he missed nothing. (No return trips to lumberyard because he forgot anything) The only additional items that had to be purchased were the 20 sheets of 4x8 plywood to replace those that were bad on the roof. Of course, there was no way to know they were needed until the old shingles came off. Greg knew that my budget was limited so he was very careful to select and recommend high quality materials that would not break the bank, he was also concious of the labor expense. All his men put in 100% effort from the time they arrived at 7:00 am until they left for the day. They were always on time and were always on schedule. There were no work delays at all. Everyone knew what they were doing and did exactly as was planned. I was also impressed that they layed tarps all around the house to catch debris and nails from the tear-off, even though most debris was tossed directly into the dumpster. They were that our dogs and our grandkids run the entire yard and they did an excellent job of cleaning up all debris and garbage every day. When the job was complete they had two workers sweep the entire perimiter of the house with magnets multiple times to pick up any remaining nails and staples. I did not select Hughes Home Improvements because his price was the lowest, but because he truly cares about what he does and he takes pride in his work. As it turns out however, since Greg Hughes overhead is lower than the 'Big Name Brand Guys' everyone knows, The cost of a quality roofing job did cost less than I believe anyone else could have done it for. Call Hughes Home Improvements, you will NOT be disappointed!
Description of Work: Greg Hughes and his team did a complete roof tear-off and replacement of my roof. Once shingles were removed it was discovered that they also had to replace 20 sheets of rotted & delaminated 4x8 plywood sheets. They accomplished the complete tear-off, new 4x8 sheets and complete new roof in 2 days.
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Service Categories
Roofing,
Fencing Driveway Gates,
Remodeling - Modular & Mobile Home,
Basement Remodeling,
Property Management,
Dryer Vent Cleaning,
Foundation Repair,
Roof Cleaning,
Sunrooms and Patio Enclosures,
Drain Cleaning,
Doors,
Interior Painting
FAQ
Hughes Home improvements is currently rated 2.3 overall out of 5.
Sunday: 6:00 AM - 7:00 PM
Monday: 6:00 AM - 7:00 PM
Tuesday: 6:00 AM - 7:00 PM
Wednesday: 6:00 AM - 7:00 PM
Thursday: 6:00 AM - 7:00 PM
Friday: 6:00 AM - 7:00 PM
Saturday: 6:00 AM - 7:00 PM
Hughes Home improvements accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
No, Hughes Home improvements does not offer free project estimates.
No, Hughes Home improvements does not offer eco-friendly accreditations.
No, Hughes Home improvements does not offer a senior discount.
Yes, Hughes Home improvements offers emergency services.
Yes, Hughes Home improvements offers warranties.
Hughes Home improvements offers the following services: We are a full service home improvement company. Call us for anything from a screen door to a new roof. 24/7 service. No trip charge, free estimates.