Hughes Home improvements

I took advantage of an Angie's list special $49 roof inspection, and $100 credit toward repairs. Hughes only had to re-schedule the inspection once. A couple of weeks later I got an email with photos of areas that needed attention and an estimate of the cost to do the work (though the first estimate forgot to add in the $100 credit). So far, so good. I said I would get a comparison estimate and get back to him. I delayed getting another estimate, went on vacation, and then contacted Hughes to tell them I would accept their bid and was ready to schedule the work. This all took place over the months of June and July. I was told various things over the following 6 weeks... "I've got you down on the schedule.", "Waiting to hear back from Sherwin-Williams.", etc..., until finally I no longer got any response to voice mails or emails. Needless to say, the quoted work was never done. Hughes Home Improvement is not a company that I would recommend for anything.

I was initially able to contact them and set up a time for them to come out to do the big deal "roof tune up" we bought through angies list. That day they sent us a message that our appointment was being cancelled due to the weather (? not raining) and we haven't heard from them again despite multiple messages and calls. With one initial call someone answered but when I said why I was calling they hung up.

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they left message ( it will rain we cancelled)05/19/2014 I called to reschedule nn return call from them , I have called them 3 more times , left message , no answer yet I also called angiesList about this I think I am due a refund from you or them?

The provider did not provide service.

Provider never responded to emails or calls to reschedule over the next 2 weeks. Finally one morning, the provider answered the phone and hung up when I introduced myself. I would not recommend this provider.

They didn’t follow through with what they said. They cancelled the appointment because of rain and they never got in contact with me.

I bought the 49$ roof inspection deal with 100$ credit for repairs on May 3rd. I received a message from Hughes on May 15th stating that they had to cancel the appointment due to weather. I messaged them again on May 29th, per their request to keep contact thru Angie's List and have received no response. It is now June 12th, almost a full month later. They have my 49$ and I have nothing to show for it. Lesson learned, I would not do business with a company that won't follow through with their stated deals, especially after they've been paid for.

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Set up an appointment for an Estimate on Roofing/Soffet Repair for Tuesday Oct 22nd and they were going to email me the estimate when completed. We made arrangements via phone call and text. They never showed to do the estimate. I followed up on the 23rd via text and on the 24th/25th with a phone call/voicemail. Never received any replies as to why they did not show nor any interest in rescheduling the estimate. I will not use this provider for any future work or work requests.

Of the 4 roof estimates I received, Greg was the quickest to return my call, and he was 1 of only 2 roofers who came out and actually climbed on my roof to inspect and measure it. He knew ahead of time exactly what to expect, how many places needed new boots, flashing, etc. He did not guess, he personally checked it out. Once I approved the roofing bid and told Greg he had the project, he was able to schedule my roof in to be done within 1 1/2 weeks. Greg then made a complete list of materials, ordered them and had them delivered on time for the job to start, and he missed nothing. (No return trips to lumberyard because he forgot anything) The only additional items that had to be purchased were the 20 sheets of 4x8 plywood to replace those that were bad on the roof. Of course, there was no way to know they were needed until the old shingles came off. Greg knew that my budget was limited so he was very careful to select and recommend high quality materials that would not break the bank, he was also concious of the labor expense. All his men put in 100% effort from the time they arrived at 7:00 am until they left for the day. They were always on time and were always on schedule. There were no work delays at all. Everyone knew what they were doing and did exactly as was planned. I was also impressed that they layed tarps all around the house to catch debris and nails from the tear-off, even though most debris was tossed directly into the dumpster. They were that our dogs and our grandkids run the entire yard and they did an excellent job of cleaning up all debris and garbage every day. When the job was complete they had two workers sweep the entire perimiter of the house with magnets multiple times to pick up any remaining nails and staples. I did not select Hughes Home Improvements because his price was the lowest, but because he truly cares about what he does and he takes pride in his work. As it turns out however, since Greg Hughes overhead is lower than the 'Big Name Brand Guys' everyone knows, The cost of a quality roofing job did cost less than I believe anyone else could have done it for. Call Hughes Home Improvements, you will NOT be disappointed!